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The floor brushes on my dyson 25 wont go down again

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Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Dec 30, 2016

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    Hi there, it's Jack at Dyson.

    DC25's brush bar will shut off for protection if something jams it. Even if the brush bar looks clean it's a good idea to remove it as shown in the video, just to ensure there's nothing caught in the endcap or anywhere else that could be causing an issue.


    The brush bar will never rotate when the vacuum is standing upright, so please make sure you recline your machine into the normal vacuuming position before testing it. With the machine reassembled, plugged in, turned on and reclined, press the silver brush control switch (next to the red on/off switch) twice.

    If this doesn't resolve the issue we would be happy to provide further assistance. If a repair or a replacement part is needed, we can also confirm if your machine is within the Dyson guarantee period. Just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    Hi There is a reset switch on your Dyson that needs to be pressed when something gets stuck in the brushes. The reset switch helps protect the motor that spins the brush from damaging if something gets stuck inside the brushes. There is a little red pole that sits up behind the brushes on the vacuum head, I believe it's on the left side of the floor head as if you were behind the machine vacuuming. Try pushing this reset switch first.

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    It may be that the brush bar needs to be re-set. To do this, switch the machine off, press the brush bar on/off button once and then switch the machine back on. When lowered into the vacuuming position, the brush bar should start turning.

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    Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

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