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We have Dyson SV-04 Will charger assembly 917530-11 charge battery on our unit

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6ya6ya
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Posted on Jan 02, 2017

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askdyson
  • 2572 Answers

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    Verified Fixya Pro

    SOURCE: I put a new battery

    Hi there,

    Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.

    Alternatively, we could arrange to have the cleaner returned to us for further inspection.

    In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 01, 2011

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    mccluskey1
    • 7358 Answers

    SOURCE: Can I leave the battery charger plugged in to my Dyson DC44 animal after the battery is fully charged

    i take mine off the charger just for safety seasons dont like leaving things plugged in after its charged.

    Posted on Dec 07, 2016

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    1 Answer

    Charger for DC35 vacuum cleaner has failed. The green indicator light does go on when the unit is plugged in. The battery is not charging.


    Hello, this is Ava with Think Crucial.

    You may purchase a replacement battery and charger for your Dyson DC35 from our online store. You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

    https://www.thinkcrucial.com/search?type=product&q=dc35

    I hope this was helpful.

    Ava B.
    Think Crucial Customer Care
    http://www.thinkcrucial.com/

    Jan 30, 2017 | Dyson Vacuums

    1 Answer

    My new Dyson Serial Number PM8-US-HHB1494A will not charge.


    Suspect a dead battery or a defective charger

    Dec 28, 2016 | Dyson Vacuums

    1 Answer

    Can I leave the battery charger plugged in my Dyson dc 44 animal after it is fully charged?


    Hi, I have a Dyson DC56 with a lithium battery for about 18 months and I leave it plugged into it's charger when not in use. I do notice the Dyson charger seems to switch off automatically when charged. I don't have any problems so far. It you have a Genuine Dyson Lithium battery and the genuine Dyson charger it should not be a problem. That is because Lithium batteries have very precise requirements for their charging cycles and therefore the correctly designed charger required to make them work safely is a somewhat intelligent design and needs to be of good quality in having to meet those requirements. So use the original Dyson Charger. Also most high current Lithium Batteries will also have a protection circuit built in further increasing safety and reliability. Just don't use cheap cloned Chinese made Lithium chargers, because you will never know if they have been designed or even will operate correctly.
    Now if you have old technology Ni Cad (Nickel Cadmium), LA (Lead acid) or NiMH batteries with basic cheap chargers they should not really be left connected to a charger full time.

    Dec 07, 2016 | Dyson Vacuums

    1 Answer

    I have Dyson dc16 vacuum and it doesn't want to charge. Once I put it on charge the red led is on, but in 30 sec it start flashing. Manual says it means the battery is out of t° range, but it's not.


    every possibility is that the battery is out of temp range and that is determined by the current flow from the charger
    If the battery is faulty , the charge rate is out of parameters and the charger unit reads that as out of temp range
    Take the charger and the battery to an accredited battery shop and have them both checked out
    If still under warranty take them both to an accredited service agent for the test and warranty replacement

    Apr 03, 2016 | Dyson Vacuums

    1 Answer

    I cannot charge both my dysons. Working perfectly yesterday but not today. I think it maybe the battery charger


    The manual for the DC27 can be found here (
    https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc27_uk_manual_alf_120710%20pdf.pdf ) but is not so helpful in deep troubleshooting outside of looking for blockages.

    I'm a little confused since you're talking about battery chargers, but this is posting under Dyson DC27/DC28 assemblies, which are both plug into the wall uprights. Are you possibly in the not-quite-right section? If so, reply with your model numbers and that may make things go a bit easier.

    In general though, if you have dyson rechargables that both suddenly stop working, the charger is likely the issue. Look at the electrical contacts for both the batteries and the charger, and make sure they are clean (unplug cherger before touching anything, start, if possible, with compressed air to blow lint and such out). Check that the cord for the charger is not damaged, and that your wall outlet hasn't tripped a breaker or a GFI reset.

    Good Luck!

    Nov 13, 2015 | Dyson DC27 & DC28 Internal Hose Assembly,...

    1 Answer

    I just bought a dyson 35... And put the machine on charge. Now that I want to use it, it is not working. It is either the charger or the vacuum itself. Very disappointed.


    Hi Zara, it's Jack at Dyson.

    DC35 should charge from depleted within 3.5 hours. When your machine is taking in power, you'll see a green light on the charger assembly. When the machine is fully charged, the green light will shut off. Disconnect the machine from the charger cord before testing it, as your DC35 will never run when the charger cord is attached to the machine.

    We're keen to help you check that both the charger assembly and the battery are working as they should be. If not, a replacement part should be covered under your 2-year Dyson parts and labour guarantee. We'd just need to talk you through some simple diagnostic checks when you have your machine to hand to pinpoint the cause of the issue.

    You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you, and helping you resolve this issue.

    Mar 23, 2015 | Dyson DC35

    1 Answer

    Dyson dc31 won't charge


    Sounds like the charger is bad. It is 24vdc output, so you can check with a voltmeter. It probably blew the fuse inside since it isn't lighting the green charge light. There are replacement chargers for this for under $20.

    Dec 04, 2013 | Vacuums

    1 Answer

    Need to buy new battery charging device for the Dyson #31 vacuum cleaner, old one was lost.


    Hi there,

    If you want to purchase a new charger assembly, you can order one directly from Dyson. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Alternatively, you can order one online from www.dyson.com.

    Kind regards,

    Jack
    Dyson Customer Service

    Aug 07, 2011 | Dyson DC31 Animal Bagless Handheld...

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