Question about Canon Pixma MP800 All-In-One InkJet Printer

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Scanner scans only part of document

I have problem with the scanning function that comes and goes. When scanning 81/2 by 11 plain paper, the scanner sometimes inexplicably scans only a stip of the document. This 81/2 by 2 inch strip of the document shows a random piece of my original image.

I've checked the scanner settings, restarted the printer, opened and closed it. None of my attempts have seemed to make any difference.

Sometimes it works and sometimes it doesn't. Any ideas as to what else I can try??

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Scanning error - cannot scan error code 2,155,0 ???

I had the same problem with a new Canon MP970. Printed ok, but couldn't communicate with the scanner - error 2,155,0.
Canon phone support didn't help, and suggested it was a firewall problem. I uninstalled, and re-installed, turning off firewall, virus software, and everything. No luck. Tried several USB cables, no luck.
Then I uninstalled again - as well as a couple of old drivers and software associated with two now deceased printer/scanners.
This time I plugged the (same) USB in and turned on the device, using Windows' own hardware install wizard.
Now it works fine (at least for now... touch wood).
So - the problem might be either conflict with other printer/scanner devices installed, or with Canon's installation software.

Posted on Aug 02, 2008

  • 1 Answer

SOURCE: Won't scan today

I got no help from you. Called Canon USA and got immediate assistance, which resolved the problem. Please don't contact me anyomre. Thank you.

Posted on May 29, 2009

  • 1 Answer

SOURCE: ADF for MP530 does not work

Welp, I pulled out my screwdriver and fiddled around just a bit and got documents to feed again (yay!). I do not believe this is a permanent fix, though, but it was enough to get my document scanned in without me having to feed each sheet manually.

Step 1: Open the document feeder cover. Easy to do, you just stick your hand under it and lift up. It has a little pressure because of the latch but it is designed to give way when you lift hard enough. Once it's open, pull out the little black plastic piece that keeps the cover from swinging all the way open.

Step 2: Unscrew the ADF motor/gear assembly cover. There's a single screw holding it in. Once you unscrew it, you'll need to pull up on the left side of the cover until it pops upward, then you need to push the cover towards the left until it is freed up from the rest of the cover. This one was a little tricky. Several times I thought I might break it (before I realized that I needed to push the cover towards the left) so try not to apply unreasonable force while you're doing this.

Step 3: Close the document feeder cover, put your documents in the feeder and start your scan. Use your fingers to fiddle with the gears while the ADF motor is running and trying to feed documents. I'm not sure if I flicked the little gear upward or downward to get the documents to feed, but one of those ways got the documents to start feeding. Once it started feeding the first page, it seemed to work well for the rest of the pages without me having to fiddle with it anymore.

I am guessing that there is some level that controls the location of the middle gear that needs to be oiled, but I didn't go any further to try and make that happen. Hence this is probably just a temporary fix for now.

Putting it back together is pretty straightforward. Just do the reverse of what you did to get it open.

Hope this helps someone!

Posted on Jul 03, 2009

  • 2306 Answers

SOURCE: Canon MP480- 5011 - Printer Error Has Occurred After Scan/Prt

You need to carefully clean the encoder strip. It's the clear strip behind the carriage that runs all the way from right to left. A damp Q-tip should remove any grease or fingerprints.

Posted on Jul 16, 2009

  • 149 Answers


Firstly, the machine must be connected to a pc or network. Secondly, you must scan the document to a pc so, after you have switched on, as you have, the scanner so that it says 'online' you will need to go to the pc and 'PULL' the document to the pc from the scanner. However, to do this you will need to have installed NETWORK SCAN GEAR on your PC inorder to SCAN. When you install the software, you will need to DISCOVER the scanner before it will be ready for use. So, a recap:

1. You NEED a program called NETWORK SCAN GEAR on your PC
2 Your ir2230 must be connected to a PC or network
3 You need to DISCOVER your ir2230 from your PC
4 You then need to INSERT picture FROM SCANNER and select your ir2230 from within a program such as WORD using NETWORK SCAN GEAR

Good luck

Posted on Jan 03, 2010

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Black line on scans with neat receipts mobile scanner

Multiple lines appeared in every scan right after scanning a document from a credit card company that had those nasty adhesive strips used to attach credit cards.
First, I scanned multiple full pages to see if the problem would clear itself. After about 6 pages, I was able to identify the specific areas where the lines occurred on a document.
Next, I sprayed a tiny bit of glass cleaner (I used Sparkle glass cleaner, but I suspect any brand would work) onto an 8.5x11 sheet of plain paper in the area where the black lines appeared. NOTE: DO NOT SOAK THE PAPER, just get it damp.
Finally, I ran the dampened paper through the scanner. After each run, I would compare the result to the prior scan. As each streak was removed, I used a different piece of paper wetting only to address the remaining streaks.
After only a few runs, the streaks were gone (in my case).

