Question about Washing Machines
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Posted on Jan 02, 2017
SOURCE: Door lock
Run a diagnostic on the door lock system; To place the unit in "service mode", close the door completely then press and hold both the "Delicates" and "Heavy Soils" keys for three seconds. Motor speed will be displayed. Press "rinse" to access the main board output function. Then press "max extract"... this is the test for the door lock. Did it lock? To exit, press "max extract" again and then both "Delicates" and "Heavy Soils" for three seconds. VOLTAGE TESTS AHEAD!!! IF YOU AREN'T SURE YOU CAN DO IT, THEN DON'T! CALL A PROFESSIONAL! If the door did not lock, you'll need a voltmeter and an hour or so. Open the door, remove the screws holding the door hinges, then remove the 2 screws (and shims) opposite the door hinges and close the door (do not take it off). Then grasp the front panel at the top near where it meets the top panel and pull toward you quickly. Lean it forward and remove it from the 2 clips at the bottom. Just below the top panel, now exposed, are the top panel retainers... use a 5/16" to remove the one screw on both sides and remove the retainer clips. Now lift the top panel up just like the hood of a car. You can now see the door latch assy. Remove the 2 wires on the solenoid and insert your meter probes into each one of them (color doesn't matter). Set your meter to read AC Voltage, then re-enter "Service Mode" and follow the steps to door lock test. When you hit the "Max Extract" key, 120 volts should be sent to the meter. If you get 120 volts, your latch assy. has failed and should be replaced. If you don't get 120 volts, your control board output has failed and needs to be replaced. Hope this helps.
Posted on Jul 29, 2007
It sound like a lid switch issue. If the lid switch is defective, your washer can't spin and may not function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washer to get to the switch. Look that the switch is not broken or loose. If all is fine, you should replace the switch. Good luck!
Posted on Aug 27, 2007
Had the same problem, this fixed it!
Posted on Oct 31, 2008
Hi from retired Englishman in SW France,
Sorry- we can only deal through the forum unless you take the option to pay for someone to talk to you ;-0(
In any case I would gently suggest as a first step that you clean the drain motor/pump lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to rinse or spin or release the door lock if there is any water still left inside.
Here are my complete and generic guidance notes for checking both the drain motor filter and the drain motor ;-0)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!). These panels are either held on by (plasic) screws or will just pull off. Most filters are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play.
REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT (alternatively use a wet vac as sensibly suggested by VinnyB1234!)
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning.
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
Posted on Jul 08, 2011
Testimonial: "Thank you for your comments and help I opened a drain below on the left side of the machine. Water was drained out the machine Then it works normal. "
If it has water in the the machine, it has a safety feature that will not allow the door to unlock. There is a manual release but you have to take the bottom kick plate off. Unplug the washer. Then reach up on the right side of the washer and you will feel a plastic lever about the size and shape of a nickel pull down on this lever to release the door. If it full of water i would clean the pump first to get rid of the water. you can clean the pump by taking off the kick plate and you will see a pump with a lid with a handle on it. you can unscrew this and it will have a trap attached to the back of the lid. pull the trap out and clean any debris out then screw it back in. make sure to have buckets and towels handy once you unscrew the lid any water in the machine will fly out at you. the easiest way to avoid this is to clamp the hoses that go to the pump.
Posted on Aug 25, 2012
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