Question about Dyson DC65 Multifloor Bagless Upright Vacuum

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I have a Dyson 65 Multifloor. It stops working (shuts off) when in the upgright position. We can no longer use the extension tube. Do you know how to repair this issue?

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Posted on Jan 02, 2017

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jspahn
  • 105 Answers

SOURCE: upright positon dyson won't work

Have you checked your permanent filter? Have you checked the hoses for clogs. As a last resort you can disassemble the cyclone and clean it. If the vac is less than 5 years old, Dyson will probably send you a new Cyclone to replace yours.
Also check that you have the gasket inside the center of the bottom of the clear canister on the right way. If it is backwards your suction will be much less

Posted on Jul 10, 2010

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small6363
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SOURCE: Dyson dco7 when using the extension arm the tube sends to **** down towars the vacuum hardly any suction

clck this link for instructions how to unblock the tube in your dc07 you can also use broom handle
http://www.youtube.com/watch?v=US78z540kFw

Posted on Aug 10, 2012

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1 Answer

I need a manual on my Dyson DC 33


Dyson has the manual for the DC33 on the product support page: https://www.dyson.com/support/dc33/dc33-multifloor . Look on the right hand side of the page for the User Guide. The direct link is https://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/DC33_US_manual_161210%20pdf.pdf .

I hope this helps.

Cindy Wells

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My dyson is fully charged and it won!t operate


It may be faulty.Visit a closer specialist for practical examination and help.

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Does a dc33 have a fuse? and where is it?


Hi Becky, it's Jack at Dyson.

All Dyson DC33 upright vacuums bought within the UK will include a standard replaceable 13 amp fuse within the plug. Dyson vacuums purchased in other markets may not include a fuse within the plug. However, most Dyson vacuums are protected by a thermostat engineered to shut the machine off for protection if it starts to overheat.

If your DC33 shut off while you were using it, it may have overheated due to a blockage, and the filter(s) may also be overdue for a wash. The vacuum should reset automatically after it's had at least 1-2 hours to cool down. Washing the filter(s) according to the User guide and removing any blockages should prevent this issue from reoccurring.

We're happy to talk you through some quick troubleshooting checks to help determine the cause of the issue, and to ensure your DC33 is working as well as it should be. You'd just need to give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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I have the dc 65. The small roller on the bottom of the beater bar seems to be bearing down on my hardwood floor making a mark. How do I fix it? It's the one in the middle.


Hi Cheryl, it's Jack at Dyson.

I'm sorry to hear you're concerned about your DC65's soleplate roller. We're keen to take some further details - when you have your machine easily to hand, please call us directly on 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Dec 28, 2014 | Dyson DC65 Multifloor Bagless Upright...

1 Answer

WHEN EVER I PLACE THE SPINNER ON THE VACUUM IT STOPS SPINNING


Hi Linda,

I am sorry to hear you are having difficulty with your DC39 brush bar. The brush bar on your machine is air driven. Generally, if the brush bar stops rotating it is due to an obstruction that is preventing air flow. Please visit the appropriate link below for step by step instructions on locating and removing a blockage from your machine.

US:

http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

UK:

http://www.dyson.co.uk/support/dc39/dc39-multi-floor/machine-is-not-working/dc39-check-extension-tube

We also recommend inspecting the brush bar to ensure it is free of any debris and washing your filters. If for any reason the recommended trouble shooting does not fully resolve the problem please contact our Helpline to speak with an expert.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

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Having problems with a Dyson DC27 Multifloor losing suction. Have noticed recently it's not cleaning as well as it could. Had this issue several weeks ago, jiggled the Dyson around and heard a click, after...


I recommend taking your machine to a Dyson repair center. Failure to fix the problem might make it worse and more expensive to repair the longer you wait.

Sep 15, 2013 | Dyson DC27 Bagless Upright Vacuum

1 Answer

My brush is not rotating


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jul 21, 2013 | Dyson DC-33 MultiFloor Upright Vacuum...

1 Answer

I can't click the vacuum back into it's standing position


Hi there,

Sorry to hear you're having difficulties with your DC33. Our website features a video guide showing the easiest way to resolve the issue of not being able to stand the cleaner upright:

http://www.dyson.com/support/help.asp?article=1429&product=DC33-MULTIFLOOR

If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly so one of our experts can assist you. You can call free on 08002980298 (UK), or 1866MYDYSON (US). Alternatively, you can visit www.dyson.com and click on 'Support'.

Kind regards,

Jack
Dyson Customer Service

Aug 02, 2011 | Dyson DC33 Bagged Upright Vacuum

1 Answer

Stopped running as if electricity cut off.


Hi there,

Your DC33 is equipped with a safety device which shuts the cleaner off if it's overheating. This usually happens because the filters need to be washed, or because the cleaner is blocked. You can find advice on the correct way to wash the filters, and to clear any blockages, in this step-by-step guide:

http://www.dyson.com/support/help.asp?article=1415&product=DC33-MULTIFLOOR

Please note, the filters in your cleaner should be washed at least every 3 months.

Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service.

Jul 27, 2011 | Dyson DC33 Bagged Upright Vacuum

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