Question about Sony Televison & Video
The sound comes on but the picture stays frozen on live tv and recorded programs
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Posted on Jan 02, 2017
Hi there anil! My name is Kimberly and I form part of the Social Media Department with DISH, It is my pleasure to assist you. When watching an already recorded event and having a timer set up to record it should not interrupt your viewing of that DVR event. When this happened, did you get an error message on the screen? And has this happened again? Please reach me at: firstname.lastname@example.org with the details.
Social Media Representative
Posted on Dec 14, 2013
Fault at its main digital board. Short circuited component/s at it. Contact any service technician; or the authorized service center. If you wish to get some details; check the site linked here. Pull up older posts. http://electronicshelponline.blogspot.com/ In most cases, the main board might have to be replaced. If so, a software [firmware] update too might be necessary.
Before going further; try a hard reset first. If it does not help you, replace the main digital board. There are two methods to reset TVs. The first is simple to do; a Hard Reset. The other is somewhat skilled; is a Factory Reset (System Reset). To make it a hard reset, just unplug the TV from AC mains wall socket, and re-plug it back after 15 minutes or so. If you do this by overnight is better. This procedure will make it a hard reset. If you want to make it a system reset [Factory Reset]; you have to enter its service mode option, and select the factory reset option. If you wish to get some details; visit the site linked here.
Posted on Dec 13, 2016
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