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I own a Dyson 24, I need to clean filters let me know where they are.

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2 Answers

How to clean the filter


Hi there, it's Jack at Dyson.

DC28 has two washable filters engineered to last the lifetime of the machine in normal use. These should be washed at least once every 3-6 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them in the machine.


I hope this helps. If you'd like further guidance you're welcome to give the Dyson Customer Helpline a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Mar 06, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

2 Answers

Where are both filters?


Hi there, it's Jack at Dyson.

DC23 has two filters - a washable pre-filter, and a HEPA post-filter which needs no maintenance. Both are engineered to last the lifetime of the vacuum without replacement in normal use.

The correct way to wash the pre-filter is shown in the video below - we recommend using cold water without detergent, and allowing at least 24 hours for the filter to dry completely before replacing it. In normal use this should be done at least once every 3 months.

As the post-filter needs no maintenance, it's sealed within the machine and cannot be accessed by the user.

I hope this helps, but please let me know if you'd like any further advice. If you have any concerns about your DC23's performance, our online Support guide should help: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

If you'd prefer, you're welcome to contact our experts at the Dyson Customer Helpline directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 03, 2015 | Dyson DC23 Bagless Canister Cyclonic...

3 Answers

How many filters in the DC25 dyson vacuum cleaner


Hi Cheryl, it's Jack at Dyson.

DC25 has two filters, engineered to last the lifetime of the machine in normal use. One is housed within the cyclone pack, and one within the ball shell. We recommend washing these at least once every 3 months, using cold water without detergent. Allow both filters to dry completely before replacing them - this may take at least 24 hours.

Our video guide below will show you where both filters are located, and how to wash them correctly:


If you're concerned your DC25 isn't picking up as well as it should be, washing both of the filters as shown should definitely help. However if you're still concerned after washing and replacing the filters there may be a blockage somewhere. Our online Support pages should help you locate and remove any obstructions: http://www.dyson.com/support/dc25/dc25-multi-floor/diagnosis-root-menu/dc25filterwashvid/dc25filterwashvid/performance-flo-dc24-suction-check

If you'd prefer to speak to our experts directly for assistance, you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jan 19, 2015 | Dyson DC25 All Floors Bagless Upright...

1 Answer

How to clean filters for dyson vacuum cleaner


Hi Seema, it's Jack at Dyson.

DC27 Total Clean has two filters, engineered to last the lifetime of the machine in normal use. These should be washed at least once every 3 months using cold water without detergent, as shown in the video below. Allow at least 24 hours for both filters to dry completely before replacing them.

I hope this helps, but if you'd like any further guidance you're welcome to contact us directly by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Sep 08, 2014 | Dyson DC27 Total Clean Vacuum Cleaner

1 Answer

How to clean dyson dc 33 filters


Hi there, it's Jack at Dyson.

DC33 has two washable filters, engineered to last the lifetime of the machine in normal use. These should be washed at least once every 3 months using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them.

Our online Support guide will walk you through each step: http://www.dyson.co.uk/support/dc33/dc33-multi-floor/dc33-maintaining-your-dyson-machine/wash-the-filters/filter-removal-step-1

I hope this helps, but if you'd like any further advice from our experts you're welcome to give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Sep 01, 2014 | Dyson DC-33 MultiFloor Upright Vacuum...

2 Answers

How do you clean the filter on dyson 25


Hi there, it's Jack at Dyson.

DC25 has two filters engineered to last the lifetime of the machine in normal use. We'd recommend washing these at least once every 3 months using cold water without detergent. Make sure both filters are totally dry before replacing them - this could take at least 24 hours.


If you'd like further help or advice, please contact our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jun 24, 2014 | Dyson DC25 Vacuum

1 Answer

My Dyson Ball DC 25 made very loud noise when I put the hepa filter back on. I just washed the hepa filter and it had been dried for more than 24 hours. After I took off the filter, the sound was normal....


It sounds like it could need replaced or there is something stopped up in it somewhere . Clean all the crevices in it dirt could possibly be congested in it . If it still does it after you clean it out change the filter .

Oct 06, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson d14 animal keeps cutting in and out. When it's on, the hole above where the filter is, keeps making a loud suction noise and it won't clean up hair and dirt.


Vacuum Cleaners require AIr-Flow. Your machine is not getting any air-flow. The noise you hear is a valve opening up to prevent your machine from overheating and burning out the motor.
You probably have an obstruction somewhere in the machine. Dysons are kind of known for that in the vacuum cleaner world.
Check all air channels and clean them out. If that fixes the problem you still might have issues that caused it to clog up.

I posted the part second because it takes 24 hours to complete it.
Be sure you wash your Washable Pre-filter. It needs to dry for 24 hours. Never put it back in the machine wet.

Once it is completely dry reinstall the pre-filter and your machine should be back to normal operating functions.

Let me know f this helps.

Dec 31, 2012 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

How do i get to the filer on top of the motor


Hi there, The filter above the motor does not need to be maintained - attempting to wash or clean it will cause damage. However, the pre-motor filter needs to be washed at least once every 3-6 months. Use cold water, and allow up to 24 hours for the filter to dry completely before replacing it. If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide further assistance. Kind regards, Jack Dyson Online Customer Support

Sep 15, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

How do you get at filter to clean it/


Hi there,

The video embedded below shows the correct way to remove, wash and replace your DC07's pre-motor filter. Under normal use, this should be done every 3-6 months. Use cold water, and make sure the filter is totally dry before replacing it - this may take up to 24 hours.

The post-motor filter is a lifetime filter, and should not require attention. Do not attempt to remove or wash this filter.

If you have any further questions about using or maintaining your Dyson cleaner, it's probably best if you get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


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Jun 24, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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