Question about Olevia Televison & Video

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After AIR setting and AUTO SCAN, I cannot even receive local channels 4-5 miles away. What is the problem? See below for details.

Olevia 27 LCD TV Model LT27HVX I have made the setting to AIR reception and hit enter. That part works. I went to AUTO SCAN and started it. It appeared to walk right through all 69 channels. I left it on for 10 minutes and then came to check on what channels were received. I have an outdoor roof antenna. None of the 8 or 9 local channels will appear, nor will any channels appear, just a blue screen. When I used the channel buttons on the remote new batteries, it was frozen on one particular channel with no picture, just a blue screen with the channel no. up in the top left-hand corner. None of the channels are skipped or locked per what the TV owner's manual states. I went back to be sure I was still set for AIR reception. What is the problem? I have previously auto scanned other TVs to receive channels and never had problems, just on this set. Can you advice me what is creating the problem? Bar code no. and serial no. can be provided if they are needed. Thank you.

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There may be a problem with the antenna connection. Channels are not being sensed during the scanning process

Posted on Dec 12, 2016

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<<< Amergence Technology number is 866-965-3842 >>

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