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I have a jkp86b0f5bb microwave/oven combo. When

I have a jkp86b0f5bb microwave/oven combo. When we first got it my son overcooked some popcorn and after that the light and turtable stopped working. Does anyone have an idea what this may be? I have checked fuses and the bulb and all are good. I am stuck.

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6ya6ya
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Posted on Jan 02, 2017

MicrowaveSvc
  • 9047 Answers

SOURCE: Jenn-Air JMC7000 Microwave Stopped working

So it's dead? (No display, no inside lights, no beeps?)

A microwave can be dead for many reasons.

If it goes dead for a while during or after cooking then comes back on, the magnetron is probably overheating and causing the thermostat to open. When it cools, it closes the circuit and allows power through again.

If it's random, it may be a bad connection, usually on the control board or fuse holder.

If it went dead almost immediately after pressing the Start pad, that's usually a shorted high-voltage capacitor.

If it went dead a few seconds after pressing the Start pad, that's usually a failing high-voltage transformer.

If the fuse is good, it may be an open thermostat or thermal cutout on or near the magnetron or on top of the cavity / body of the oven.

If you or a friend decide to look into it, we have critical safety information and disassembly information at our site, linked here on Fixya: http://tinyurl.com/yzjozk

You can find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

Please write back with more details if you need further help.

We appreciate your thoughtful rating of our answer.

Posted on Nov 18, 2007

  • 5 Answers

SOURCE: oven and microwave combo

Your microwave is plugged into an outlet built into the top of the oven. This outlet has a "circuit breaker" that trips when using the self cleaning feature. This is a design flaw that Jenn-Air/Whirlpool refuses to acknowledge. You just need to reset the breaker button that the microwave is plugged into. It's right next to the outlet.

Of course, getting to the reset button is your only challenge. You need to pull the microwave and oven out of the wall/cabinetry in order to get to it. The unit is heavy so you will need help. Or, call a certified repairman and they should be able to do this for you in 30 minutes or less so the service call should not run you more than @$85 if it is no longer under warranty.

I would also suggest you contact Jenn-Air to complain about this issue and seek reimbursement from them if necessary.

Posted on Jan 04, 2008

SOURCE: samsung microwave oven (touch panel problem)

you can use the express button in touch pad,

Posted on Jan 20, 2008

SOURCE: Dacor Microwave/Conv Oven DCM24S

elevate the popcorn by setting the bag on an inverted glass plate.

Posted on Apr 27, 2008

MicrowaveSvc
  • 9047 Answers

SOURCE: JVM1740SM1SS

Your membrane keypad has probably failed.

If you might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

It's at http://www.microwavedisplay.com/keypad_replacement.pdf

We have critical safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

Essentially you unplug the oven from the wall outlet, and remove the control panel assembly as per the instructions at the site linked above.

(Remove the grille from across the top, remove the top screw in the control panel frame, then lift up & out).

There should also be a very helpful "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille.

Then unplug the keypad from the circuit board, heat up the keypad from the front with a hair dryer, then peel the old keypad off.

You have to make sure all the old adhesive is off or the new keypad will not stick.

I use paint thinner or mineral spirits, then follow up with isopropyl alcohol to be sure the panel face is squeaky clean and dry.

Then peel the backing paper from the new keypad and carefully press the new keypad in place.

You need to be precise - you cannot apply it, peel it off, then reapply it.

If you would like to have us do this for you, we do that for $39.95 plus part costs.

Please feel free to contact me directly if you need more help.

We're happy to help and we appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

Posted on Jun 23, 2008

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Popcorn is a food that has a very low moisture content, and microwave ovens rely on moisture content (water molecules) in order to cook.

If there is not enough moisture to absorb the microwave energy, much of the the energy is reflected back to the magnetron and damage it.

This is also what damages a microwave when it is run empty.

A simple solution is to add about 1/2 to 1 cup of water in a microwave-safe container in the back corner of the oven and cook your popcorn a little longer.

You'll have to experiment a few times to get the combination right for your particular model.

But allow our microwave about 15 minutes or so for the magnetron to cool down between popcorn cooking sessions.

Also, I would suggest putting a paper plate upside-down on the turntable tray, then putting the popcorn container on top of that.

This does two things: It keeps the extremely hot popcorn off the tray, reducing the chances it will crack, plus it raises the popcorn up so it will heat more efficiently.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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The magnetron probably overheated, blowing the thermal cutout / thermal fuse / thermostat mounted on it.

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You can find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

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