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Haven't received my item that I paid for last month

Order number 16948888 Item number 18004371 Your case number 02598910

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Sadly we can not assist you here on FIXYA we sell nothing , ship nothing , just offer advise on fixing things mostly mechanical or electrical

Posted on Dec 12, 2016

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1 Answer

Resolution centre ebay


According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

5 Answers

I haven't received the item I bought on eBay


Steps to take if you don't receive an item or it's significantly not as described

If you've paid for an item but not received it, or the item doesn't match the seller's description, you can follow these steps.
Be aware of the timing for opening and closing cases. (If you paid by credit card, be aware of your card company's policies too.)
  • You can open a case in the Resolution Centre 10-45 days after the sale (for payment outside of PayPal)
  • The seller has up to 10 days to respond to your case.
  • If you haven't closed it within 90 days after the end of the transaction, your case closes automatically.


1. Talk to the seller

Most problems can be solved by direct communication between buyers and sellers. Communicate with your trading partner to try to resolve the problem. If you attempt to contact the seller by email but don't receive a response, you can request the seller's contact information and call them. If you can't resolve the problem, use the steps described here.


2. Open a case to work it out in our Resolution Centre

If you can't work things out directly with the seller, you can open a case in eBay's Resolution Centre. The Resolution Centre creates a dialogue between you and the seller and tracks your case for you.



Important: If you paid with PayPal, you'll be taken to the PayPal Resolution Centre to open your case. This is the first step in filing a dispute for protection under PayPal's Buyer Protection. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal transaction date.

The resolution process for PayPal disputes is different from the process for non-PayPal cases, which is described in the rest of this article. For full details, see the PayPal Buyer Protection Policy.



To open a case (10 to 45 days from when you bought your item):
  1. Go to the Resolution Centre.
  2. Select your problem and click Continue. You may need to sign in to your account.
  3. Enter your item number, or click Find Item to choose from your list of recent purchases.
  4. Click Continue.
  5. Under Tell us how you paid for this item, select the payment method you used.
    • If you select PayPal, you'll be redirected to the PayPal Resolution Centre. (You'll still be able to view your PayPal case from the eBay Resolution Centre.)
    • If you select another method, describe the method and clickContinue.
  6. Review your case details and then click Open Case.





More Info Click on The Link Bellow
What to do when you don receive your item or it not as described

May 15, 2014 | eBay Auctions

1 Answer

Problem i paids the item ,but i,m not received yet


Does using the tracking number show you where the package is? If not, contact the seller from whom you purchased the item. FixYa has no access to another company's order/ship information.

Nov 21, 2013 | PayPal Accounts

1 Answer

Seller not shipping item after payment


If you don't receive an item you paid for, you can receive a refund of the full purchase price plus original shipping on eligible purchases through the eBay resolution process.


Prior to that contact the seller and try to make conversation and solve the issue as these things may occur when selling online. But of coarse, if you cannot work things out you have the option of opening a case by going to the resolution center. Then a few questions will be asked from you and the seller will be contacted. If the seller doesn't make things right, eBay will review the case. If you didn't receive an item you paid for, you'll usually receive a full refund plus original shipping costs.


Source: http://pages.ebay.com/help/buy/item-not-received.html

Dec 21, 2012 | eBay Auctions

1 Answer

Report fradulent seller to ebay-did not get my product


if you paid the item and never received it, you need to file an Item not receive case on eBay. You need to log in to your account then hover your mouse to customer support on the upper right and click resolution center in the drop down. then click i haven't received it yet under I bought an item. although you only have 45 days starting the day you purchase the item to file a case. you can do it as well on PayPal's end if you used PayPal in paying for it. You can contact eBay and report the seller, it's also your discretion to leave negative feedback and low ratings as well.

thanks!

Dec 09, 2011 | Computers & Internet

2 Answers

I purchased three orders from the same seller and was billed to my credit card and never received the stuff. I want my money back it's that simple. HELP ME resolve this, please :( Very unhappy with...


how did you pay.
you can contact ebay on the hompage on the left hand side you will see a contact us tab click that another page will open with answer centre also eBay explained and security centre click on security tab another page will open on the left hand side you will see live help click that you might have to wait for someone to become available or you can talk to an automated voice explain in detail your problem with the live help you should get the appropriate help
if you paid using paypal
log onto your payal account open up a dispute in resolution tab you will have to find this tranzaction and copy the details down (date/item no/etc...(write them down) make a list of problems you have with the seller to make a claim

hope this helps
dont forget to vote

Feb 16, 2011 | eBay Auctions

1 Answer

I have paid for a phone the money transfered but now the item isnt in my won list anymore why is this have i been ripped off if so what can i do to get my money back?


