Question about Canon Pixma MP800 All-In-One InkJet Printer

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Scanner scans only part of document

I have problem with the scanning function that comes and goes. When scanning 81/2 by 11 plain paper, the scanner sometimes inexplicably scans only a stip of the document. This 81/2 by 2 inch strip of the document shows a random piece of my original image.

I've checked the scanner settings, restarted the printer, opened and closed it. None of my attempts have seemed to make any difference.

Sometimes it works and sometimes it doesn't. Any ideas as to what else I can try??

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  • 1 Answer

SOURCE: Scanning error - cannot scan error code 2,155,0 ???

I had the same problem with a new Canon MP970. Printed ok, but couldn't communicate with the scanner - error 2,155,0.
Canon phone support didn't help, and suggested it was a firewall problem. I uninstalled, and re-installed, turning off firewall, virus software, and everything. No luck. Tried several USB cables, no luck.
Then I uninstalled again - as well as a couple of old drivers and software associated with two now deceased printer/scanners.
This time I plugged the (same) USB in and turned on the device, using Windows' own hardware install wizard.
Now it works fine (at least for now... touch wood).
So - the problem might be either conflict with other printer/scanner devices installed, or with Canon's installation software.

Posted on Aug 02, 2008

  • 1 Answer

SOURCE: Won't scan today

I got no help from you. Called Canon USA and got immediate assistance, which resolved the problem. Please don't contact me anyomre. Thank you.

Posted on May 29, 2009

  • 1 Answer

SOURCE: ADF for MP530 does not work

Welp, I pulled out my screwdriver and fiddled around just a bit and got documents to feed again (yay!). I do not believe this is a permanent fix, though, but it was enough to get my document scanned in without me having to feed each sheet manually.

Step 1: Open the document feeder cover. Easy to do, you just stick your hand under it and lift up. It has a little pressure because of the latch but it is designed to give way when you lift hard enough. Once it's open, pull out the little black plastic piece that keeps the cover from swinging all the way open.

Step 2: Unscrew the ADF motor/gear assembly cover. There's a single screw holding it in. Once you unscrew it, you'll need to pull up on the left side of the cover until it pops upward, then you need to push the cover towards the left until it is freed up from the rest of the cover. This one was a little tricky. Several times I thought I might break it (before I realized that I needed to push the cover towards the left) so try not to apply unreasonable force while you're doing this.

Step 3: Close the document feeder cover, put your documents in the feeder and start your scan. Use your fingers to fiddle with the gears while the ADF motor is running and trying to feed documents. I'm not sure if I flicked the little gear upward or downward to get the documents to feed, but one of those ways got the documents to start feeding. Once it started feeding the first page, it seemed to work well for the rest of the pages without me having to fiddle with it anymore.

I am guessing that there is some level that controls the location of the middle gear that needs to be oiled, but I didn't go any further to try and make that happen. Hence this is probably just a temporary fix for now.

Putting it back together is pretty straightforward. Just do the reverse of what you did to get it open.

Hope this helps someone!

Posted on Jul 03, 2009

  • 2306 Answers

SOURCE: Canon MP480- 5011 - Printer Error Has Occurred After Scan/Prt

You need to carefully clean the encoder strip. It's the clear strip behind the carriage that runs all the way from right to left. A damp Q-tip should remove any grease or fingerprints.

Posted on Jul 16, 2009

  • 148 Answers


Firstly, the machine must be connected to a pc or network. Secondly, you must scan the document to a pc so, after you have switched on, as you have, the scanner so that it says 'online' you will need to go to the pc and 'PULL' the document to the pc from the scanner. However, to do this you will need to have installed NETWORK SCAN GEAR on your PC inorder to SCAN. When you install the software, you will need to DISCOVER the scanner before it will be ready for use. So, a recap:

1. You NEED a program called NETWORK SCAN GEAR on your PC
2 Your ir2230 must be connected to a PC or network
3 You need to DISCOVER your ir2230 from your PC
4 You then need to INSERT picture FROM SCANNER and select your ir2230 from within a program such as WORD using NETWORK SCAN GEAR

Good luck

Posted on Jan 03, 2010

  • 1 Answer

SOURCE: Canon Pixma MX850 won't scan - says 'set the pc to start scan'

Do you have more than one PC connected to the scanner? I have both a PC and a Mac connected to it, and I think my scanner is trying to connect to the Mac, which requires image capture software to be installed, rather than the PC. Don't know how to tell it to go to the PC, though...

Posted on Apr 10, 2010

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Hp 6500A plus won't copy

Does it still print ok? To troubleshoot you should try to copy from the glass and through the automatic document feeder to make sure it is a problem with the scanner and not a piece of paper blocking the scanning path.

