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You could ask direct. Link at the bottom. Normally, you just switch them on and then set your phone to search and then when found you click on it and then PAIR. If it asks for a code the default is 0000 (4 x zeros)
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On the iphone side you should go to bluetooth and turn it on ..it will automatically search for new devices ... as for the bluetooth headset should have a button for pairing . The procedure is explained in the earbud's user manual
Connect the iPhone Dual Dock or iPhone Bluetooth Travel Cable to a USB 2.0 port on your computer (not on the keyboard).
Connect iPhone and the headset to the dock or cable. The headset pairs with iPhone automatically.
Pairing iPhone Bluetooth Headset with another Bluetooth-enabled deviceTo pair the iPhone Bluetooth Headset with another wireless device, such as a Bluetooth-enabled phone or computer. Step 1: Set the headset to be discoverable
Turn off the headset.
Press and hold the headset button for about eight seconds, until you hear the startup tone and then five quick high beeps.
The headset is now discoverable and will remain so for about five minutes. The status light blinks while the headset is discoverable.
Step 2: Turn on Bluetooth on the other device and search for devices
On the device, turn Bluetooth on and set the device to search for other Bluetooth devices.
On the device, choose iPhone Bluetooth Headset and enter the PIN code 0000.
See the instructions that came with your other Bluetooth-enabled device for more information about pairing it with Bluetooth devices.
I managed to pair the device after plugging the bluetooth headset into the USB power slot. Then I press the main button for 5 secs until the red light started flashing very rapidly and I typed in 0000 and the headset paired off with my Iphone. Good luck
Well, I had the same problem with the right earbud. Luckily I was under warranty with Target, so they told me to contact Bose. I did and they had me send in the headphones (to make sure I waas telling the truth) and about 2 weeks later I got my earbuds back. Their customer service is excellent, so that's what I would reccomend
Perhaps either its pairing log is full, thay hold a number of pairing internally, and may need to be cleared to make room for another....or the headset may need to be reset, either way...heres the scoop....to clear the pairings hold the track forward/track backward buttons down together until the light flashes Purple....Empty pairing log......
If not then try pluging in the set to the charger and holing the 2 volume buttons down the same way..this will shut it off and reset it if it went a bit screwy on ya.... Merry Christmas