Question about Dyson DC65 Multifloor Bagless Upright Vacuum

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I have a Dyson 65 Multifloor. It stops working (shuts off) when in the upgright position. We can no longer use the extension tube. Do you know how to repair this issue?

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

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Posted on Jan 02, 2017

  • 105 Answers

SOURCE: upright positon dyson won't work

Have you checked your permanent filter? Have you checked the hoses for clogs. As a last resort you can disassemble the cyclone and clean it. If the vac is less than 5 years old, Dyson will probably send you a new Cyclone to replace yours.
Also check that you have the gasket inside the center of the bottom of the clear canister on the right way. If it is backwards your suction will be much less

Posted on Jul 10, 2010

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SOURCE: Dyson dco7 when using the extension arm the tube sends to **** down towars the vacuum hardly any suction

clck this link for instructions how to unblock the tube in your dc07 you can also use broom handle

Posted on Aug 10, 2012

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Does a dc33 have a fuse? and where is it?

Hi Becky, it's Jack at Dyson.

All Dyson DC33 upright vacuums bought within the UK will include a standard replaceable 13 amp fuse within the plug. Dyson vacuums purchased in other markets may not include a fuse within the plug. However, most Dyson vacuums are protected by a thermostat engineered to shut the machine off for protection if it starts to overheat.

If your DC33 shut off while you were using it, it may have overheated due to a blockage, and the filter(s) may also be overdue for a wash. The vacuum should reset automatically after it's had at least 1-2 hours to cool down. Washing the filter(s) according to the User guide and removing any blockages should prevent this issue from reoccurring.

We're happy to talk you through some quick troubleshooting checks to help determine the cause of the issue, and to ensure your DC33 is working as well as it should be. You'd just need to give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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I have the dc 65. The small roller on the bottom of the beater bar seems to be bearing down on my hardwood floor making a mark. How do I fix it? It's the one in the middle.

Hi Cheryl, it's Jack at Dyson.

I'm sorry to hear you're concerned about your DC65's soleplate roller. We're keen to take some further details - when you have your machine easily to hand, please call us directly on 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

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Having problems with a Dyson DC27 Multifloor losing suction. Have noticed recently it's not cleaning as well as it could. Had this issue several weeks ago, jiggled the Dyson around and heard a click, after...

I recommend taking your machine to a Dyson repair center. Failure to fix the problem might make it worse and more expensive to repair the longer you wait.

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My brush is not rotating

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Dyson Online Customer Support

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I can't click the vacuum back into it's standing position

Hi there,

Sorry to hear you're having difficulties with your DC33. Our website features a video guide showing the easiest way to resolve the issue of not being able to stand the cleaner upright:

If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly so one of our experts can assist you. You can call free on 08002980298 (UK), or 1866MYDYSON (US). Alternatively, you can visit and click on 'Support'.

Kind regards,

Dyson Customer Service

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Stopped running as if electricity cut off.

Hi there,

Your DC33 is equipped with a safety device which shuts the cleaner off if it's overheating. This usually happens because the filters need to be washed, or because the cleaner is blocked. You can find advice on the correct way to wash the filters, and to clear any blockages, in this step-by-step guide:

Please note, the filters in your cleaner should be washed at least every 3 months.

Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Dyson Customer Service.

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