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1 Answer

Dyson ball 24 not picking up dirt


Hi Dorothy, it's Jack at Dyson.

If your DC24 doesn't seem to be picking up as well as it should be, and you've already tried washing the filters, it's likely that your machine has a blockage. To locate and remove any obstructions, please take a look at the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction


If you still feel your machine isn't working correctly after following the Support guide, our experts will be happy to talk you through some further troubleshooting checks. You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 22, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson ball dc24 the bar will spin but will not create suction


Hi there,

I'm sorry to hear you're having difficulty with your DC24. If the machine doesn't seem to be picking up as well as usual, there may be a blockage somewhere in the machine. The filters may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, both filters need to be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow the filters to dry completely somewhere warm before replacing them.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Do i need a neww vacum,my dyson dc24 ball not got any air pressure to suck any dirt up


Hi there,

I'm sorry to hear you're having difficulties with your DC24 - however, I'm sure we can help you get it working again. If the machine isn't picking up as well as usual, there may be a blockage in the machine, and the filters may need a wash.

The easiest way to find and remove any blockages is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc24/dc24-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters need to be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but if you'd like any further assistance, please get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 24, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The vacuum works well but there is no suction when using the hose


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the machine picks up well through the cleaner head but not through the hose, there may be a blockage somewhere in the hose or wand. The easiest way to check for this is to follow the troubleshooting steps shown in our online support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

This should resolve the issue, but if you need any further assistance or advice after running through the troubleshooting online, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 19, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I have just bought a dyson ball dc 24 and used about 4 times, and now it there is no suction, what can i do to fix it?


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the machine doesn't seem to be picking up as well as usual, there may be a blockage somewhere - the filters may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help.

Best wishes,

Jack
Dyson Online Customer Support


Jan 09, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson ball fell over and now the ball won't roll properly and not picking up... Please can u advise how to fix the issue


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the Ball will not roll, it may be because the filter cover or HEPA filter are out of position. Please see the video below for guidance on how to check both of these are correctly fitted in place.

If the cleaner doesn't seem to be picking up as well as usual, I'd recommend running through these troubleshooting steps to check everything is correct with the machine:

http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS


If you have any further questions about using or maintaining your cleaner, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Sep 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson ball appears to not be picking up things. There is no lack of suction.It seems to be the brushes


Hi there,

You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1943&product=DC24-ALLFLOORS

If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can go through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

May 30, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dc 24 dyson red ball is making a very loud noise ive been told to check all the hose but im struggling to take to front part off where the roller is it seems to be picking up as the canister has dirt in...


Hi there,

You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS

If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Apr 11, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Not picking up. Cant see any blockage


Hi there,

You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1943&product=DC24-ALLFLOORS

However, if you're still experiencing problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Jan 05, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Hey guys, my dyson vacuum hose has been clogged by dog hair. how do i reach a lower bit of the hose to unclog it??


Hi there,

You should be able to clear the blockage in your DC24 hose by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1513&product=DC24-ALLFLOORS

This should resolve the issue, but if you need any further help or advice, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can provide assistance.

Kind regards,

Jack
Dyson Customer Service

Nov 16, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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