Question about HP ENVY 5530 e-All-in-One with 2-month Instant Ink Service - conditions apply

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Hp envy 5530 will only print with coloured cartridge . When both cartridges are fitted it shows error " cartridges are incompatible and are not intended for this printer" yet they are HP 301

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Posted on Jan 02, 2017

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SOURCE: Cartridge is not intended for use in this printer

Under the setup menu, then under preferences, there's an item where you can change the language & country. I don't know if that will have any affect on the cartridge selection though.

Posted on Mar 15, 2008

  • 87 Answers

SOURCE: Print Cartridge is Incompatible

Pleas be certain to remove the clear tape from the cartridge before inserting. Check the contact areas in the printer to ensure there is no tape residue or other material in this area. Go to the HP website and follow the troubleshooting instructions for this problem.

Posted on Oct 22, 2008

  • 4 Answers

SOURCE: HP Photosmart 2610 printer - had been using the

Have you tried replacing the cartridges all together? That worked for me. I use HP 96 and 97 cartridges.

Posted on Jun 16, 2009

  • 20 Answers

SOURCE: "Cartridge Error: Cart. on left is not intended for this printer"

HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....


Posted on Sep 06, 2009

  • 1 Answer

SOURCE: HP photosmart C4480 printer cartridge incompatible error

Well....I solved the problem......bought a new Canon printer!!

I tried everything...unplugging, cleaning everything that was mentioned above. I was onto HP online support several time, but they were absolutely no help at all...they basically told me that the cartridge must be damaged or ink dried up and to buy a new cartridge to see if the error persisted.....I don't think so!!!
I will never by HP again after having issues with the last two I have had. I love my new Canon printer it is EVERYTHING that HP wasnt.

Posted on Jan 16, 2010

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2 Answers

My hp envy 5530 is only printing half a picture

If it is only printing the top half then it is quite possible you are running out of ink. Try printing on only black and see if this works. When is the last time you replaced the colour cartridge?

Feb 25, 2015 | HP ENVY 5530 e-All-in-One with 2-month...

1 Answer

How do I by pass align instructions

Regarding your recent inquiry about the HP 61 black.....OR....HP 61 color ink cartridge error message and inability to print to your HP ENVY 5530 printer, this type of problem could be an electrical connection issue between the printer and the cartridge (i.e. dirty electrical contacts on either the cartridge or printer carriage flex cable surface), or more likely, an internal micro-electronic failure inside one of the HP 61 ink cartridges (please note it is very rare for both ink cartridges to fail at the same time - hence one of them is likely causing the current issue).

To determine which cartridge is causing the error condition and to check the electrical health of both ink cartridges, please run the 'Tap 41' diagnostic test below (PROCEDURE B.).....

NOTE: If the LCD screen is 'frozen', then one of the ink cartridges is likely suffering from marginal internal electrical performance and may need to be replaced - SEE DIAGNOSTIC STEPS BELOW. Please visit:

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.

An internal electrical failure of a cartridge can be confirmed by performing the following steps which will help rule out other variables which could also be causing the issue.


A.Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding:

[HP Deskjet 3510/3512/3520/3051A/3054, ENVY 4500/5530 & Officejet 2620/4630/4635/3512 MODELS]

B. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test (refer to 2nd video at the following link so you understand how to analyze the test print - though you will use steps 1 thru 6 below to activate the test report):
    1.Using two fingers, gently tap the 'Return' and 'Home' keys on touchscreen until the 'Support' Menu is displayed (for example, press the button 3-4 times each in alternating succession).
    2.At 'Support' menu, select the upper right button until the 'Reports Menu' is visible. Select OK.
    3.Press upper right button until 'print mech button tap' menu is displayed.
    4.Press OK, the 'code = 0' menu should be displayed.
    5.Use arrows keys to change value to 'code = 41' (i.e. press and hold right arrow key). When 'code = 41', select 'OK'. NOTE 1:The Tap 10 self-test print may also be initiated via 'code = 10'
    6.The diagnostic 'tap 41' test report will print. (see video here: )

    -- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health. A good HP 61/61XL color cartridge should display 612 good nozzles, while a good HP 61/61XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced.