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I've got a all-in-one printer of HP LaserJet M1120 MFP. When I switch it on the screen shows "Scanner Error 20". And I cannot use the scan function. It can print when connected to computer. I've rea

Follow these steps to scan using HP software:Step one: Load the item to be scanned
  1. Make sure that the product is connected to the computer.
  2. Turn on the product.
  3. Load the item in the document feeder tray or on the scanner glass

Load the following items in the document feeder tray :

  • Single items
  • Items that are not easily damaged
  • Multipage, single sided items that you want to scan into one file
Load the following items on the scanner glass :

  • Single items
  • Items that are easily damaged, such as old documents and photos
  • Multipage, double sided items that you want to scan into one file

  • Option one: Document feeder tray
    1. Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first.
    2. Adjust the width guides to fit the item.
  • Option two: Scanner glass
    1. Open the scanner lid.
    2. Place the item with the print side down on the scanner glass. For the correct position, see the engraved guide near the corner of the glass.
    3. Close the scanner lid.
Step two: Scan the item Use one of the following methods to open the HP scan window:
  • Double-click the HP scan icon (c02436443.gif ) on the Windows desktop. note.png NOTE:If you have more than one HP product installed, double-click the HP scan icon (c02436443.gif ) for the product you are scanning with.
  • Click Start (c01827528.gif ), click All Programs , click the HP folder, click the name of your HP product, and then click HP Scan .

Click the scan option for the item you are scanning. note.png NOTE:Depending on your HP product, you might not have all the following scan options available. c02448891.gif

Save as PDF Use this setting to scan text documents that are not editable. Use the Save as Editable Text (OCR) option to scan text that you can edit. c02448892.gif

Save as JPEG Use this setting to scan pictures and images.
Hope this information will be helpful.
Let me know.

Oct 29, 2011 | HP LaserJet M1120 MFP All-In-One Printer

2 Answers

Need user manual and software for a HP ScanJet 4p scanner


HP ScanJet 4p Scanners - How to Use the Automatic Document Feeder (ADF) gtabseps.gif
gtabblt.gif Tips for Using gtabblt.gif Step 1 - Load the Paper gtabblt.gif Step 2 - Scan the Document gtabblt.gif To Scan a Single Page gtabseps.gif Tips for Using
  • Remove any paper from the copyboard glass before using the ADF.
  • Straighten any curls or wrinkles from documents before putting them on the document tray. If this is not possible, do not scan these documents using the ADF. Instead, use the copyboard glass or make a photocopy of the documents and scan the photocopies.
  • Remove staples, paper clips, and any other materials from documents.
  • Avoid documents with tears, perforations, or punch holes.
  • Do not use the ADF to scan sheets of uncommon paper or other media, such as the following: - transparencies - gummed-backed paper - magazine pages - lightweight ("onionskin") carbons
  • For paper smaller than 5 inches (127 mm) by 7 inches (178 mm) or larger than 14 inches (356 mm) by 8.5 inches (216 mm), use the scanner glass instead of the ADF. Paper smaller than the minimum size may cause a paper jam.
  • For paper lighter than 16 lb bond (60 g/m sq) or heavier than 32 lb bond (120 g/m sq), use the scanner glass instead of the ADF.
  • Before scanning, always push the front of the ADF downward to the scanner to ensure that the magnetic latches are engaged.
Step 1 - Load the Paper Besides the instructions below, quick reference decals on the input tray and access hatch show the order of steps for paper loading.
  1. Turn on the scanner.
  2. Ensure the scanner's scanner glass is free of paper.
  3. Turn the green paper load lever into an upright and open position. Refer to decal number 1 located on the ADF access hatch.
  4. Put the top end of the paper stack face up on the input tray. Refer to decal number 2 and pointer arrows on the ADF input tray.
  5. Push the paper stack up against the green document guide and slide it right against the green registration stop, which is in the middle of the paper load window.
  6. Turn the green paper load lever 45 degrees into the closed position. This will secure the paper stack. Refer to decal number 3 on the ADF access hatch. The ADF is now loaded and ready for scanning.
Step 2 - Scan the Document The ADF works with many software packages that are compatible with the HP ScanJet color scanners. To scan a document, refer to the user's manual of the software package being used. To Scan a Single Page To scan a single page while the ADF is installed on the scanner, do the following.
  1. Remove any pages from the ADF input tray.
  2. Raise the ADF.
  3. Place the page on the scanner's copyboard glass.
  4. Lower the ADF all the way and do the scan.



Sep 23, 2011 | HP Printers & Copiers

1 Answer

Can Lexmark x2470 scan and print a double sided document?

after reading the manual,, yes it is possible - not that it tells you how to do it though so read on.
Until you become familiar with the process just use one sheet of paper at a time in the printer.
As you know, in the scanner the top right of your document goes to the right hand front corner of the scan bed (the clear window), place the page on the scanner and scan.
Pick up the printed sheet of paper and flip it so the left hand side edge is now in your right hand and the right hand edge is now in your left hand and you are now looking at the blank side of the paper.
Insert the page back into the sheetfeeder.
Flip the page to copy in the scanner so the rearmost edge of the paper is now to the front of the scan bed and the front edge of the paper is now towards the rear (you should now be looking at the page you scanned previously).
Scan the page.
you should have now scanned both sides of one sheet of paper to another sheet of paper.
as your printer does not have a sheet feeder for the scanner you have to do the process manually. hope this helps.

