Question about Amazon Tablets & eReaders

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I can't buy a new kindle book. When I try I just get that little circle going round. I can buy books on Amazon so my credit card is OK. Can you help please?

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  • Amazon Expert
  • 231 Answers

Usually means the system is busy. If this is constant try one of these contacts.
To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat

Posted on Dec 18, 2016

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Posted on Jan 02, 2017

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I have a kindle, I need to set up default credit card to use for buying books please


THE BEST WAY TO ADD A CREDIT CARD TO YOUR AMAZON ACCOUNT TO USE WITH YOUR KINDLE IS TO GO TO THE MAIN AMAZON.COM WEBSITE LOG IN AND GO TO MY ACCOUNT YOU WILL NEED TO FIND ADD A CREDIT CARD ...YOU CAN THEN ADD THE CREDIT CARD AND ALSO SET IT UP FOR ONE CLICK PURCHASES FOR YOUR BOOKS. MAKE SURE THAT YOUR KINDLE IS REGISTERED WITH AMAZON.COM THIS YOU SHOULD DO FIRST BEFORE ADDING YOUR CREDIT CARD. Amazon com Credit Cards Credit Payment Cards

Apr 11, 2017 | Tablets & eReaders

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My kindle cant order books it is asking for credit card set up ,i have never used a credit card before why is it asking me now


There is a difference between downloading books to read and downloading to purchase. Amazon often offers to sell me a book I have read, but I don't need a hard copy.

Nov 14, 2016 | Amazon Kindle

1 Answer

There are two registered credit cards for the payment of my books and they are still saying there is a problem!!!???


Hello Jenny
If Kindle and Amazon are saying there is a problem than there is. If you haven't used the cards with them for a while, go into your account and check the expiry dates. Our new cards come, but we often forget to update details online at sites like Amazon who hold your card details. If the dates and the number itself are OK, then check that the address on your credit card statement is EXACTLY the same as on your Amazon account. If all that checks out, contact your credit card company and ask whey the payment to Amazon was refused?

Dec 09, 2015 | Amazon Kindle 1

1 Answer

/credit card was lost. We have new one. Kindle will not let me buy a book.


if you have an account with kindle where you can edit the details , go there and edit the credit card details
it is probably in the same area where you can edit your delivery details , pass word , phone number etc

Nov 11, 2015 | Amazon Kindle Fire HD

1 Answer

My new Paperwhite Kindle won't allow me to buy books, what could be the problem?


Probably because the account is still active on your lost kindle and whomever has it is buying books on your behalf. You need to cancel that account and open a new one.

Oct 27, 2015 | Amazon Kindle Paperwhite

1 Answer

Why can I not download books that I have bought since I have added a new credit card and I have updated my account.


I suggest you put your complaint in writing and send it through the old-fashioned post by recorded delivery addressed in very large letters "COMPLAINTS DEPARTMENT". Give as much detail as you can naming those you have already corresponded with along with the dates and times.

Tell them you want the glitch in your account sorted and either the books you have paid for or a full refund plus a little for your expenses. Give them 14 days to reply or you will take legal advice.

Aug 19, 2015 | Amazon Kindle Paperwhite

1 Answer

I need to change my Credit Card number--


  1. Go to Manage Your Content and Devices.
  2. From Settings, select Edit Payment Method below Kindle Payment Settings.
  3. Select the desired credit card information, or add a new card, and then click Continue.
  4. Enter the desired billing address, and then click Continue. You will be taken back to the Kindle Payment Settings page where you can view your edited 1-Click payment method.
http://www.amazon.com/gp/help/customer/display.html?nodeId=201252570

Jan 29, 2015 | Amazon Kindle Fire HD

1 Answer

I have tried to change my credit card no on my kindle unsussessfully


You need to change the number on the Amazon site. Go to Amazon, your account, Manage payment options, will probably ask you to verify log in info, Click on Add payment method, You MUST set new card as default. That may be what you missed. I did it the last time I changed mine. There should be an option to delete old numbers.

Nov 18, 2013 | Amazon Kindle Paperwhite

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