Hope this helps!

May 14, 2012 | NEAT Receipts Mobile Scanner

3 Answers

How do i scan a document?

Hi, it all depends on the printer your using.

How to Scan a Document on a Multi-Function Printer

A multi-function printer with a scanner makes backing up your important documents easy. The scanner function of the printer allows you to translate a paper document like a receipt or title deed into an electronic copy that is stored on your computer. Once you have an electronic copy of your document, you can process and manipulate the document as you would any other electronic file. Follow these steps to scan a document on a multi-function printer:

Connect your multi-function printer and computer. Power them up.

Select the side of the document you are going to scan. Give the document a once-over, checking for any flaws that you do not want transferred into electronic form.

Open the printer's lid. Place the side of the document you want scanned face-down on the glass plate of your multi-function printer's scanning bed. Align the document to your satisfaction.

Close the printer's lid carefully. You may want to weigh the document down with another sheet of paper to prevent it from shifting.

Choose an appropriate scan resolution. You may have to do this using the controls of your printer or on the computer, depending on the model and software.

Press the scan button to start the process. This can be done on the printer itself or on the computer.

Preview the scan on your computer monitor. You should be able to make minor changes to the scanned image if needed.

Save the scanned image if you are satisfied with the result. Try again if you are not satisfied.

Tips & Warnings

Scanning documents at high resolution and low data compression will produce the best image quality at the cost of file size.

Not happy with a scan? Re-check the alignment of the document and try it again. Discard the duds when you get a scan that works for you.

Using harsh cleaning chemicals such as acetone or benzene can damage your multi-function printer. Abrasive cleaners are also not good on the machine, particularly the glass surface of the scanning bed.

....How to Scan a Document on an All-in-One Printer?

Scanning is a standard all-in-one printer feature that converts a hard-copy document into electronic information, which your computer can store and modify. You can scan legal files, office reports or just about any other kind of document and create an electronic backup for your files, send it as email or alter it to suit your needs. Follow these steps to scan a document on an all-in-one printer:

Turn on your all-in-one printer and computer. Check the connections between the two machines.

Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.

Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.

Close the printer's document lid slowly so the document does not shift position.

Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.

Push the scan button. You may have to do this on the printer itself or on your computer.

Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.

Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.

Accept the scan and save. Return the original document to a safe location.

Hope it helps..

Oct 28, 2010 | Office Equipment & Supplies

1 Answer

The scanner is reporting an E2 error code when it draws a document in. Any ideas? Re-cycling the power clears error but comes back when I scan. thankyou in advance


This error message means ADF front side scanning optical alarm (lower optical unit ADF) which indicates ADF (front) lamp intensity check. Please follow the steps provided below:

1. Is the upper glass (white sheet guide)of the reading section dirty?

Open the ADF, and clean the sheet guide (white part) and the glass.
# When operating the scanner, the ADF’s inside glass becomes very hot. Take serious caution as the heat can cause burns. Before you clean the inside of the scanner, turn off its power and unplug the AC adapter from the outlet and wait (at least three minutes) until it gets cold.Be careful not to pinch your fingers when the ADF cover is being closed.
Note: Cleaning should be done approximately every 10,000 sheets scanned, though it may vary depending on types of
documents scanned. More frequent cleaning is necessary when the following types of documents are scanned:
- Smooth surface document such as coated paper
- Documents printed on almost entire surface
- Documents processed with chemical materials such as carbonless paper
- Paper with a high calcium content
- Pages with pencil lead
- Document where toner is not fused sufficiently.

If the above does not help, then the issue is caused by any of the followings for which you may have to contact the Fujitsu Expert/Engineer.

