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The planetary housing of my Kitchen Artisan mixer moves up and down. I can move in with my hand and it moves up and down occasionally when mixing. This just started.

Is there a piece that holds this housing in place that needs to be tighted or does the whole piece need to be replaced?

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  • KitchenAid Master
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Properly having a look to find the cause is going to involve removing the planetary (remove chrome drip ring and knock out the pin) and then removing the back cover. Remove the white and the black wires from the speed control and take the return spring off the bottom of it. Undo the 9 screws holding the gear cases together and separate the 2 halves. You will now be able to inspect the shaft, spacing washer pins and gears on the planetary driving shaft. Normally they have a bit if movement up and down in the planetary (when it is fully assembled) I've never found a fault within the gearbox to cause it or if I have it's been through someone pulling it apart and not assembling it correctly. When I do them I add an extra fibre washer on the outside between the planetary and gearbox housing, there should already be one there, I add another of suitable thickness to remove play but not make it tight.

Posted on Dec 20, 2016

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I'm puzzled too. The many KitchenAid mixers which I have worked on have had other problems, but not this one. The link below will take you to a copy of the mixer Service Manual. While it does not specifically mention the Artisan, that model (as far as servicing goes, is the same).

http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

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There is also one joining the little gear inside the planetary to the shaft, doubt you'd break that one though.

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Download a Copy of the Kitchenaid Service manual.

http://www.kitchenaidparts.be/centers/servicemanual/mixer.pdf

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Get a copy of the Repair Part List for your model at Kitchenaid.com
Download the following Kitchenaid Service Manual:
http://www.kitchenaidparts.be/centers/servicemanual/mixer.pdf

It covers several models including yours.
1. Check/Adjust the Flat Beater to Bowl Clearance:

Turn screw (A) SLIGHTLY counter clockwise (left) to raise the flat

beater or clockwise (right) to lower the flat beater
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nydadinga - Sorry to hear about your fallen mixer. This is not a tragedy, and after cleaning up the grease with soap and water, it should operate normally. Your KA mixer has internal transmission and planetary gears which convert the electric motor's rotation into the mixer's rotation. The internal gears are factory packed with enough grease to last a 'lifetime' (whatever that means), and over the course of your move the shifted mixer leaked the grease inside the transmission housing. You did not mention where the 'oil' was found. Hopefully it was not exuding 'oil' from the brush cover caps located on opposite sides of the body, but coming from the planetary (the part that turns with the blades under the body). I also don't know how old/how used your mixer is. The older the mixer, the more used it is, the more fluid the gear grease, and tend to seep from cracks and gaskets that aren't tight. Gravity can be very insidious. The inspection and troubleshooting of the inside of your mixer is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer. You can download it from KA customer care. Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number and select the Part List file that is listed. I hope this helps! Howard, Burke, VA

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