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Zune 80 GB: backlight only; options (music, rario, etc) don't appear

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This is what is known as the "black screen of death".
You will have to clear and reinstall the Firmware - but chances are- it will happen again.

Whenever you reset the zune press back left and the center button at the exact same time. it should work I feel your pain.
Remember to do this right after you see the zune symbol and when you see that white bar loading
Alternately, you can let the battery run out.
After that if it keeps on happening you can lock the zune and unlock it then press the middle button
If its the old school zune then if that does not work unplug in the head phones then plug it in then press play.

A Hard reset will erase all media and software on your zune. I would try it though as a last resort.

When the zune logo appears...

press and hold back + center + play buttons.

Thanks!!




If you have done a recent update - delete it and try again.


Posted on Jul 21, 2009

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Posted on Jan 02, 2017

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Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

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Try this tip posted here on this site see if it may help. >http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem< copy and paste into a new window.

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Can't download music


You will probably have to move the music from your blackberry to your computer, then use the Zune software to sync the music to your zune. You'll have to tell the Zune software where to find your music, unless you put the music in the Zune music folder (My Music in "My Documents" is the default).

Best of luck!

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1 Answer

I have an 80 gb zune that only shows the backlight


Ok, so I just recently had this same problem. I m not gonna lie, I dropped mine and only the back light came on. but, I did a hard reset which is back key, and up key at the same time. then it wouldnt even play music. So I attached it to my laptop to let it sync with my zune. then I charged it. And put it in "deep sleep mode" which is back button and down on the directional pad. after that i turned it on, and started hitting some random keys. And now it works, except I dont know what song is playing till i hear. But it will buy me time at least. best of luck.

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1 Answer

My zune 80 gb was working great and i have a lot music on it and now it says the item is missing or cant be played WHAT CAN I DO TO FIX THIS PROBLEM AND CAN I SAVE MY MUSIC ALREADY DOWNLOADED ON IT


you may have some songs on it that are not compatible or just not a good music file.
when you see that error delete the song and see if any others will play.
some files may have been corrupted, you also could have downloaded a virus

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80 GB Zune will not respond.


http://support.microsoft.com/kb/927001/?sd=zune
try this page it gives you intsructions on how to reset your player and to re install the software

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1 Answer

Zune 80 gb please help me ;)


your videos should already be in there. check what folder there in and move them to your videos folder. try clicking the arrow buttons and then up on the key pad to restore it. and check to see if it works then..

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Music stops and zune freezes up


uhm i think i may have found your solution, that is if your using limewire or some client of the sort, i synced my zune while the program (limewire) was on and downloading music and i had the same problelm you did so i simply deleted all my music and put it back on the zune while limewire was off and now it works fine, i have an 80 gig btw if that matters

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