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Sony TV KDX40ex600 picture is frozen, sound is on

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Fault at its main digital board. Short circuited component/s at it. Contact any service technician; or the authorized service center. If you wish to get some details; check the site linked here. Pull up older posts. http://electronicshelponline.blogspot.com/ In most cases, the main board might have to be replaced. If so, a software [firmware] update too might be necessary.
Before going further; try a hard reset first. If it does not help you, replace the main digital board. There are two methods to reset TVs. The first is simple to do; a Hard Reset. The other is somewhat skilled; is a Factory Reset (System Reset). To make it a hard reset, just unplug the TV from AC mains wall socket, and re-plug it back after 15 minutes or so. If you do this by overnight is better. This procedure will make it a hard reset. If you want to make it a system reset [Factory Reset]; you have to enter its service mode option, and select the factory reset option. If you wish to get some details; visit the site linked here.

Posted on Dec 13, 2016

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Posted on Jan 02, 2017

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Screen is frozen on with no picture and no sound. Does not respond to either remote control or manual controls. The tv did work and then after a few minutes went frozen.


You need to move further south if it is frozen. It's cold up north :-)

If you've pulled the power from this tv (power cycled it) and it still has this problem ... frozen with no picture and no sound. How a screen can be frozen with no picture, I'm not sure. But it sounds like you are going to be on your way to the repair shop. Or to buy a new tv.

If I couldn't see and couldn't hear, how would I know you were even here?

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Hi.. Sorry to hear that the Picture is freezing.. Here are some of the steps that you can try:
*Try to connect a different video source with the TV like DVD Player, Blu-ray player and check.
*If the issue persists, disconnect the power cord and reconnect to a different wall outlet without the Power surge protector.
* If the issue persists, you need to contact the nearest service center to fix this.
Yes, you were correct many LCD TVs have problems compared to this TV.

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1 Answer

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Hi,

I'll think that your TV has the child-lock (parental control) switch on.
You can change that in the menu.
I'll hope this works out for you.

Kind regards,
Gerard

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