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My kindle won't turn on or restart - Tablets & eReaders

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Try holding the power button and volume up key at same time for around 20 secs, worth a try

Posted on Dec 12, 2016

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Paper white will not respond to touch.


always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Nov 29, 2016 | Amazon Kindle Paperwhite

1 Answer

My kindle won't charge. I have tried 3 different chargers.


Lillian, May have to try hard reset or possibly repair charge port to get battery to start charging. Check the attached links,instruction and guides, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
My Kindle won charge
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May 22, 2016 | Tablets & eReaders

1 Answer

Won't take a charge.


Armend, Could be a bad charging port. Press and hold on button for 15-20 seconds a couple times to see if it will reset and power up before trying anything else. Check the attached links, videos,instruction and guides on kindle charging problems. Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
Kindle Fire Won Charge Fix

12 major Kindle Fire problems and how to fix them

Reset Kindle Fire When it Won Turn on or Charge

Apr 08, 2016 | Amazon Kindle Fire HD

1 Answer

Fully charged. Why doesn't it turn on?


Ruby, try pressing and holding on button or you will have to reset.
Check the attached links,
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."

Reset Kindle Fire When it Won Turn on or Charge

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Mar 12, 2016 | Amazon Kindle Fire HD

1 Answer

Kindle will not shut off-goes to shut off or cancel but wont move. doesnt charge well-doesnt always hold charge


Patricia, Using the power switch, you can forcibly reset your Kindle device. This reset will shut down the Kindle without accessing the shutdown command from within the Kindle's operating system, a particularly useful tool when dealing with a frozen Kindle. To initiate a hard shutdown, Kindle disconnect from its charger, slide and hold the power switch for about 20 seconds. This will force the Kindle to shut down, now it can be restarted normally.
Check links below for charging problems.
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
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Feb 25, 2016 | Amazon Kindle Fire HD

1 Answer

How do I get out of Safe Mode?


Hi Claudia. I found this.


I found Please remove leather case on your kindle before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts or Shutdown. If it prompts for Shutdown then please shut down the device and power it back on.
That should fix the problem.
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Safe mode turns on when you shut down the kindle while the volume button is being pressed down. Solution-Restart your kindle by holding the power button until the screen shuts off. Make sure that the volume button is not being pressed while you restart your kindle. Then keep pressing the volume button, about 10 times to unstick them then turn on the kindle. Safe mode should turn offand how you go into it.

Safe mode turns on when you shut down the kindle while the volume button is being pressed down. Solution-Restart your kindle by holding the power button until the screen shuts off. Make sure that the volume button is not being pressed while you restart your kindle. Then keep pressing the volume button, about 10 times to unstick them then turn on the kindle. Safe mode should turn off

and I found this

Jan 17, 2016 | Amazon Kindle Fire HD

1 Answer

I can turn my kindle on but can't get any thing else to work.


Reset Kindle Fire When it Won't Turn on or Charge

www.lovemyfire.com > Kindle Fire Problems
However, sometimes when it locks up you can't tell because the screen goes dark, either ... it's already on but is locked up and thus won't charge or work properly. ... 15 minutes to make sure it gets enough charge, and then try turning it on again. ... If this tip (or anything else on my site) helps solve your Kindle Fire problem ...

Amazon.com: Customer Discussions: My Kindle won't charge

www.amazon.com/forum/kindle?_encoding...

Amazon.com, Inc.Jan 3, 2013 - If you can't see a Contact Us button on this page, then go to .... What canI do? I sent an e-mail to Amazon but have not heard anything. My Kindle is frozen and won't ...
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Jan 16, 2016 | Amazon Kindle Fire HD

1 Answer

How do I reset my first generation Kindle Fire and where is the reset button


Restarting Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire.
To restart your Kindle Fire, press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.
Make sure you have the latest software version available installed on your Kindle Fire. The latest version is available at www.amazon.com/kindlesoftwareupdates

Mar 01, 2015 | Tablets & eReaders

3 Answers

The kindle won't turn on


It is possible that your Kindle Fire's battery has died. If you noticed the battery life diminishing before it wouldn't turn on at all this may be the case. Here is a site that has replacement batteries for the Kindle Fire:
3555A2L Battery for Amazon Kindle Fire D01400

Dec 31, 2012 | Amazon Kindle Fire HD

1 Answer

Battery will not charge


Follow these steps if the Kindle battery is not charging:
  1. Connect Kindle to a different outlet.
  2. Verify the charge light at the base of the Kindle is on.
  3. Restart Kindle by pressing Home > Menu > Settings > Menu and select "Restart." Is the charge light on? Contact Customer Service.
  4. Is the charge light off? AC adapter needs to be replaced.
  5. Contact customer service for in-warranty options.
Follow these steps if the Kindle Battery is not holding a charge:
  1. Turn wireless off and fully charge your Kindle.
  2. With wireless turned off, Kindle battery life should be:
    At least 7 days
  3. If battery lasts less than the time frame given above, contact customer service.
If none of this helps, or you need to contact Customer Service here are the numbers:
In the United States: 1-866-321-8851 Outside the United States: 1-206-266-0927
Thank you.

Mar 03, 2011 | Amazon Kindle Wireless Reading Device

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