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Paper feed does not work on PictureMate Epson printer. Keep getting message to reload paper & hit OK button. Have done this numerous times, but cannot get paper feed to grab.

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The pickup roller has too much paper dust embedded in it. You can use alcohol and swabs to clean them.

Posted on Dec 14, 2016

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I have an epson printer and when I hit print, the paper slides right thru & says paper jam


  • Carefully remove the jammed photo paper. Gently pull the paper up and out of the paper feeder tray.

  • 2

    Reload the paper into the tray. Stack the paper on a flat surface and then carefully slide the paper stack straight into the paper feeder tray---along and aligned with the right side of the tray. Secure the stack in place by sliding the left "edge guide" against the paper stack.

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  • 3

    Press the "OK" button to resume printing. If you had a "Paper is jammed in the printer..." error message displayed on the control panel LCD, pressing "OK" should also clear the message.

  • 4

    Pull the paper from the printer, if the status message reappears and/or the printer doesn't print, and check the paper for folds, buckling and curled edges or corners. Also check the sheets for sticking. If any of your sheets stick or have damage, remove them from your photo paper stack and replace with new sheets. Reload the paper and press "OK" to try again.


  • Performance Chip

    May 22, 2012 | Epson NX415 All-In-One Printer

    1 Answer

    Epson Photo RX510


    Hi when you switch it on have you tried holding down the on off button for about 10 seconds as this often resets most printers.
    Also when you sya thier is no paper jammed in printer are you absolutely sure their is not even i tiny bit of paper still stuck as it only takes a tiny bit of paper to make this message appear.
    If you are confident in removing the paper feed witch is difficult to do as you need to make sure it goes back perfect as if it isnt the paper wont feed.
    Alot of people say their is no paper jammedand they call somebody out to repair the printer and they get charged a fortune for removing a tiny bit of paper.
    If holding the button down dont work then try switching the plug on whilst holding down the on off button let me know how you get on ok

    Dec 10, 2007 | Epson RX620 All-In-One InkJet Photo...

    1 Answer

    The paper keeps jamming, I cant see anything in the way. any help is appreciated.


    If paper doesn't feed correctly when printing, remove it and fan the edges of the paper to separate the sheets. Reload the paper against the right side and slide the edge guide against it. Do not load too many sheets at once.
    If paper has jammed: 1. Press x Start to eject the jammed paper. 2. If paper is still jammed, gently pull it out from the output tray or sheet feeder. If paper is stuck inside, press the P On button to turn off the printer. Then lift the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the printer back on.
    If documents don't feed correctly in the Automatic Document Feeder, make sure the corners of the paper are not bent, folded, or curled up. Do not load more than 10 sheets of legal-size paper at a time. If documents have jammed: 1. Open the ADF cover and pull any paper out to the left. Caution: Do not try to remove the paper without opening the ADF cover first, or you could damage the mechanism. 2. Select Yes or press OK to clear any messages on the display screen. 3. Reload the paper.

    Feb 28, 2011 | Epson WorkForce 600 All-In-One InkJet...

    1 Answer

    Cannot clear paper jam


    Paper Jams in the Automatic Document Feeder
    If you're loading legal-size paper, insert only 10 sheets at a time to prevent paper feeding problems.
    If paper jams inside the ADF, clear the jam and reload the paper as follows:
    1.
    Open the ADF cover and remove any jammed paper.

    Caution:
    Do not try to remove the paper without opening the ADF cover first, or you could damage the mechanism.
    2.
    Press OK, then select Yes and press OK to clear any messages on the display screen.
    3.
    Reload the paper. Make sure the corners of the paper are not bent, folded, or curled up.

    Jan 11, 2011 | Epson WorkForce 600 All-In-One InkJet...

    1 Answer

    When turning on my Picture Mate,it says ERROR: Paper is jammed in the printer, remove the jammed paper, then Press (OK). I have done this many times and still get that message. What do I do?


    I own a PictureMate Epson personal photo lab. It has been sitting on my desk for over 1 year with the message Error:Paper is jammed in the printer. Remove the jammed paper, then press (OK). I have done this, many times, I have talked to a "solution Person" and unfortunately they have told me it can't be fixed. I am just warning anyone else, not to buy this product. I have printed less than 100 pictures and it now doesn't work anymore. Just DON'T BUY THIS EPSON PRODUCT

    Dec 30, 2009 | Epson PictureMate (C11C556001) InkJet...

    1 Answer

    I want to reset my Epson PictureMate personal photo lab printer tofactory defaults. I found this once and can not find solution now. Needto have it in order to use because it keeps loosing the settings and...


    From EPSON FAQ

    Q: Does PictureMate have a factory reset button?
    A: Yes, you can reset the print settings to their original, default values. Press and hold down the Cancel button for 3 seconds. When the message to reset the printer to default settings appears, press OK to reset the print settings.

    Note: This reset does not affect LCD contrast, Print Confirmation, or PictureMate Print Wizard settings.

    Jul 27, 2009 | Office Equipment & Supplies

    2 Answers

    9600 keeps telling me to RELOAD paper


    just flick the paper lever up and down. dont fiddle

    Jan 16, 2009 | Epson Stylus Pro 9600 InkJet Printer

    1 Answer

    Printer paper reloading


    So the feeder woek sometimes, If you have a warranty, bring it back, if not , the printer might have something stuck in his mechanism or a bit of spread ink, open it and check for any weird thing, you can do some cleaning but the mechanism need some greassy spot so do not be too clean
    then try a recommanded paper for the printer like 80g for example and no more than 30 new pages to begin.
    You can test the printer when open, you just need to push a few switch or button to make it run also you will be able to see where the noise come from.

    Dec 18, 2008 | Canon Pixma MP450 All-In-One InkJet...

    1 Answer

    Epson R320 Paper Feed Problem


    Biggest POS in the world. Brand new and doesn't work right. Will never buy from this company again!

    Oct 02, 2008 | Epson Stylus Photo R320 InkJet Printer

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