Question about Dyson Vacuums
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Posted on Jan 02, 2017
SOURCE: I put a new battery
Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.
Alternatively, we could arrange to have the cleaner returned to us for further inspection.
In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.
Dyson Customer Service
Posted on Aug 01, 2011
i take mine off the charger just for safety seasons dont like leaving things plugged in after its charged.
Posted on Dec 07, 2016
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