Question about GE Microwave Ovens
I have a jkp86b0f5bb microwave/oven combo. When we first got it my son overcooked some popcorn and after that the light and turtable stopped working. Does anyone have an idea what this may be? I have checked fuses and the bulb and all are good. I am stuck.
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Posted on Jan 02, 2017
So it's dead? (No display, no inside lights, no beeps?)
A microwave can be dead for many reasons.
If it goes dead for a while during or after cooking then comes back on, the magnetron is probably overheating and causing the thermostat to open. When it cools, it closes the circuit and allows power through again.
If it's random, it may be a bad connection, usually on the control board or fuse holder.
If it went dead almost immediately after pressing the Start pad, that's usually a shorted high-voltage capacitor.
If it went dead a few seconds after pressing the Start pad, that's usually a failing high-voltage transformer.
If the fuse is good, it may be an open thermostat or thermal cutout on or near the magnetron or on top of the cavity / body of the oven.
If you or a friend decide to look into it, we have critical safety information and disassembly information at our site, linked here on Fixya: http://tinyurl.com/yzjozk
You can find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383
Please write back with more details if you need further help.
We appreciate your thoughtful rating of our answer.
Posted on Nov 18, 2007
SOURCE: oven and microwave combo
Your microwave is plugged into an outlet built into the top of the oven. This outlet has a "circuit breaker" that trips when using the self cleaning feature. This is a design flaw that Jenn-Air/Whirlpool refuses to acknowledge.
You just need to reset the breaker button that the microwave is plugged into. It's right next to the outlet.
Of course, getting to the reset button is your only challenge. You need to pull the microwave and oven out of the wall/cabinetry in order to get to it. The unit is heavy so you will need help. Or, call a certified repairman and they should be able to do this for you in 30 minutes or less so the service call should not run you more than @$85 if it is no longer under warranty.
I would also suggest you contact Jenn-Air to complain about this issue and seek reimbursement from them if necessary.
Posted on Jan 04, 2008
Your membrane keypad has probably failed.
If you might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.
It's at http://www.microwavedisplay.com/keypad_replacement.pdf
We have critical safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk
You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383
Essentially you unplug the oven from the wall outlet, and remove the control panel assembly as per the instructions at the site linked above.
(Remove the grille from across the top, remove the top screw in the control panel frame, then lift up & out).
There should also be a very helpful "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille.
Then unplug the keypad from the circuit board, heat up the keypad from the front with a hair dryer, then peel the old keypad off.
You have to make sure all the old adhesive is off or the new keypad will not stick.
I use paint thinner or mineral spirits, then follow up with isopropyl alcohol to be sure the panel face is squeaky clean and dry.
Then peel the backing paper from the new keypad and carefully press the new keypad in place.
You need to be precise - you cannot apply it, peel it off, then reapply it.
If you would like to have us do this for you, we do that for $39.95 plus part costs.
Please feel free to contact me directly if you need more help.
We're happy to help and we appreciate your thoughtful rating of our answer.
William E. Miller, AS-EET
Posted on Jun 23, 2008
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