The factory has discovered a software anomaly in the calendar programming of the integrated circuit that affects some Skyhawk AT and other styles utilizing the U600 movement caliber produced in only 2007 for those watches receiving either the U.S. or Japanese time signals. Those customers receiving the German time signals or have pieces manufactured in other years are not affected . This anomaly inhibits the calendar from displaying the correct date from February 28, 2010 forward. Rest assured no other production series, feature, function, aesthetic portion or other Skyhawk series timepiece is affected.
While not all pieces are affected, we cannot readily identify those that are. As such, we are asking to update all pieces with a U600 movement and a serial number that starts with "7" to be updated. If your serial number begins with 7, and is not preceded by a small punched dot as outlined on the information sheet, we recommend you send the watch for a free software update of the integrated chip. Once your watch receives the software update, there will be a small dot punched on your caseback in front of the serial number. Our goal is to have your watch returned to you in two weeks once it is received by us.
If you are located in the United States and so that we may arrange a prepaid shipping label with UPS for you, please email us the following information
Company (if you are going to return from your place of work)
Address (don't forget any apartment or suite number)
City, State, Zip Code
If you prefer, you may also call us at 800 321 1023 x4234 wiht the information. Do be aware that our telephones may be very busy so hold times could be longer than norma.
Once the label is arranged, you will receive an email from UPS with instructions on sending your watch. Be sure to pack the watch securely in a sturdy box (do not send the original packaging or materials), tape the label to the box and submit the package to one of the many UPS drop off locations throughout the United States. If you are located outside the U.S, please contact your nearest service center for direction.
We appreciate your understanding and apologize for any inconvenience this may cause.