Apr 20, 2011 | Lexmark X2470 All-In-One InkJet Printer

3 Answers

How do i scan a document?

Hi, it all depends on the printer your using.

How to Scan a Document on a Multi-Function Printer

A multi-function printer with a scanner makes backing up your important documents easy. The scanner function of the printer allows you to translate a paper document like a receipt or title deed into an electronic copy that is stored on your computer. Once you have an electronic copy of your document, you can process and manipulate the document as you would any other electronic file. Follow these steps to scan a document on a multi-function printer:

Connect your multi-function printer and computer. Power them up.

Select the side of the document you are going to scan. Give the document a once-over, checking for any flaws that you do not want transferred into electronic form.

Open the printer's lid. Place the side of the document you want scanned face-down on the glass plate of your multi-function printer's scanning bed. Align the document to your satisfaction.

Close the printer's lid carefully. You may want to weigh the document down with another sheet of paper to prevent it from shifting.

Choose an appropriate scan resolution. You may have to do this using the controls of your printer or on the computer, depending on the model and software.

Press the scan button to start the process. This can be done on the printer itself or on the computer.

Preview the scan on your computer monitor. You should be able to make minor changes to the scanned image if needed.

Save the scanned image if you are satisfied with the result. Try again if you are not satisfied.

Tips & Warnings

Scanning documents at high resolution and low data compression will produce the best image quality at the cost of file size.

Not happy with a scan? Re-check the alignment of the document and try it again. Discard the duds when you get a scan that works for you.

Using harsh cleaning chemicals such as acetone or benzene can damage your multi-function printer. Abrasive cleaners are also not good on the machine, particularly the glass surface of the scanning bed.

....How to Scan a Document on an All-in-One Printer?

Scanning is a standard all-in-one printer feature that converts a hard-copy document into electronic information, which your computer can store and modify. You can scan legal files, office reports or just about any other kind of document and create an electronic backup for your files, send it as email or alter it to suit your needs. Follow these steps to scan a document on an all-in-one printer:

Turn on your all-in-one printer and computer. Check the connections between the two machines.

Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.

Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.

Close the printer's document lid slowly so the document does not shift position.

Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.

Push the scan button. You may have to do this on the printer itself or on your computer.

Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.

Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.

Accept the scan and save. Return the original document to a safe location.

Hope it helps..

Oct 28, 2010 | Printers & Copiers

1 Answer

How do I scan more than one page at a time

Hi there,
To scan more than one page at a time you can use ADF.
The Automatic Document Feeder (ADF) can scan multiple pages, including duplex pages. When using the ADF:
* Load the document into the ADF faceup, short edge first.
* Load up to 50 sheets of plain paper into the ADF input tray.
*Scan sizes from 148 x 210 mm (5.8 x 8.3 in.) to 215.9 to 355.6mm (8.5 x 14 in.).
* Scan documents with mixed page sizes (letter and legal).
*Scan media weights from 52 to 120 g/m2 (14 to 32 lb ).
* Do not load post cards, photos, small items, transparency, photo paper or the thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.

Hope this helps. Please rate my response.
Have a good day.

Dec 01, 2009 | Lexmark X7350 All-In-One Printer

1 Answer

Lexmarkx125 will scan larger pictures but smaller ones.

Here are some instructions from the Lexmark X63 which was similar to the X125.

The Lexmark X63 uses a sheet fed scanner, intended to scan 8 1/2 x11 inch paper.
  • To scan a document between 5 1/2 inches and 8 3/4 inches wide, center the document between the paper feed guides leading into the scanner and make sure the document is held straight,. Do not bend the document as it is fed into the scanner.
  • To scan photos or pictures that are 5 1/2 inches wide or smaller, you will need to use a flatbed scanner, or "mat" the image into a regular letter-size paper and scan the entire page. When the scan process is complete, crop out the picture using the AUTO CROP option in the Scan and Copy Control program or the photo-editing software.

Feb 27, 2009 | Lexmark Pro X125 All-In-One InkJet Printer

1 Answer

I can't use Print function for ByPass or Document Feeder?

The document feeder is used for copying and scanning ,it is a unit in a copier where you can placed your documents or originals for copying and scanning. The bypass tray is used for copying and printing, the bypass tray is used for types of paper like plain paper, acetates etc and customized papers. If you want to used the bypass tray for printing you should go to printer properties or configuration and select the tray you want to used like bypass tray .

Feb 22, 2009 | Sharp AR-5316 Advanced Digital Imager...

1 Answer

HP Photosmart 3210xi Scanning Issue

no scan options refer to device documentation to troubleshoot

Jul 12, 2008 | HP Photosmart 3210 All-In-One InkJet...

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