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I have a cordless dyson DC44 V6 for a year. it does not get a lot of use and now it will not vacuum. Green light comes but nothing else happens. Can you explain why and what i can do. thank you.

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If it is cordless, the battery probably needs charging.

Posted on Dec 15, 2016

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1 Answer

My Dyson DC44 animal has the MAX light on all of the time but it appears empty....any ideas?


ring dyson for support it could be the micro particle filter is blocked up and needs cleaning.
Dyson have really good support
http://www.dyson.com.au/support/dc44/dc44-animal-bu/maintaining-your-dyson-machine/wash-the-filters

Sep 10, 2016 | Dyson DC44 Animal Cordless Vacuum

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Why doesn't on/off switch work?


Hi Heather, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC44. If the machine displays a solid (not flashing) green light when you pull the on/off trigger, but the machine doesn't run at all when you do this, there may be a fault we need to provide some further advice on.

When you have your machine fully charged and easily to hand, please give the Dyson Customer Helpline a call to speak with our experts. We'll be able to talk you through some simple diagnostic checks to confirm if there's a problem with the charger, battery or main body. If a replacement part is needed, we'll also be able to confirm whether or not this is covered under the free 2-year Dyson cordless guarantee.

You can reach us by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

Feb 27, 2016 | Dyson DC44 Animal Cordless Vacuum

1 Answer

Green light comes on when I try to use it


Hi there, it's Jack at Dyson.

If your DC44 won't run when you hold the trigger down, but displays a solid green light, this indicates that the battery is out of power. If this continues after you've connected the machine to the charger cord for at least 5.5 hours to recharge fully, it suggests that there could be a fault with the charger, battery or main body.

When you have your DC44 to hand I would encourage to you call the Dyson Customer Helpline so our experts can talk you through some simple diagnostic checks. Once we're clear which part is affected, we can confirm if a replacement is covered under your Dyson warranty.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Jul 23, 2015 | Dyson DC44 Animal Cordless Vacuum

1 Answer

The motorized head starts as soon as it's connected without me having to squeeze the trigger. should this happen?


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your new DC44 - the motorised heads should definitely not be rotating when attached to the vacuum for storage. They should only rotate when you're holding down the on/off trigger and using the vacuum for cleaning.

I'm confident we can resolve this for you, and as your machine is so new it should be well within our free 2-year parts and labour cordless guarantee. Please email me directly at help@dyson.co.uk so I can take some further details.

I'll look forward to hearing from you.

Oct 14, 2014 | Dyson DC44 Animal Cordless Vacuum

1 Answer

My dyson DC44 is only 7 months old. It will not charge. The green light blinks constantly. Do I need a new battery already?


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty charging your DC44. We're unable to specify an exact lifespan for the battery as this will depend on how each individual machine is used and maintained. But we would expect the battery to last for at least the 2-year guarantee period in normal use.

When you have your machine easily to hand, I would encourage you to get in touch with us directly so our experts can talk you through some diagnostic checks to help us confirm which part is at fault. If a replacement part is needed, we can also check that this is covered under your 2-year Dyson guarantee.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Aug 11, 2014 | Dyson DC44 Animal Digital Slim Cordless...

1 Answer

Dyson DC44 Animal - after recharging battery, motor won't start?


Do not leave it to recharge overnight! Try recharging it again but just for the time it needs, and then unplug. Then try vacuuming.
This worked for me when I had the same problem.

Jun 28, 2014 | Dyson DC44 Animal Cordless Vacuum

1 Answer

How do you remove the battery on the DC44. There is no push button to release it.


Hi there, it's Jack at Dyson.

Like all current Dyson cordless and handheld vacuums, the latest version of DC44 features a battery which is fixed in place, and isn't designed to be removable on a day to day basis. This helps ensure a robust connection between the battery and the main body assembly.

Between uses, you can recharge the vacuum in the wall-mounted docking station, or plug the charger cord directly into the machine.

It is possible to remove the battery if you ever happen to need to replace it with a new one, but otherwise we would advise against removing it from the machine.

I hope this helps, but if you'd like further advice from our experts, you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

You can also find a lot of useful advice on using and maintaining your machine by visiting http://www.dyson.com , clicking 'Support' and selecting your machine from the list.

Mar 15, 2014 | Dyson DC44 Animal Cordless Vacuum

1 Answer

Shutting off green light flashes


It means that the vacuum is too hot or too cold

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Feb 02, 2014 | Dyson DC44 Animal Cordless Vacuum

1 Answer

Not starting at all


Hi there, it's Jack at Dyson.

The issues with your DC44 Animal sound unusual, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

Dec 01, 2013 | Dyson DC44 Animal Cordless Vacuum

1 Answer

My Dyson DC35 handheld won't charge. The light on the charger won't even turn on and it is only 7 months old.


Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help

Sep 08, 2013 | Dyson DC44 Animal Cordless Vacuum

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