1. Lower Optical unit ADF may be dirty.
2. Lower lamp may not be functioning properly.
3. The connecting cables might be damaged.
4. The connectors are not connected properly.

Hope the above information is helpful.



Jun 29, 2010 | Fujitsu fi-5750C Flatbed Scanner

1 Answer

The scanner keeps jamming. i try to scan form the document feeder &the papers keep getting stuck. It will not complete a scan!what do i do?

In summary: * Very unintuitive, convoluted and unpleasant to use (same on Win2K as XP) - sometimes the SW hangs during scan and needs a reboot - sometimes the SW crashes with a dialogue "try reinstalling HP software", and needs a reboot - sometimes it scans and after conversion to pdf
Advantages: I cannot see any advantages with this product
Disadvantages: Software is convoluted and unreliable, paper jams are difficult to clear

function showHideReviewText( sType ) { if ( sType == 'more' ) { document.getElementById( 'review_text_full' ).style.display = 'block'; document.getElementById( 'review_text_short' ).style.display = 'none'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('less'); }; } else { document.getElementById( 'review_text_full' ).style.display = 'none'; document.getElementById( 'review_text_short' ).style.display = 'block'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('more'); }; } } ...with a dialogue "try reinstalling HP software", and needs a reboot
- sometimes it scans and after conversion to pdf every page is blank
- very occasionally it scans a document properly
*If the sheet-feeder jams is says to refer to the documentation to clear it, which doesn't exist. There is no way to clear the jam except to pull hard & hope. No levers to release it like one would expect.
*Frequently has error ...
...cycled to work again.

Everything has to be started by pressing a button on an application called "HP Director". There are 4 apps started from this:
1) Scan Picture
2) Scan Document
3) Make Copies
4) View & Print
also Help
also Settings (which are used in conjunction with settings found in (1) and (2)!)
- Each application has to be exited to return to "HP Director"
its a worst scanner
and prone to jamming problem

Jun 09, 2010 | HP Scanjet 5590 Flatbed Scanner

1 Answer

Faxes I send are received as completely black

Scanner Failure. Make a copy on your machine. If it comes out black as well this means your scanner, the part that lights up and "scans" your document before sending it out has gone bad. Either the led's are not lighting up or the scanner board itself is bad. In any case the cost of repair is greater than the cost to replace these machines. You can buy a brand new plain paper fax these days for less than $100.
Good Luck and Thank You for using Fixya.

May 10, 2010 | Sharp UX B700 Plain Paper Inkjet Fax

1 Answer

How do I scan more than one page at a time

Hi there,
To scan more than one page at a time you can use ADF.
The Automatic Document Feeder (ADF) can scan multiple pages, including duplex pages. When using the ADF:
* Load the document into the ADF faceup, short edge first.
* Load up to 50 sheets of plain paper into the ADF input tray.
*Scan sizes from 148 x 210 mm (5.8 x 8.3 in.) to 215.9 to 355.6mm (8.5 x 14 in.).
* Scan documents with mixed page sizes (letter and legal).
*Scan media weights from 52 to 120 g/m2 (14 to 32 lb ).
* Do not load post cards, photos, small items, transparency, photo paper or the thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.

Hope this helps. Please rate my response.
Have a good day.

Dec 01, 2009 | Lexmark X7350 All-In-One Printer

1 Answer

I had a paper jam in my scanner a few months ago. I got the paper jam out. But now, when I try to scan from the ADF, the paper goes through fast and then stops half way through and an error comes up in...

There are sensors under the ADF which sense the movement of paper and the presense of paper. Either they are jammed or faulty. Clean them thoroughly.
S. Mohan

Jun 20, 2009 | Xerox DocuMate 510 Document Scanner

1 Answer


i do not know how to scan at all :(

May 19, 2008 | Panasonic Panafax UF-490 Plain Paper Laser...

1 Answer

Paper jams when trying to send fax (original goes in short way then jams) unit has had little use it establishes connection and then stops and jams when commencing scan

look in paper path(scanner compartment were paper feeds) to ensure there is no pieces of small paper or foriegn items in this area preventing paper from going all the way through if this fails clean the feed roller in document scan area with a micrfiber cloth moistened with rubbing alcohol

Jan 13, 2008 | Panasonic KX-FL511 Plain Paper Laser Fax

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