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We purchased a Serta Hensley Smart Layers Executive Big and Tall chair about a year ago and it isn't raising up or down. It tilts but sits to low to the ground and want raise up. How do I fix this???

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Could be cylinder failure. It's not uncommon in this type of chair.

Posted on Dec 13, 2016

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The up/down is a gas strut and is replaceable
cost is from $45.00 to $100.00 aud and comes in 2 lengths
the fitting is a taper at each end and it requires a solid hit to remove the base and seat from the gas strut
gas struts are available from good office furniture shop /retailers

Posted on Dec 13, 2016

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