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Bee I'll scraper mixer brand new not working help

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Check with manufacturer about warranty

Posted on Dec 20, 2016

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Posted on Jan 02, 2017

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Broken attachment knob on brand new Kitchenaid Mixer


Hi LPAYNE724, If you have all the pieces of plastic, you might try ‘super’ gluing them back together around the screw, but you might be better off purchasing a completely new knob.
You say the mixer is brand new. Is it still under warranty? If so I’d contact the KA immediately and tell them about your problem with the stir speed not working. The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us. Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m., Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.) When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).

If, for some reason KA won’t honor the warranty, you can still purchase a replacement knob, just be sure to have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> enter the visitor type “Consumer” and then Enter the 6 character model number, in your case: KP26M1, and select one of the first two files listed under Parts List (47) (The first file, KP26M1XAZ4.pdf (304.18 KB), is for a -4 series model and the second file, KP26M1XAZ5.pdf (724.41 KB) is for a -5 series with slightly different insides, so make sure you have the correct Parts List manual.)
For a series -4 mixer, turn to pgs. 4 & 4, titled Case, Gearing And Planetary Unit that shows an exploded view for the disassembly and reassembly of your mixer, along with all the parts. Locate Illus. No. 4, Thumb Screw. (For a series -5 mixer, turn to Pgs 4 & 5, and locate Illus. No. 23, Thumb Screw). You’ll want either the black or grey Thumb Screw. The parts are the same for both series mixers, so take your pick.
Here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Good luck. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Jul 08, 2010 | KitchenAid KP26M1X Stand Mixer

1 Answer

New mixer did not come with manual


Hi MITCH, Happy New Year! Somebody at Sunbeam must have been asleep when the mixer passed by on the production line...duh? I hate when that happens. The good news is that you can download a PDF Users Manual from the Sunbeam website. Just click on this link Heritage Series 2353 Mixmaster and look for your M-I-L’s model to about ½-way down the page. Open the file and save it to your PC.
I’m not very keen with the way Sunbeam lays out their User’s Manuals. You’ll need to do some editing and repaginating to get it into a format that your M-I-L- can use, but at least you’ll have it. You can send it to her electronically or print just the English pages and mail; your choice.
Good Luck. I hope this helps. Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln

Jan 18, 2010 | Sunbeam 2353 Stand Mixer

1 Answer

I bought a ice cream maker from the US unfortuneatly the drive assembley isn't the right fit for my kitchenaid. Do you or can you help me find the right part? Kind regards Robyn Ricketts


Hi ROBYN, Happy New Year! First a couple of clarification questions: A) Was your ice-cream maker a Kitchenaid (KA) Ice Cream maker, too, and B) was your mixer purchased after 1990? If you purchased a KA Ice Cream maker and your mixer is less than 20 years old, according to KA, the Ice cream maker should fit all mixer produced after 1990.
If you have a different brand (not KA) of ice cream maker, then I’m afraid you just won’t just be able to replace the drive assembly, but you will also need the correct dasher (the scraper inside the freeze bowl), as such you probably would be better off purchasing a KA Ice Cream Maker, which would be compatible with your mixer. Of course if your mixer is over 20 years old, then even if you have a KA Ice Cream maker, it may not fit correctly anyway, which leaves you in a conundrum. Should you purchase a new KA mixer for your KA Ice Cream maker or do you purchase a new KA Ice Cream Maker to go with your current KA mixer produced after 1990?
You can download the KA Ice Cream Maker Use & Care Manual from the KA website at: http://www.kitchenaid.com/assets/pdfs/product/ZUSECARE/KICA0WH_Use%20and%20Care_EN.pdf
I wish I could offer you a better solution to use your new ice cream maker with your current mixer, but unfortunately I am unable to do so.
I hope this was helpful, even if it doesn’t provide you the answer you were looking for. Good Luck, Howard, Burke, VA. If this solution was helpful though, please rate it. hslincoln

Jan 10, 2010 | KitchenAid KSM150PS Artisan Series Stand...

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Mixer stopped working right after we turned it on


Take the mixer back and get a new one. I've had this happen too with KitchenAid's.

Dec 16, 2009 | Food Mixers

1 Answer

My Professional HD Kitchen Aid doesn't mix all of the ingriedienc


One thing many KitchenAid mixer owners complain about is that it's difficult to scrape the bowl while the mixer is running. Because the beater rotates around the inside of the bowl, and because the beater doesn't actually touch the bowl, you have to stop the mixer frequently to scrape the sides of the bowl to make sure all the ingredients are well incorporated.

Two companies have come up with fixes for that problem -- the BeaterBlade+ and the SideSwipe.

They are available for most KA mixers. Cook's Magazine tested both in January 2009 and liked the SideSwipe a tad more than the BeaterBlade because they thought it performed a little better on a particularly heavy cookie dough, but one reviewer on another forum commented that dough tends to bunch up on the SideSwipe's inner parts.

In any case, I have the BeaterBlade+, mainly because it was available from Amazon for $30, no tax, free shipping, and I didn't feel like driving around to find the other.

Both are made of very strong plastic and have silicone scrapers on the edges of the blades. The scrapers do touch the bowl and thus provide a constant scraping of the ingredients, assuring that everything gets mixed in. I've found that I rarely have to stop the mixer, except to make sure that the ingredients that cling to the beater itself are mixed in.

Jul 09, 2009 | KitchenAid Food Mixers

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save for a new one as the cost to repair will be close to that price
get a different more reliable brand

Jun 30, 2017 | Kenmore KSM035 Stand Mixer

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Dough hook


if you r using it for dough use the roller and scraper it works much better. But if u want to use the dough hook the holes in the middle is where the knob and stick in the arm go into to hold the hook inplace and it also goes in the hole on the side near the scraper hope this helps

May 30, 2008 | Magic Mill DLX 2000 Stand Mixer

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