Question about Kenmore Washing Machines

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My Kenmore 417 400 42990-16 yrs front load washer was diagnosed with a broken spider assembly. AHS now says that I overloaded the machine but I never have - there is only 2 of us. Suggestions?

We have a water softener, the washer is inside, upstairs 2nd floor laundry room. Two shocks were replaced 9 months ago, and the first service tech, replaced them again (thinking that was causing the knocking sound). There is white shredded plastic coming onto the clothes. And when the soap dispenser unit is removed, the 'plastic' drum' is cracked through. Please advise asap?

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  • Kenmore Master
  • 45,294 Answers

Time to replace it with one that does not have plastic parts in the drum

Posted on Jan 01, 2017

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Posted on Jan 02, 2017

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  • 135 Answers

SOURCE: LG WM2277HS - water backing up into soap dispenser

The pipe from the soap dispenser to the tub is quite large, it seems as if the water isn't getting out of the dispenser quick enough. Pull the whole dispenser out of the machine. There is a release clip at the back of the cup with the tray fully open. Clean out all soap residue and scum. Sometimes there is also a spot or setting for liquid or powder detergent. Adjust accordingly. Reassemble and try it again.

Posted on Apr 08, 2008

  • 188 Answers

SOURCE: he2 front loading washing machine leak at the soap dispenser regi

Hi dlypooh, thought I would post the solution here as well for anybody who needs to do a search in the future...

Remove the dispenser, pour water into the opening and make sure water can get into the machine freely. Inspect the opening for soap build up.
If water goes down slowly (re: dlypooh), open the washer door and feel around the bellow for anything blocking the water inlet port into the washer (socks can sometimes get wedged up there and cause a blockage).
If it all checks out ok, make sure the machine is properly leveled and not leaning forward.
Hope that helps!

Posted on Feb 21, 2009

MNTECH
  • 1543 Answers

SOURCE: Fabric softener not draining

Remove the dispenser drawer by pushing down on the tab at the center back and pulling drawer out. Now, remove the top of the fabric softener compartment and the parts of the soap dispenser and clean them all out. An old toothbrush often helps. Reassemble and replace. They should siphon out now.

Posted on May 23, 2009

  • 2 Answers

SOURCE: kenmore front load washer is leaking water from soap

We had a similar problem with water coming out of the soap dispenser when the washer was run. I assumed that it was a problem with the water draining as everyone else posted here. I took off the front panel, got rid of the junk and drained it. Although this was great, it did not solve the original problem. It turns out that there was a sock stuck in between where the water comes out of the soap dispenser and in to the main compartment. Pulled it out with a needle nose plier and good to go. Thanks to everyone for their input here.

Posted on Jun 01, 2010

Testimonial: "good to go "

mrbobfixit
  • 259 Answers

SOURCE: Have a Frigidaire front load wash machine model#

Please use this link to view an exploded view of your washer.
http://www.apwagner.com/large_image_viewer.php?image=images/diagrams/00204/i411639.GIF
You cannot remove the baffles without disassembling the entire tub assemblys.
To access the inside of the washer cabinet remove the two or three phillips head screws at the bottom of the front of the washer and the lower panel below the door will come off to give you access.
If your ring is anywhere it is probably caught inside the lint/debris trap #40 on the diagram. You will want to remove the entire rubber drain boot that connects between the pump and the bottom of the outer tub. Also try to reach inside the tub with your hand through the hole where the rubber drain boot connected if you do not find it in the lint trap.

I would not recommend anyone other than a skilled technician attempt to disassemble the wash tubs on this machine.
Good luck to you on this!!

Posted on Jun 27, 2010

Testimonial: "Thank you very much for the info. I did realize the front cover comes off after I had the machine on its side. With the lower front cover removed, and the access slot in the bottom floor of the cabinet gave the room I needed to get the hose clamps back on. I did find my ring and about &2.00 in change. What a releif, the world is right agsin!. I'm glad I did not force the baffle off. Sounds like I would have had to replace it."

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1 Answer

My kenmore 970-38712 washer makes a terriible banging noise on the final spin.


http://www.searspartsdirect.com/model-number/9703871220/0582/0153200.html?searchType=modelSearch&q=970-38712&searchTerm=970-38712
This link shows you your tub parts. There are 2 springs and 2 shock absorbers. Those may be bad broken or loose and one other thing to check is make sure the inside drum has not broken off of the spider assembly in the back. An easy way to check that is open the door and grab the front lip of the metal tub and try to move it up and down, you will notice a huge amount of movement if it is broken loose. The videos I posted apply to all front load washers, The first 2 are great on diagnosing and the last one shows whats left of a broken spider gear. Kenmore Washing Machine Model 970 3871220 9703871220 970 3871220 Parts
If it is the spider support assembly then you will have to replace the entire inner tub and that is about $400 just in parts.

Jan 14, 2017 | Kenmore Washing Machines

1 Answer

Replaced bellow in kenmore washer still leaks


Is the plastic housing (Outer Tub) in good shape? If the old boot was ripped, It might be the spider is also broken. Can you move the inner tub by hand and see if it lifts upward? If so you might have to get a new one. I had the spider bracket in the rear of the inner tub break in 4 pieces and too expensive to weld. So I bought a new top loader.

