Question about Whirlpool GC5THEXNS Stainless Steel Side by Side Refrigerator

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Whirlpool Side by Side Freezer - Ice Build Up in Drain

We have the same problem, same exact model, only a few years old - ice build up at the bottom of my freezer side of my Whirlpool freezer is blocking the drain. The freezer has ice build up all over but the refrigerator side is too warm due to the fact that the vents to the fridge are blocked with ice. The repair man said to let it thaw - we are in the process of this now. I am wondering why the ice would build up in the first place? Seems as if this is a common problem. We can hear water draining into the pan...

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  • Master
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Hi there,

common problem,several factors can be check,check your thermostat setting it maybe too low or you have defective thermostat,if you have good thermostat otherwise the refrigerant charge is to low there could be leak on tube,check your amper rating using clamp ammeter if you got low amper rating recharge freon,but why has low refrigerant there might be leak,repair the leak,before you recharge.hope this solve your problem have a nice day

Posted on Jul 21, 2009

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After the drain thaws , ( I use about a 4 inch aluminum fence tie or if need longer , aluminum wire with no insulation ,) insert it into the drain hole as far as it will go with no force , and wrap the top end about 1 turn around the calrod defrost heater , This transfers heat to the hole so the ice will not freeze up the hole . Before doing this step , use a hose and blow into the drain to possible clear out any debris which could have accumulated in the drain trap .

Posted on Jul 21, 2009

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  • Expert
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Hi,
the reason for this ice build-up is that your auto defrost heater didn’t come on. this makes the freezer side cold and the refrigerator side warm.
try keeping a pot of hot water in the freezer to completely defrost the freezer.
make sure that the gasket doesn't have any blocks.
this should solve your problem.
cheers.

Posted on Jul 21, 2009

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Posted on Jan 02, 2017

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