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Water in reservoir might be frozen - GE Refrigerators

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I spent an hour looking at many of the suggestions posted here and at other sites. I tried the easiest first and it worked so I am sharing it on all the sites that were helpful. Turn down the temperature of both the freezer and the refrigerator. I then tried holding the door switch closed and repeatedly pressing the lever to dispense water. After a few minutes I walked away for 30 minutes leaving door closed. WHen I returned the water flowed perfectly. good luck

Posted on Sep 18, 2010

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Posted on Jan 02, 2017

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Could be a few things. Either the water filter is not in correctly. The water line could be frozen in the door or in the cold water reservoir that is in the refrigerator section behind the bottom drawers. You can tell if it is frozen in the door if it is a SxS by unhooking the water line before it goes into the bottom of the freezer door. Just unhook it at the pressure fitting and then try to get water. If it is frozen in the door then water will come out of the unhooked line when you try to get water. Also could be a bad water valve.

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I had the same problem. The line is frozen. GE will not admit there is a problem. I read a suggestion on line & followed up on it. I placed styro foam insulation on door inside the freezer compartment & no more frozen line & water flows freely.

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Easiest way to thaw out a possible frozen water reservoir in my GE side by side fridge?


Hair dryer is the easiest way to thaw. To find cause: Remove lower grill and disconnect the water line going through the freezer2_bing.gif door hinge. Usually it is a push lock fitting, which requires you to push the ring2_bing.gif on the end of the fitting toward the center of the fitting while pulling (not hard) on the plastic tube. Now place a pan under the separated plastic hose and try the water dispenser. If water comes out, your problem is a frozen water line in the freezer door. A warmer freezer temp may help, or you can order and install a WR49X10173 water tube heater2_bing.gif. (the heater may take 24 hours to thaw the line, but I have used it successfully several times. Cost about $50) If no water comes out the separated tube when you try to dispense water, reconnect the tube at the hinge by pushing the plastic line back into the fitting. Now, at the back of the refrig., disconnect the water line going from the water valve to the fresh foods compartment. Try to dispense water. No water at valve outlet = bad valve. Water dispensed from valve now = frozen water filter2_bing.gif or water line at back bottom of fresh foods compartment. (make sure you disconnect the right tube. If in doubt, disconnect them both, just get them back correctly so your icemaker continues to work) Send me additional comments if needed. Don't rate before you try all the steps.

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1 Answer

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Plugged filter maybe, or frozen reservoir behind the crisper. Or a bad water valve. If the frig was very cold recently check the reservoir first...
Eric

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1 Answer

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The refrigerator has a dual water valve. The water dispenser side of the valve may be defective, but, my experience has shown the problem to be in the water reservoir, located in the bottom of the fresh food section, which, might be frozen or the water line through the freezer door is frozen. Scenario #1: Remove the kick panel, disconnect the water line from the fitting. Have someone depress the water actuator, while, holding a cup to collect any water which may come through the line. If water comes through the tube. The problem is a frozen water line in the door. My best advice for this problem is to remove any frozen goods from the door. Take a piece of cardboard and seal the freezer section of the refrigerator with any kind of tape. Make sure you tape the door switch in the closed position, so, the refrigerator will continue it's normal operation. The frozen goods will remain frozen and the fresh food section will be okay. Leave the freezer door open. You might want to put a towel under the door. The water line will thaw. It might take 15 minutes. It might take 3 hours. Periodically check the water dispenser operation. When the water flows remove the cardboard. Scenario # 2:if, after disconnecting the water line and depressing the water actuator there is not water. The reservoir is frozen. Use a hair dryer to that the reservoir. You will have to remove at least a couple of crisper drawers to perform this action. The cause of a reservoir freeze is too little stuff in the drawers or too low a temp in the crisper drawer area.

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