Question about PayPal Computers & Internet

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If product ordered from wowcher arrived wrong size paid through paypal returned but no refund given what can I do.

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The process is to contact the supplier by e-mail and request the refund be paid back to your account in paypal
then forward a copy of the e-mail to paypal requesting that they action it from their end as there is a dispute and the item was returned as not what was ordered

Posted on Dec 17, 2016


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Posted on Jan 02, 2017


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I placed an order for a coat size 16-18 when it arrived it was size 12. I asked for address to return, it is in China and I have to pay to post it,what are my rights

you got it from a seller ( e-bay or amazon)
it was not as ordered so you are entitled to return it for a refund from the seller
contact the seller direct and make arrangements for that to happen
if you used a secure method of payment ( like paypal) also notify them of the problem as they guarantee a refund after all steps have been taken

Dec 12, 2017 | Computers & Internet

1 Answer

I need return address for tvfox antenna x3 not good picture paid $82-49 via paypal ?

Hi Shirley

If you purchased a fault product and paid through paypal you can dispute the transaction and have your purchased refund.
Instructions will be given to you in paypal on what you need to do :)

Aug 07, 2017 | PayPal Computers & Internet

5 Answers

I havetried to exchange a dress they said I have to pay 50% of the amount plus shipping too. The dress was in stock, I have the picture and they lie to me saying that it's not.

If they truly did not send you the dress that you ordered then you should have no problem returning it. If you bought it and paid with PayPal file a complaint, or contact your credit card company. Be prepared to be able to prove that they shipped the wrong product.

Jul 23, 2016 | Clothing

1 Answer

How do I get my money refunded? e mobile code returns money after 60 for during 60 day trial

  1. Log in to your PayPal account.
  2. Click Activity at the top of the page.
  3. From the dropdown menu, select Refunds.
  4. Select the desired dates.
  5. Click View.
  6. Click Details next to the refund.

If you paid with your credit card, the money will go back to your card. (It can take up to 30 days for the refund to appear on your card statement.) If you paid with your PayPal balance or bank account, the money will be returned to your PayPal balance.

Pending: If your refund status is Pending, it means that the seller issued your refund but the money hasn't arrived from the bank yet. It usually takes 3-5 days for the money to arrive.

Refunded or Partially Refunded: If your refund status is Refunded or Partially Refunded, it means that the refund is complete. The money should be back in your PayPal balance or on your credit card.
Temporary hold: If your refund status is 'held', it means the transaction was refunded before it has cleared your bank. This process takes 3-5 business days to complete, and the refund will be credited to your balance once the process is completed.

Oct 23, 2014 | Computers & Internet

1 Answer

Resolution centre ebay

According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

1 Answer

Paypal telephone number

If you had paid by PayPal, you should contact PayPal customer service (support) ... 1 (888) 221-1161 ...

Jan 02, 2014 | Computers & Internet

1 Answer

Decided not to accept goods purchased, want the payment paid back into my paypal account, what is the process.

Products that have arrive at the customers possion would have prior aggreements from retailer or paypay sites. Usually the paypal allows the versalitity to transact either sending or receiving financial values. paypal as an online method of transaction is flexible. Second,, the retailer from which transaction was arrangmed usually once aggreed to restatablish transactions either as malfucntion products requiring returns or aggreement arragment least satisfactory as expected makes another processes achievable. For example, conacting the retailer of the product to verify whether returns for refunds is likely should become convenient to retransact with paypay. In this situation, the customer would be receiving finances back from an already establsihed agreement. Contact the retailer to ascertain the expectation arrangments to retunring products for refunds. Also required in the retransaction process to determining whether the retailer chooses to transact via paypal at refunds.

Feb 19, 2011 | PayPal Accounts

1 Answer

I ordered merchandise on the inner net and paid with PayPal. The order arrived but is the wrong size. Merchant JET Corp was the merchant. The receipt no 3595-3007-6472-5940. My user name mat3cw,...


To obtain a refund, you will have to contact your bank/credit card company (if you have made the payment using a credit card or a debit card) and also PayPal to file a chargeback/ reversal of the payment. For more details regarding refund /chargeback, click here

To contact PayPal customer care, login to your PayPal account and click the "Contact Us" link at the bottom of the page

On the page which now opens, you will find the option to contact by email or phone. (See attached image)


Hope you will find this information helpful. Thanks for using FixYa

Dec 20, 2010 | Health & Beauty

1 Answer

Obtained software on 13 09 2010 to be paid by my PayPal Account. Acount Details: Order Number - NS7VNEJS & NS7VNE3S Product Description- Driver Fetch - 1 Computer w/Exporter - $44 - 75...

If the seller is not cooperating on the sale, you can file a dispute and claim a refund. I wrote a tip to guide you thru filing a dispute and hopefully get your money back.
Good luck on your claim.


Sep 16, 2010 | PayPal Accounts

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