Question about Dyson DC35 Multi-Floor Cordless Vacuum Cleaner

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I have a DC35 multi-floor handheld.... it wasn't staying powered with the trigger pulled -- it would just stop.... we thought it might be the battery pack but is still doing the same thing.

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2 Answers

Dyson DC35 doesn't work. when I press power button, only green blinking light is showen.


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC35 is currently displaying a slow flashing light when you pull the trigger. In order to determine what's causing the issue, our experts would need to talk you through some simple diagnostic checks when you have your machine easily to hand.

When it's convenient for you, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we'll also be able to confirm whether this is covered under your Dyson warranty.

We'll look forward to speaking with you.

Jul 21, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

When I press the trigger the green light comes on but motor does not


Hi Perry, it's Jack at Dyson.

If the green light comes on when your DC35's trigger is pulled, but the machine does not run, this would usually signal that the battery has no charge.

The battery should recharge fully from depleted in 3.5 hours. However if your machine has been connected to the charger for at least this long and still won't run, it could mean there's an issue with either the charger or the battery.

We're happy to talk you through some simple diagnostic checks when you have your machine to hand, to help determine which part is at fault. At your earliest opportunity, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jan 26, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

Wont run green light flashstrigger problems


Hi there, it's Jack at Dyson.

If your DC35 won't run and displays a flashing green light, our online Support guide should help you diagnose the issue: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/my-machine-displays-an-led-light

If you find you need some further help after giving this a try, you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can confirm if this is covered under our free 2-year parts and labour guarantee.

Sep 03, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

Dyson dc35 motorized floor tool repair


Try check the connection. The connection is located on the edge of the pole, looking like 2 spikes inside a plastic housing. If it won't work if it's wet....

Aug 16, 2014 | Dyson DC35 Handheld Vacuum

2 Answers

Torx Screws


Hi Laurie, it's Jack at Dyson.

We'd advise against dismantling your DC35 any further than is shown in the user guide, as this could cause damage to the machine. DC35's V2 digital motor is manufactured in a clean room environment and should not be removed from the main body.

If your DC35 doesn't seem to be working correctly we'd appreciate the opportunity to take some further details. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

Mar 18, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

Dyson dc35 button won't stay on


Where can I order the switch from?

May 19, 2012 | Dyson DC35 Handheld Vacuum

1 Answer

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My brush on my Dyson DC35 wont spin.

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