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We are having issues faxing to one particular number. We think our fax goes through, but spits out a Error 345*. Nothing is sent

HP Officejet 8600 Plus faxing to an Oce 4522C No problems sending or receiving to/from anyone else.

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Fax machines talk to each other before sending data to ensure that the sender/receiver are on the same format and are compatible
for one particular number to be a problem indicates a fax number problem in setting the dialed number area code , dashes etc are all specific
ring the receiving department and ask to confirm that they are having trouble receiving faxes from your number as well

Posted on Dec 14, 2016

Testimonial: "I have been in contact with the receiver, they are not receiving anything from us."

  • Bill Boyd Dec 15, 2016

    time to get in a technician to sort out the problem

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1 Answer

How can i Troubleshooting Fax Issues on my hp officejet 4650?


If you get issues like Faxes can be sent but not received, Faxes can be received but not sent error on your Printer then follow the given troubleshooting steps.
Solution to Faxes can be sent but not received
    ·Initially, you have to check any of the telephone line services are enabled. There are,
    1.Voice Mail
    2.Call Waiting
    3.Billing Tone
    4.Privacy Block
    5.Security Screen
    6.Anonymous Call Rejection
    7.Privacy Manager
    ·These may block your incoming faxes. So disable the above features.
    ·If you are using Automatic fax reception option on your fax recipient, then check whether the Automatic Answering feature is enabled or not, if it enables means Auto Answer green LED should be on.
    ·Check the Ring to Answer value.
    ·If the value set as answering machine that causes the issue on fax reception. Then change the value to Fax or FaxTel
    ·Now, you can receive the incoming faxes.
    Solution to Faxes can be received but not sent
      ·Check whether the dialed number is correct or not. Every one of the digits required to make a telephone call from a similar line must be dialed.
      ·On the off chance that the Speed Dial has been used for dialing or the fax has been sent from your PC, print the page to be faxed and dial the number physically on the HP Fax front board.
      ·Check whether the Tone Dialing is set on you HP Fax product.
      ·In the event that faxes are sent effectively from the HP Fax front board, but, it's fail when sent from the PC, test the communication between the HP Officejet 4650 printer and your PC by tapping the Status button in the HP Director application, or attempting to print some record.
      ·If the printing fails to send the fax, then check whether all cables (from system to HP Officejet 4650 Printer) are connected properly, if it's not then connect it properly.
      ·Now restart it. On the off chance that communication still can't be set up, Call Printer customer service team via Toll-Free: +1-800-836-3987 to resolve your HP Officejet 4650 fax issues.

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How to fix error 386 on my printer 8600 jet hp


Hi, first look up on Google what dos error 386 stands for on the printer, than you can go from there...!

Mar 02, 2015 | HP Officejet Pro 8600

1 Answer

My HP 8600 Premium no longer sends or accepts FAXes. It says it's connecting, but never does. And returns error 344. I know the other fax machines are working fine. Please advise.


Here's a document that explains some on the fax error codes: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=buu02549
The code 344 indicates noise or static on the line and usually the best way to get around that is to disable Error Correction Mode and/or lower the fax speed.
To disable the Error Correction Mode (ECM) touch the right arrow, then Setup, then Advanced Fax Setup, then down arrow and then Error Correction Mode and set it to Off.
To lower the fax speed, also go to Advanced Fax Setup and set it to Slow.

Nov 07, 2014 | HP Officejet Pro 8600 Premium e-All-in-One...

4 Answers

Error code 345


The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted.

Number of possible causes, check the phone line, try a different fax number for a start. Is there other fax machines in the office on the same line

Sep 09, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

FAx Error


Hi,

I understand that you are receiving the error "fax not sent" and the transaction report Error 389*. while sending fax.

The issue that you are experiencing is due to communication, however please follow the instructions from the below article to get the issue resolved.

Here is the web document:

================

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=buu02549

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence

Feb 06, 2008 | HP Officejet 5610 All-In-One InkJet...

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