If you paid for your auction using paypal, then you can track the item in that account. Log into paypal, select recent transactions, find the phone and you can check the order on it. You can see when it ws paid for, when the seller said that they shipped the item, a tracking number for the delivery information and the method that it was sent. If it has been a long time since you paid for it and you still have not received it, then click on "open dispute" and report the seller to paypal. When you open a dispute, paypal contacts the seller and they either provide proof of delivery or they refund the money.

If you used a credit card to pay for the phone through the pay my auctions method on Ebay you will need to find the auction that you won in order to check delivery on it. The item should be in your closed, or completed items in my Ebay.

If you paid for the item on a credit card and you didnt go through paypal, and you cannot find the auction that you won in my ebay, then either wait until you get your credit card statement and turn it over on the back to fill out the dispute an item instructions. ALWAYS put disputes in writing when dealing with a credit card company or bank. If you dont want to wait to receive your statement to dispute the charge then call your credit card company and tell them that you want to dispute an item and have them take a claim for you. Tell them the reason is non receipt.

Jan 14, 2011 | eBay Auctions

1 Answer

I have bought a Silver Cross twin dolls buggy, it was delivered, I was not in. Been to collect from Fedex and they have returned it. I have paid £29.99 for this toy and I can't find anyone to help. ...


HI there!
I just hope that it's not yet past 45 days since you paid for it.If not, you can file the item not receive case on eBay and here's how;

Here's how you can open an item not received case from My eBay:

1. Please sign in to your account and then please click the My eBay tab located on the upper right side of the page.
2. Then please click the Account tab and inside the Account Summary page please click the Resolution Center link on the left side.
3. Inside the Resolution Center Page, please click "I've not received my item" and please click continue.
4. You will need to enter the item number and please follow the next steps.


To open an Item Not Received (INR) claim through the "Contact Us" options:

1. Click the eBay Buyer Protection header or the "Contact Us" link displayed on the home page.
2. If you click "Item Not Received", the following page will review a list of your recently purchased items. Choose the item(s) that you need help with and click Continue.
3. eBay will ask if you've tried contacting the seller yet. If you choose "Yes", you will be prompted to open a claim online or call us.

If it's already past 45 days, you can no longer file a case on eBay but you can file it from IC3, well I guess that won't be much of help.
http://www.ic3.gov/default.aspx
You can also check with the seller if they purchased tracking, if there is and you still haven't received it you need to contact the carrier and it could be lost in transition. If there's an insurance you can file a claim with the carrier.
Here's how you can request for the contact information of the seller:

1. Click the "Advanced Search" link at the top of most eBay pages.
2. Click the "Find Contact Information" link under "Members."
3. Enter the member's user ID (the user id of the seller) and item number.
4. Click the "Search" button.

Then you will get an email with the name and phone number of the seller. You can also use this to report to police if you feel that you need to sue the seller for not completing the binding contract.

Hope this helps! Have a great day!





Oct 08, 2010 | eBay Auctions

1 Answer

I have not got my cell phone wall charger that i order


If you have an Item Not Received in eBay, you need to file a case in their Resolution Center provided that you paid using the accepted payments in eBay (PayPal, credit card, and other online electronic payments). You can follow these steps to file a case:

1. Go to your My eBay page.
2. Hover your mouse over the Account tab and select Resolution Center.
3. Select, "I haven't received my item" and click "Continue".
4. Enter the item number and click "Continue".
5. Provide the information being asked in the form and once you're done, just click on "Submit case".

If it's more than 45 days and you can't file a case on eBay anymore, please try to complain in www.ic3.gov.ph

I hope this helps!

Aug 17, 2010 | eBay Auctions

1 Answer

Require replacement battery for dayton pn 6000


Hi Friend,

For this item (battery) contect to warehouse,this item normally not in stock, this item for immediate shipment. This item will be placed on order with the manufacture as soon as your order has been received and paid in full. Delivery of the said material will be in accordance with the times listed below.

Thanks,

Dec 28, 2009 | GPS

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