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We have a Dyson DC41 and the red clear bin button broke. Is this a warranty replacement issue? Purchase date 02/06/2014 serial #DU1-US-EDA4161A.

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My dyson animal dc41 is making a screaching noise during use. also does not glide easily on some surfaces since this started to happen


Hi there, it's Jack at Dyson.

I'm sorry to hear about the issues you're currently experiencing with your DC41 Animal, but from your description of the problem I'm confident that we can resolve this for you.

Just to make you aware, it's normal for dirt and debris not to spin within the clear bin - in fact, at the base of the bin are four 'baffles', engineered to capture the debris from the airflow and force it to settle. This isn't in itself an indication that there's a fault with the machine.

I'd like to take some further details to help get your DC41 up and running again. At your earliest convenience, please email askdysonUS@dyson.com and our experts will be in touch. We'll look forward to hearing from you.

Oct 02, 2014 | Dyson DC41 Animal Bagless Upright Vacuum...

1 Answer

My dyson animal dc41 is making a screaching noise during use. also does not glide easily on some surfaces since this started to happen


Hi Ann, it's Jack at Dyson.

I'm sorry to hear about the issues you're currently experiencing with your DC41 Animal, but from your description of the problem I'm confident that we can resolve this for you.

Just to make you aware, it's normal for dirt and debris not to spin within the clear bin - in fact, at the base of the bin are four 'baffles', engineered to capture the debris from the airflow and force it to settle. This isn't in itself an indication that there's a fault with the machine.

I'd like to take some further details to help get your machine up and running again. At your earliest convenience, please email askdysonUS@dyson.com and our experts will be in touch. We'll look forward to hearing from you.

Oct 02, 2014 | Dyson DC41 Animal Bagless Upright Vacuum...

1 Answer

How do I dissasemble Dyson DC41 cyclone tubes?


Hi there, it's Jack at Dyson.

We would strongly advise against attempting to dismantle DC41's cyclone pack. This could cause damage, and can void your machine's free Dyson warranty. The cyclone pack is engineered to work effectively without maintenance, although you can remove the clear bin to remove any debris from the mesh shroud if needed.

Please note it's normal for harmless static generated in use to cause fine dust particles to cling to the cyclone pack, but this shouldn't affect performance. You can dislodge most loose particles by gently tapping the cyclone pack when you empty your machine after use.

DC41 has two washable filters, engineered to last the lifetime of the vacuum in normal use. The filters should be washed with cold water without detergent at least once a month, as shown in the video below. Allow at least 24 hours for both filters to dry completely before replacing them.

If you're concerned about any aspect of your vacuum I would encourage you to contact us directly so we can provide further assistance. If a repair or replacement part is needed, we can confirm if this is covered under warranty. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 03, 2014 | Dyson DC41 Ball Animal w/Soft Dusting...

1 Answer

How to replace lower cable winder ?


Hi Mani, it's Jack at Dyson.

DC41's lower cable winder is attached to the hose assembly, and if the cable winder has broken you would need a replacement hose assembly. It's likely your DC41 would still be within our 5-year guarantee period, so it would be worth contacting us directly so we can order this for you.

When you have a moment, please give us a call on 0800 298 0298 (UK) or 1-866-693-9766 (US) to speak with our experts.

Jul 16, 2014 | Dyson Shopko DC41 Animal Bagless Upright...

1 Answer

Troubleshooting the vacuum


Hey, this is Jeremy with Crucial Vacuum,

Below is a link to a troubleshooting page for the Dyson DC41 that has the users manual, as well as some basic troubleshooting tips for common problems.

http://www.dyson.com/support/dc41/dc41-irspu

If there is something more specific that you would like help with I would be more than happy to look into your issue.

You can purchase replacement parts for Dyson direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

May 20, 2014 | Dyson Dc 41 Ball

1 Answer

The hose suction on my Dyson Animal (DC41) is fine, but will not disengage when you put the hose back and want to use the floor sweeper.


Hi Stacy, it's Jack at Dyson.

This issue you've described with your DC41 sounds unusual, as the changeover valve will divert suction to the cleaner head automatically when you recline the machine into the vacuuming position. If it's not doing this, it's possible you have a blockage somewhere in the cleaner head, internal hose or changeover valve.

To check for this, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc41/dc41-irspu/diagnosis-root-menu/performance-flo-area-check-dc41/flo-brushbarvid-dc41/redirect-to-performance-flo-base-dc41-checking-the-internal-hose/performance-flo-base-dc41-checking-the-internal-hose

If you'd like some further advice after you've given us a try, please email our experts with your details at askdysonUS@dyson.com. Someone will be in touch to help as soon as possible

Feb 27, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

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