Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Motor head runs instead of wand on DC25 - Dyson DC25 All Floors Bagless Upright Vacuum

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  • Dyson Master
  • 1,242 Answers

If you have no suction and the main motor is not running it may be your motor needs replaced.

Posted on Jan 03, 2017

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Posted on Jan 02, 2017

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tvservice306
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SOURCE: extendable wand difficult to entend

try USE WD-40 (http://www.uline.com/images/en-us/transparent.gif ) to spray ....Wand Assy and Hose Assy.....

Posted on Jan 02, 2010

small6363
  • 18394 Answers

SOURCE: dyson dc25 wand will not come out or go back into the machine

you need to untwist the hose go to the link below for instructions
http://www.youtube.com/watch?v=FJcNXrfQDVo

Posted on Oct 01, 2012

small6363
  • 18394 Answers

SOURCE: I can't get the wand fully back down on my Dyson DC25

the hose will be twisted you need to untwist it this video will show you

Posted on Oct 21, 2012

  • 1242 Answers

SOURCE: The ball on my Dyson DC25 doesn't turn: it's as if it's stuck . How do I release it?

Make sure the filter cover is on properly. If you can't see what is restricting the ball from turning. You might have to take it to a Dyson service center.

Posted on Aug 04, 2014

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1 Answer

How to get suction to wand


Pull up the wand fully and you should hear a click. If not, make sure that the hose is not kinked. See this video: http://www.dyson.co.uk/support/dc25/dc25-irsvsye/my-machine-is-not-working/jammed-wand-video to find out how to unkink the hose. hope this helps.

Aug 14, 2014 | Dyson DC25 Multi Floor Upright Ball...

Tip

Dyson DC25 - Correcting a jammed wand


If you're experiencing difficulty in removing the wand from your Dyson DC25, please follow the simple steps shown in the video below. This procedure applies to all Dyson DC25 variants.<br /><br />For further help and advice please visit <a href="http://www.dyson.com/">www.dyson.com</a> and click on Support. <br /><br />Dyson Customer Service<br /><br /><utube src="XZ_MszGt2yQ&feature=relmfu"><br />

on Jun 22, 2011 | Dyson DC25 Vacuum

1 Answer

The ball on my Dyson DC25 doesn't turn: it's as if it's stuck . How do I release it?


Make sure the filter cover is on properly. If you can't see what is restricting the ball from turning. You might have to take it to a Dyson service center.

Aug 01, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson dc25 handle stuck at top of wand wont relaese


Hi there, it's Jack at Dyson.

A jammed DC25 wand may mean that the hose was twisted when the wand was last replaced on the machine. This can prevent the wand from extending or retracting fully. The video I've attached shows you the simplest way to resolve this.

If you would like any further advice from our experts, you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Jan 22, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson dc25 animal retractable wand won't go back


Did you try to release the extension by clicking on the red button on the back of the wand? This may allow you to see what is obstructing the pathway for the wand..

You may also find Dyson's site useful: http://www.dyson.com/support.aspx


I hope that helps.


Boulder Epoxy Garage Floors

Sep 18, 2013 | Vacuums

1 Answer

DC25 no suction at head?


Hi there, it's Jack at Dyson.
I'm not sure from your question how you're testing the suction at the cleaner head. For safety reasons we'd strongly advise against placing a hand underneath the cleaner head. This is not a good way of testing suction - the soleplate needs to form a close seal with the floor surface for high pick up. It's normal for the suction to feel stronger through the wand and through the cleaner head inlet as the suction is concentrated over a much smaller area.
If you place the cleaner head on a sheet of newspaper, then run the machine with the brush bar turned off, you should see the newspaper sticks to the cleaner head, as it's able to seal with the soleplate.
You might also like to take a look at our online Support guide, to make sure there's nothing blocking the machine which you may have missed: http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction
If you have any further questions, it would be worth giving our freephone UK Helpline a call to run through some diagnostic checks with one of experts. You can reach us on 0800 298 0298 - we're on hand to help from 7am-10pm, 7 days a week, and calls are free from UK landlines.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com

May 21, 2013 | Dyson DC25 Vacuum

1 Answer

Dyson DC25 Animal Hose Not Picking Up


Hi Ben,

I'm sorry to hear you're having difficulties with your DC25. From what you've described, it sounds as if there may be a blockage in the wand or hose. To resolve this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

If the wand is difficult to reattach to the machine, it may be because the hose has become twisted during use. Remove the wand and allow the hose to straighten itself out before refitting the wand.

I hope this helps - if you'd like any further assistance or advice, please call our customer Helpline 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 29, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

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