    ---If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one (or both) of the ink cartridges is damaged.

    C. Print the Self Test Page (HP TOUCHSCREEN MODELS; when cartridges are functioning normally with no cartridge errors):

    1. Load plain white paper in the input tray.
    2. At printer's LCD screen, navigate to TOOLS menu.
    3. Choose 'Printer Status Report', - the self-test report should print.

    *Many cartridges eventually do encounter problems or failures. The "Incompatible Cartridge(s)" / "Print Cartridge(s) Problem - Refer to printer documentation."error message is typically indicative of failed micro-electronics internal to the ink cartridge(s). Also, it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active state of both cartridges.

    For reference, the following page provides a complete review of the majority of cartridge fatal error messages you may observe on your printer at one point or another:

    If your printer works routinely after inserting a brand new HP 61/61XL black.....OR....color ink cartridge in it, this will confirm root cause per the suspect ink cartridge.

    For advanced printer diagnosis please refer to .pdf file at the following Inkjet411 support link:

    Unfortunately the micro-electronics in many of the newer HP 61 integrated ink cartridge lines are quite fragile (due to low-cost materials used in the manufacturing processes), so results of repeated cartridge usage/longevity will vary from one extreme to the other. As a suggestion, if you print more than 15 pages per week, then you may want to consider moving over to an 'individual ink tank' printer system....these are very "refill friendly" and you will not encounter cartridge failures. For information on REFILL FRIENDLY printer models please visit our support site:

    CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors.

    HP 61/61XL Ink Refilling Services & Additional Cautions:

    If you ever need to purchase a new HP 61 ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (purchases available to USA residents only). These are refilled original ink cartridges which have been electrically bench tested to guarantee satisfactory performance.

    For any additional questions you may have please contact us directly:

Feb 04, 2015 | HP ENVY 5530 e-All-in-One with 2-month...

1 Answer

HP envy 4500 is saying cartridges are incompatible? I just got it today.

The Incompatible Cartridge Message comes about because of several things.
  1. You are using Compatible Cartridges and the chips are reading as Empty - Replace the Cartridges
  2. The Chips on the cartidges are incorrectly fitted to the cartridges (Not contacting the Chip Reader in the printer). - Return them to where you bought them from for replacement.
  3. The Cartridges you have are full but Electrically faulty - Return them to the place you bought them from for replacement.

Dec 01, 2014 | HP Envy 4500 Inkjet Multifunction Printer...

1 Answer

How do I print pictures on my envy 5530

To print photos to your HP Envy 5530 printer, please refer to the attached HP user guide:

The Inkjet411 site is a self-service printer support sitelet which provides over 80 technical videos and do-it-yourself printer remedies and corrections:

To save ~70% on HP 61 ink costs, go to any of these retail outlets and have your ink cartridge refilled:

Costco USA (462 stores):
Costco Canada (57 stores, more coming soon):
Costco Mexico (35 stores):
Fry's Electronics (34 stores):
Best Buy Canada (13 stores):
Micro Center (8 stores):
9 Major Universities in USA & Canada
Ink Cartridge Refill Store Map Locator:

Alternatively, if you need to purchase HP 61 ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from as their ink cartridges typically have the lowest cost in the USA (half the cost of an HP original cartridge), have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20.

For any additional questions please contact us directly:

-Thank you

Sep 13, 2014 | HP ENVY 5530 e-All-in-One with 2-month...

1 Answer

Scans document but will not print

If you haven't tried this yet..on your print page there's a task bar that prompts you to choose your printer..make sure you choose the printer your using and then simply click PRINT..

Mar 22, 2014 | HEWLETT-PACKARD Envy 5530 built-in WiFi HP...

2 Answers

What is a incompatible print cartridge? Its coming up with a warning exclamation mark and it wont print?

What is a incompatible print cartridge? The printer "Thinks" that the print cartridge, is NOT an original HP PhotoSmart one. Even print cartridge have chips.

Mar 28, 2010 | HP PhotoSmart C4480 All-in-One Printer ...

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