Question about Kenmore Washing Machines

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I have a kenmore Washing machine model number 20942992 Need help with the belt drive

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  • Kenmore Master
  • 41,560 Answers

Call sears repair service.

Posted on Dec 13, 2016

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

jsrock516
  • 5911 Answers

SOURCE: Washing Machine

The model number will be located under the lid along the wash tub opening. Post back with your COMPLETE model number and I can see if I can locate a manual for you.

Posted on Aug 07, 2008

jsrock516
  • 5911 Answers

SOURCE: need to replace belts

This model washer doesn't have any drive belts. It uses a motor coupling in place of a drive belt. If you need to replace the coupler, the following link explains how to do this:

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top

You have to remove the entire washing machine case to access the interior. The back does not come off. Its not as intimidating as it sounds, though. The part number is included in the link I provided and can be purchased at appliancepartspros.com for about $11. Just use the "Search By Part Number" feature. If you have any questions, please let me know. I hope this helps you.

Posted on May 08, 2009

  • 25 Answers

SOURCE: my kenmore stackable model number has been

there should be a number on the belt take it to the spares place and they should be able to match one up for you

Posted on Jul 16, 2009

  • 1937 Answers

SOURCE: My Kenmore Elite top loading washing machine won't spin or drain

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.


The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.

If you cannot hear the motor trying to turn the pump, (but the washer will agitate) the problem points to the Timer, or the Lid Switch.

Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.

Following is a description of how to release the console for access to the pins.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

This is a Whirlpool PDF on how these washers operate. It has a diagram on jumping the switch as well as a detailed section on how the transmission works.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

It also has a troubleshooting guide.

To bypass the switch, you only have to disconnect the power to the washer, tilt the console back, unplug the switch and using an short piece of insulated wire, jump the two outermost contacts on the connector coming from the console and plug the washer back in.

Following is a description of how to gain access to the console and how to remove the cabinet if necessary.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=131&osCsid=913ba652cd504fb162f87d892bcb427b

With the jumper in place, try to re-start the washer.

If it works, the Lid Switch is a relatively inexpensive part.

If the problem isn't in the switch, and the Timer continues to move, the problem is likely in the transmission.

We had the same problem:

If you lift the lid, put it down again and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".

Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.

Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).

You don't have to remove the drum.


http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.

Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main

agitator shaft), remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.

If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.

If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.

As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.

Posted on Dec 07, 2009

blueextc3221
  • 15935 Answers

SOURCE: the drum on our lady kenmore washing machine will not spin.

It appears your drive belt/coupling has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 16, 2010

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Related Questions:

1 Answer

Belt is loose or needs replaced. on a 70 series kenmore washer machine


Can you provide the exact Make, Model and Kenmore model number? ..........

Kenmore model numbers use the format ###.######## with the first three digits of 110 for Whirlpool manufactured machines.........

The model number on top load washers is usually found by lifting the lid and looking above the tub.

The Fixya numbers are Stock Numbers.

Since basic top load direct drive, top load electronic and front load washers are very different, the actual Model Numbers are necessary to correctly diagnose the problem.


Slipping on direct drive washers is usually caused by a damaged / broken Motor Coupler or clutch.

If yours is a direct drive machine, see the following:

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=135&osCsid=5666a1d539401da8aec3c1514f2bc0f9

Jul 09, 2010 | Kenmore 24032\24036 Top Load Washer

1 Answer

Kenmore washing machine belt came lose


See the following for how to replace a belt on most Kenmore, Whirlpool and Roper belt drive washers.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=144&osCsid=dad9c0c84434333467d3c81f306f22d1


I'd also see the Sears Parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Jun 17, 2010 | Kenmore 22422 Top Load Washer

2 Answers

How do i know if my washer has a belt


If this is a Kenmore top loader resembling the one you posted this question under, it does not use a belt. Kenmore washers are manufactured by Whirlpool. They use a motor coupling in place of the drive belt. It couples the drive motor to the gearcase (transmission). This configuration is known as a direct drive system. For future reference you should include a MODEL NUMBER when posting your question, so I can confirm how the washer is configured. If you need further assistance, please let me know. I hope this helps you.

Feb 15, 2010 | Kenmore 24032\24036 Top Load Washer

1 Answer

Why won't the Kenmore top loading washing machine agitate?


There are two types of Kenmore top loading washing machines. The direct drive models and the belt drive models. Direct drive models do not have a back access panel and the water inlet valve is located on the left side viewed from the rear while belt drive models do have back access panel and the water inlet valve is located on the right side viewed from the rear.

The most common problem causing a top loading machine not to agitate, particularly when the motor seems running, is a broken motor coupler for direct drive models and a broken or worn out drive belt for belt drive models.

The best way to exactly determine the cause is to access the drive motor. Open the back access panel for belt drive models and check the drive belt. Check the drive motor if it is running, humming or stuck.

Please indicate the model number of the washing machine if it is a direct drive model for the procedure in accessing drive motor.

Jan 15, 2010 | Washing Machines

1 Answer

How to install the belt in the washing machine


You don't mention the model number of your washer so the following is only an estimate:

Please see the following on how to replace a belt on a Whirlpool / Kenmore / Roper belt drive washer.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=144&osCsid=eebf6c27d32e2eeefae5b8ba5d2eaefd


Oct 22, 2009 | Kenmore Washing Machines

1 Answer

We have bought a new drive belt but cannot get old one off machine, how do we do this. It is a Kenmore washing machine, model #82170119 or a 0 at end, serial #J21818753. Thank you for your help. Desparate


This assumes that you have a basic Kenmore / Whirlpool belt drive washer.

See the following illustrated instructions for replacing the belt.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=144&osCsid=726939ce23cf2b1cdecd8626774fb62b

This should help.


Oct 17, 2009 | Kenmore Washing Machines

1 Answer

My kenmore stackable model number has been


there should be a number on the belt take it to the spares place and they should be able to match one up for you

Jul 15, 2009 | Kenmore 98702 Stacked Washer/Dryer

2 Answers

Need to replace belts


This model washer doesn't have any drive belts. It uses a motor coupling in place of a drive belt. If you need to replace the coupler, the following link explains how to do this:

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top

You have to remove the entire washing machine case to access the interior. The back does not come off. Its not as intimidating as it sounds, though. The part number is included in the link I provided and can be purchased at appliancepartspros.com for about $11. Just use the "Search By Part Number" feature. If you have any questions, please let me know. I hope this helps you.

May 08, 2009 | Kenmore 24032\24036 Top Load Washer

2 Answers

Spinning cycle is not spinning.


It could be belt or transmission. I would tip back the washer to check. Some times the belts are under the whole washer. depending on your model, it may be inside the housing. It's only a few screws to take off the front panel. They are pretty self explanitory. Let me know if this helps.

May 04, 2009 | Kenmore 22422 Top Load Washer

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