Question about Water Water Heaters
The error code 13 indicates that the PTG2-42PVN is not getting enough air or the vent termination is blocked. Check both the intake and exhaust termination for blockages and remove any debris. Make sure that you have good air flow in the room (no other vents should be blocked). Clean any other blocked vents. If you use a fireplace or space heater in that area, open a window or vent to increase the oxygen levels in the room. If other appliances are used in the area, make sure that they aren't affecting the ventilation and oxygen levels in the area. If you bring in air to the water heater from the outside, make sure that other appliances aren't exhausted to that area.
ManualsLib has the manual for the PTG2-42PVN: https://www.manualslib.com/products/Rheem-Ptg2-42-Pvn-Pvp-330558.html . The error codes and solutions are listed on page 33: https://www.manualslib.com/manual/140606/Rheem-Ph-16-Fisn-Fisp.html?page=33#manual .
I hope this helps.
Posted on Dec 18, 2016
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Posted on Jan 02, 2017
did you check the filters on the the water valves, i am not exactly sure about your codes that are shoeing but if you could read it and post them, i know on some of the units 76 means there is low water pressure and the filters are behind 2 caps one on each side above the shut off valve take off the caps and remove the screens, clean them and replace them ,, make sure you turn off the water on both side first or you will get wet
Posted on May 29, 2009
I just had the same problem and I fixed it in about an hour or 2.
First shut off the gas,water and power(unplug it)
Take off the cover
There are about 20 screws above the electrical circuit board.
You have to remove all of those screws to remove plate that is covering the burner assembly.
The burner assembly has these 3 pins that look like number 7's
these are covered with build up and gas can't flow right.
That's why you get the c211 error not enough gas.
Take a wire brush and gently remove any build up,
I also cleaned the thermocoupler which is next to the burners.
It looks like a metal pin with a couple of wires coming out of it this was also very dirty.
I took a can of air and basically freshened it up
It works perfect now.
Email me with any Q's at Mario@myredr.com
All that you need is a long phillips screw drive and a drill because its about 25 screws
The burner assembly has 2 screws all the in back underneath the assembly once you remove those 2 the assembly comes out . You don't have to disconnect any wires.
Posted on Oct 29, 2009
If you look on the left hand side of the burner control module you'll see 4 capacitors - the capacitors have most likely failed...pretty sure anything code 76 is P/S failure. It may also be covered for manufactures defects. If the cap is blown..the top will be slightly raised as apposed to flat like the other nearby caps - they are called top blow capacitors...the damage should be evident.
Posted on Nov 01, 2009
4 error message, the 4th (last) error code is #13, not enough oxygen.
Check the location of the heater, if it is fine the ODS sensor (actually is a thermal couple) is bad.
Posted on Feb 12, 2010
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