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Dc25 how to get my brush turning. Tried other answers nothin worked happened before Dysfunctional n s not pic & instruction, lost them

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  • Les Dickinson
    Les Dickinson Dec 15, 2016

    Hi Geneva lege, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

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1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
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  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Why won't the brush head on my DC25 turn?


    If the brush bar motor isn't turning it could be the switch or the motor, if it is turning you may need. To replace the belt

    Aug 02, 2014 | Dyson DC25 Animal Upright Ball Bagless...

    1 Answer

    Dc25 animal brush is not spinning,belt is ok,and thers no strainge noises or smells from it.


    Hi Kevin,

    Thank you for your inquiry. I am sorry to hear about this issue with your DC25 brush bar. Assuming you have already tried cleaning the brush of any obstructions, following the instructions below may resolve the issue:

    1) Plug your machine into the power outlet
    2) Locate the grey brush bar button next to your power button
    3) With the machine turned off, press and hold the brush button down for 10 seconds
    4) Release the grey brush button, step on the foot pedal to recline the machine
    5) Press the power button to power on the machine
    6) Check to see if the brush rotates

    If you have any additional questions or require further assistance, please contact our US Dyson Helpline toll-free at 1-(866) 693-9766 or our UK support colleagues at 0800 298 0298. Thank you very much for your time.

    Oct 06, 2013 | Dyson DC25 Vacuum

    1 Answer

    Dyson brush wont turn


    Hi There is a reset switch on your Dyson that needs to be pressed when something gets stuck in the brushes. The reset switch helps protect the motor that spins the brush from damaging if something gets stuck inside the brushes. There is a little red pole that sits up behind the brushes on the vacuum head, I believe it's on the left side of the floor head as if you were behind the machine vacuuming. Try pushing this reset switch first.

    Oct 08, 2012 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Dyson dc25 off button won't turn off, brush button won't engage brushes


    Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

    Sep 22, 2012 | Dyson DC25 All Floors Bagless Upright...

    2 Answers

    Carpet roller brush not going round


    Hi there,

    Sorry to hear you're having a problem with your DC25. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1566&product=DC25-ALLFLOORS

    However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

    Kind regards,

    Jack
    Dyson Customer Service

    Apr 01, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    The dc25 brush does not rotate


    Is yours the yellow model? There should be two large "half buttons" blow the handle in the front. One turns the vacuum on without the brush. the other turns it on with the brush.geemarie.jpg

    Jan 02, 2011 | Dyson DC25 All Floors Bagless Upright...

    2 Answers

    The rotating bar is not rotating. HELP!


    One of the buttons turns on the machine and the other turns off the rotating brush, since the Dyson does not work well at all on bare floors with the rotating bar running. The buttons on mine are right on the front of the machine and are very large.

    If your brush bar is turned on, but is not working,please turn off the machine, unplug it and turn it upside down. Take a look at the bar mechanism. Does it have thread or hair or any other long objects wrapped around it? If it does, remove these, using small scissors carefull if you need to. This kind of debris can easily stop the brush.

    If the bar still does not work, your vacuum belt is probably worn out or broken. you can order one here http://platinumvacuum.com/search.php?mode=search&page=1 or may be able to buy one at the same store where you bought the vacuum.

    Replacing the belt will require instructions and there is a video on how to do it here
    http://www.wonderhowto.com/how-to-replace-belt-dyson-dc25-385358/

    Good luck to you.

    Dec 20, 2010 | Dyson DC25 All Floors Bagless Upright...

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