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Do I send them back to Amazon Fulfillment Service

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I would call their 800 number for return process.
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Posted on Dec 13, 2016

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Upper portion of the screen has no image. Lower part works fine.


I'm not an expert but I'd say it's been jarred in some way. Best thing is to contact Amazon customer service. sign on to amazon.com Below the search bar you'll see help on the right. Click on that, then device support. Fill out info and submit.
Personally I expect they will say send it in for repairs/replacement.

Mar 01, 2016 | Amazon Kindle 3 WiFi

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Kindle fire it will not charge. The port has sunk back inside the machine


Sounds like the port has come unattached from the circuit board inside of the phone. I would call amazon and see about sending it in for service.

Feb 22, 2016 | Amazon Kindle Fire HD 7 inch Tablet with...

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Brand new out of the box it turns on with the word AMAZON in center then goes to FIRE then "fire is starting... with revolving circle please wait. it does this for a long time then locks up


this is still under warranty, call cust service and get authorization to send it back and get a new one, you will continue to have problems with it, if this happens right out of the box

Dec 17, 2015 | Amazon Tablets & eReaders

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Never got my order it has been a month is coming from England now is taken off the site


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Nov 21, 2015 | Amazon Kindle Paperwhite special offers

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ORDER # Order # 112-4385134-6399405 I GOT PERMISSION TO RETURN BUT DON'T KNOW WHERE TO SEND IT.


Contact Amazon's Customer Service. Fixya can't help you with your orders to Amazon

Oct 27, 2015 | Amazon Kindle Cover

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From where i can use my warranty kindle fire hd


Amazon do not offer ANY maintenance or services on ANY of the FIRE devices.

If there is a fault you must contact Amazon (using CONTACT ME on their website if you are in India) and they will try to help fix it or send a free replacement.

Good luck.

Mar 06, 2014 | Amazon Kindle Fire HD

2 Answers

Kindle DX screen cracked


Amazon is aware that there is a problem with fragility of the screens on the Kindles. At first, they were getting a LOT of criticism for stonewalling on this issue, then they turned around 180 degrees and decided "the customer is right." If you email customer support through the Amazon website, they may offer to replace your entire unit for free (they did for me). They ship you a new Kindle, and you use the packaging and enclosed label to send the broken unit back so they can "study it and see what went wrong." If you have personal documents (e.g. PDF files) you'll need to store them on your computer before sending the unit back. For books bought through Amazon, though, they will automatically download them to your new Kindle when you register it.

Oct 08, 2009 | Amazon Kindle DX

1 Answer

Damaged Kindle 2 Screen


The screen needs to be replaced and you have to fully disassemble it to do that. You can try to replace it yourself or send it to a third party Amazon Kindle repair service.

Jun 18, 2009 | Amazon Kindle Wireless Reading Device

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