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Had Fitbit years ago--today got a new Fitbit Alta. Uninstalled it from my PC, but account still active and won't let me set up Alta. How to change product with same email?

Want to use same email, but during setup I get message that I already have an account and stops there. How to change my product on account?

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6 Suggested Answers

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P.S.: If this information was helpful, please rate this solution.

Posted on Mar 12, 2009

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Posted on Jan 27, 2011

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1 Answer

What do the characters on the Alta represent?


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1 Answer

Manual for Alta Fitbit How do I set the time and date for my fitbit


You set the date and time from the Fitbit App or Fitbit Connect when you setup or sync the fitness band with the computer/tablet. Open the Fitbit Dashboard and then tap (or click) the Account icon. Enter the Advanced Settings menu and check the Time Zone section. If needed, turn off the Automatic option and manually set the current time zone. The Alta will display the date and time based on the time on your computer/tablet when you synced the devices. See https://help.fitbit.com/articles/en_US/Help_article/1176/?q=set+date+amd+time&l=en_US&fs=Search&pn=2 . This is the "How do I change the time on my Fitbit device" FAQ.

Alta has the manual for the Fitbit on the product support page: https://help.fitbit.com/?p=alta . The direct link to the manual is https://staticcs.fitbit.com/content/assets/help/manuals/manual_alta_en_US.pdf . Additional device help is available at the help page: https://help.fitbit.com/ .

I hope this helps.

Cindy Wells

May 02, 2018 | Exercise & Fitness

1 Answer

How do i set time on fitbit alta?


  1. From the Fitbit app dashboard, tap or click the Account icon ( ).
  2. Tap or click Advanced Settings.
  3. Tap or click Time Zone.
  4. Turn off the Auto option and select the correct time zone.
  5. Sync your tracker.


I’m happy to assist further over the phone at https://www.6ya.com/expert/latoya_8ed1bf3dc615c15d

Jan 25, 2018 | Exercise & Fitness

1 Answer

Set clock on fitbit alta


http://www.hotbuzz4u.com/www-fitbit-comsetup-set-up-your-fitbit-device-online/

Jan 12, 2018 | Exercise & Fitness

1 Answer

Trying to set up new Fitbit... have an exsisting account, from old Fitbit ages ago...


NEW fitbit Alta Unboxing and Setup YouTube
Please follow the steps and fix it.
Blessing.
cuadra2016@yandex.com
cell+whatsAPP:+50588611441

Nov 25, 2017 | Exercise & Fitness

1 Answer

My Fitbit Alta is showing incorrect time. How can that be changed?


Theoretically the Fitbit should keep the time updated though syncing. I would try these steps in this order.
1. Re-sync your Fitbit to your phone/computer
2. Check your settings on your dashboard to make sure you have the correct time zone selected.
3a. If you sync to a phone make sure you do not need to update the app then try disconnecting and reconnecting the Fitbit (in your Bluetooth settings).
3b. If you are syncing to a computer, then try re-syncing your Fitbit. you might need uninstall/reinstall your software and make sure you are running the most recent version.
4. Try removing the device in the Fitbit app (should be under device settings) and then reconnecting it.

Hopefully one of those steps will get you on the right time, but if not, try resetting your Alta by doing the following:

Plug in your Alta in a USB (computer, or adapter) as you normally would to charge it. It should begin charging.
Press the button on your charging cable three times within eight seconds, briefly pausing between presses. (The button is on the end of the charging cable).
Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
After you see the logo you can unplug your tracker from the charging cable.

Oct 12, 2017 | Exercise & Fitness

1 Answer

How do I latch my fitbit


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