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Makeing a animal! - Vacuums

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Cannot push my DC17 animal forward on plush carpet. front digs in.


Make sure brush is spinning properly and that all wheels on base plate are there and spin freely. Make sure bottom of baseplate is clean. If these are all ok you may need a model that offers height adjustment for your style of carpet.

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Brush bar is not spinning


Common causes of brush roller failure are belt breakage and clogging. If this is a Dyson animal vacuum, you may find the brush roller is so clogged with hair that it cannot rotate. The solution is to remove the brush roller and clean it thoroughly, particularly inside the end caps where hair accumulates. It is unlikely that an entire animal was ingested.

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When I use my DysonDc 39 animal it makes a loud noise


Hi there,

I am sorry to hear you are having difficulty with your DC39 Animal. The problem you are describing is unusual. We would appreciate the opportunity to trouble shoot with you over the phone. This would allow us to hear the noise and better determine next steps. At your earliest convenience, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US). We look forward to speaking with you.

Best wishes,

Jessica

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I've replaced the beater bar on my DC17 animal. When I turn on the vacuum and engage it, the machine makes a high pitch squeal noise and the bar will stop turning. I have replaced the belt and still...


Hi there,

Sorry to hear you're having difficulties with your DC17 Animal. You might find it helpful to check that the brushbar is free of threads, hair, or anything else which might be obstructing it - the easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=961&product=DC17-ANIMAL


If the brushbar appears to be free of obstructions, but continues to make an unusual noise, it's probably best if you get in touch with us directly so one of our experts can provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact with you as soon as possible.

Kind regards,

Jack
Dyson Customer Service

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Dyson dc17 animal stopped sucking. brush still


Make sure the flexible hose that connects the beater brush housing up to the connection up by the dust bin is still connected. It could also have a hole in it so check for that as well.

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Dyson noise.


Check all ports for a clog, there are removable covers you can take off, also check the hose for a clog. Make sure all filters are clean. Worse case is a problem with the motor.

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