Question about Dyson DC21 Bagless Canister Cyclonic Vacuum

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Dc21 filters design changed? I have the yellow framed washable. I was sent a different style. Is this correct and which side is up? No instructions came with it.

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Sorry contact dyson, not associated with fixya

Posted on Dec 20, 2016

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Not much suction


Hi there, it's Jack at Dyson.

If your DC21 Motorhead doesn't seem to be picking up as well as it should be, you may need to wash the lifetime pre-filter. In normal use this should be washed at least once every 3-6 months using cold water without detergent. Allow at least 12 hours for both parts of the filter to dry completely before replacing them in your machine.


You may also want to follow the steps shown in our online Support guide to make sure the Motorhead floor tool, wand and hose are free of any obstructions: http://www.dyson.co.uk/support/dc21/dc21-motorhead/my-machine-is-not-working/does-the-brushbar-turn-with-the-power-on-dc20

If you'd like some further guidance from our experts after giving this a try, we're happy to help. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 28, 2015 | Dyson DC21 All Floors Stowaway HEPA...

1 Answer

Is there a retractable power cord that will work as a replacement for dc21. Can you just replace the cord or do you have to replace the whole assembly


Hi Heather, it's Jack at Dyson.

If your DC21 Motorhead needs a replacement power cord, I would encourage you to contact us directly for advice. We should be able to confirm which spare part is most appropriate in this instance. If you'd like to consider having your machine serviced or repaired, we can also talk you through your options.

You can reach the Dyson Customer Helpline by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 13, 2015 | Dyson DC21 All Floors Stowaway HEPA...

2 Answers

Dyson dc07 original where are the filters are they washable


If you have the machine in front of you, with the front of the machine facing you, then the filter is located on the bottom right hand side (just a little lower than the bottom of the clear cylinder). If you look closely you'll see a little embossed picture of a filter on the plastic. You'll see a button with an arrow on it. Press the button and the whole section simply slides out in an upward motion.
To remove the filter, remove the whole of the inside of that section. It can get rather difficult to remove due to gritty dirt build up, but it will eventually come out if you grab the yellow 'spokes' and jiggle the filter clockwise and anticlockwise whilst pulling at the same time. When you get this part out you can remove the sponge filter. Both the sponge filter and the filter holder can be washed by hand. Although they recommend just cold water to rinse it through, mine is usually too dirty for just that and I use lukewarm water and a bit of washing up liquid.
Make sure it's fully dry before you put it back in (let it dry naturally, not on a radiator). HTH.

Aug 31, 2014 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson 21 Information


Hi there,

I'm sorry to hear you're having difficulties with your DC21. If it doesn't seem to be picking up as well as usual, please follow the steps shown in our online support guide. This will help you clear the blockage in the hose, and identify any other issues with the machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve things, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Feb 09, 2012 | Dyson DC21 All Floors Stowaway HEPA...

2 Answers

I have a dyson DC21 and the motorized brush head shuts off while in use. When I push the reset button it restarts. After a 30 seconds to a minute it shuts off again. It has been cleaned out regularly and...


Hi there,

I'm sorry to hear you're having difficulties with your DC21 Motorhead. To check everything is correct with the Motorhead, please ensure you've followed all of the steps shown in the video below.

You might also find it helps to refer to our online support pages for this machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

If you're still experiencing issues after doing this, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Sep 16, 2011 | Dyson DC21 All Floors Stowaway HEPA...

1 Answer

Hi has the dyson dc14 got a filter on the bottom ,side that *** off to the top filter thanks .


Hi there,

I'm not sure if I've understood your question correctly, but the DC14 has one washable filter, and one filter which does not require maintenance.

The washable filter is located in a compartment on top of the cyclone assembly - under normal use, this should be washed at least once every 3-6 months. Use cold water without detergent, and allow up to 12 hours for the filter to dry completely before replacing it. For guidance on washing the filter, please see the video linked below:

http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-SY-STD

If you need any further assistance, please get in touch with us directly by calling us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 13, 2011 | Dyson DC14 All Floors Upright Vacuum...

1 Answer

My Dyson vacum's suction power apperas weaker the usual.


You might want to check three things. First, is the washable filter under the dust bin clean. Take off the dust bin, open the filter cover and check the washable filter. Wash it while you are at it, let it dry 12 hours. Next, make sure the gasket that seals the flip open door to the center of the dust bin is on correctly. Owner's manual shows the correct way and you want to be sure the ribs on the gasket are seated in the grooves on the center tube in the dust bin (this will also cause your washable filter to clog really badly if not on correctly. Third, your cyclone could be plugged with hair or something. This will happen if you pick up something wet, or damp or clean up lots of pet hair. Here's a good site on how to take your cyclone apart and clean it. http://www.exonotes.com/content/node/4

Oct 06, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How do I remove the washable filter to clean it on my Dyson bagless vacuum?


As you are looking down at the base of the machine (viewing from the front) you will notice a yellow button on the right side just inside of the the wheel area. push up the button to release the casing that holds the hepa filter and the spongy filter. You can see a diagram on your machine which shows this process. After you take the casing from the machine, the round housing which houses the 2 filters will come out of this casing as you pull it off. You can grab the spongy filter and pull it our of the casing. Rinse both filters as shown in diagrams on the side of the casing. Do not use soapy water, just warm water and squeeze out the spongy filter after each new soaking. Let the filters dry for 12 hours and then replace in your unit and enjoy the refurbished air movement. It does suggest that you clean these filters every 6 months. 

Aug 07, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Motor overheating


There is a filter on top of the motor as well. You will need to remove the plastic cover on top of the motor with a small screwdriver or other flat blade. On the front, you push in the clip and pull up ont he cover. On each side of the cover there is another clip - to pop those you put your flat blade into the angled tab and slide it around to the clip until it pops. Gently or you'll break the tab. Once the cover is off there is a purple tab in the center pull up and you will pull the HEPA motor filter out - similar in shape and size to the side, washable, filters. Clean or replace that.

May 27, 2007 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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