Sep 12, 2014 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

1 Answer

WHIRPOOL washing machine drum out of alignment and making horid noise


There are no alignment adjustments for front loading washers. The only issue that could exist to make this type of problem is if the spider or support arms that hold the wash drum true in the washer are broken. You can verify this by removing all items from the washer and spinning the wash drum by hand. If it is sagging or rubbing against any part of the washer as it spins, then the spider is broken.

It is an expensive repair, since the washer needs to be taken apart and the wash drum and spider assembly has to be replaced and maybe the outer plastic tub may also need to be replaced. Get a few estimates before deciding whether to repair or replace. Sorry.

Mar 23, 2011 | Whirlpool AWZ412 Front Load Washer

1 Answer

My duet makes a loud (out of balance sound) when spinning @ high speeds. (it's not out of balance tho) the outer plastic drum seems to have a groove worn into it


The problem is the dreaded broken spinner support or what is called the spider assembly. It is the three-arm assembly that holds the basket to the shaft. Unlike the basket which is stainless, the spider is made of aluminum that corrodes with time and usually breaks during the 6th or 7th year of the machine.

The bad news is, the spinner support cannot be purchased separately. It comes as a complete assembly with the basket which is covered by at least a 10-year warranty. The most frustrating fact is that the spinner support is not covered by the same warranty even though they come as an assembly which costs at least $500, a non-economical repair to invest.

Here are some videos of owners of Sears Kenmore Front Load Washers who had an issue with the spinner support. Most Sears Kenmore Front Load Washers are manufactured by Whirlpool like the ones in the videos.



Aug 18, 2010 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Lost user manuel. The washing machine (44042


bad news,mostlikely it's the spider gear and that means new washer time.using to much soap does this.it eats at the rear bearing and actually breaks it off and that's the sound you're hearing the basket has no rear bearing to ride on any more.you can first check to see if the shocks are broken,but most of the time the shocks break because the rear bearing is gone but check that first,i've found some with just a broken shock from overloading the washer.good luck and sorry to give you the bad news,the spider gear costs around 450 to 500 hundred bucks

Jul 25, 2010 | Kenmore 44042 Front Load Washer

1 Answer

We have a kenmore elite washer mod. 970-c40062-00 ser. xc11700832. the washer leaks, and is very noisy. It is 10 years old


Your Stainless Steel drum is supported inside of the washer tub by a spider assembly. The assemply, which is made of cast aluminum, has corroded (steel and aluminum and detegent don't mix) and the spider assembly has broken. The drum has likely wobbled enough to wear a hole through the tub. You need to replace the drum and spider assembly, and tub.

Mar 06, 2010 | Kenmore Elite 45986 Front Load Washer

2 Answers

Knocking noise


Your problem may not be a broken spider assembly. My Kenmore Elite (model # 110-42822-203) had a kocking problem as well. After taking the back off, I discovered that the nut holding the pulley to the drum shaft (on the outside of the outer basket) was slightly loose. I simply re-tightened this an the knock went away. The pulley was shifting on the shaft ever so slightly, leading to the knock. Cost of fix: $0. :-).

Nov 23, 2008 | Kenmore Elite 45986 Front Load Washer

2 Answers

Off balance, loose drum?


If your machine produces a lot of banging noises when in a permanent press final spin you may be experiencing a broken spider. It is a part which is not made from stainless steel metal, but attached to a stainless still drum (tub spin). So, when it is soaked in water all the time during a normal operation of a washer it creates a galvanic element between a stainless still drum and itself. This results in severe corrosion of the "spider" and then leads to it's breakage. To check if you have a broken "spider" open the door of the washer and try to kick your internal drum back and forward while rotating it slowly.If you will hear clicking noises (metal to metal) in some position of the drum it means that your spider is broken. The replacement of this spider will require complete disassemble of the drum. Most likely you will end up replacing this whole part
Drum assembly, spin basket Part # 131618500Another way is get just a spider part, it's doable, but may be tricky.
Cheers!

Oct 29, 2008 | Kenmore 44042 Front Load Washer

2 Answers

Kenmore front load washer


My Kenmore front-load washer starts to make the huge noise. The noise happens during the wash cycle, but is mild. During the spin cycle, the noise becomes really loud. It looks like the drum is getting loose and hitting other part of the machine.
I checked the drum, and I can sway the drum easily with my hand. So it looks some supporting structure is broken. I don't know if it is easy to open the washer to check what has been broken.

May 20, 2008 | Kenmore 44072 Front Load Washer

5 Answers

Kenmore spin cycle thumping noises


I just went through the same issue with my Kenmore front loading washing machine. I assumed (and a Sears repairman also told me) that it is the bearings. After I took the drum assembly out, I saw the rear drum broken and the inner tub hitting the outer tub. I ordered the outer drum assembly and only when I took the inner drum assembly out I realized the the "Spider" attached to the inner drum (and spindle) was broken. Entire drum assembly cost $417 + shipping and it may be cheaper in the long run to buy a new washer. I like the front loaders because they save water and good for the environment, but the US manufacturers have not yet perfected the technology like European manufacturers (or they don't want the machines to last too long just like cars). Anyway, I am looking into welding the spider tomorrow. If not will return the outer tub assembly and buy a top loading washer for $300!

Dec 07, 2006 | Kenmore 44102 Front Load Washer

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