Question about Microsoft Windows XP Home Edition SP3 for PC

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Hi, I am a NOVICE PC user & I searched but couldn't find the forum I needed to post my question and or PC problems in. My OS is Windows XP Home Edition SP3 with IE7. (Installed IE8 but it wouldn't run) so I went back to IE7. I use Windows Firewall and I recently upgraded my Security from Avanquest Fix-it Utilities 8 to Avanquest System Suite 9. I have DSL HighSpeed & my ISP is QWEST with MSN Browser which I use as my Home Page. I am completely NOVICE with the configurations and settings under all Tabs in Internet Properties (General through Advanced). I do not know what to enable or disable and or what to check or uncheck. My problems: I never had problems when playing at POGO before but now I get a pop-up error: In order to play Pogo games you need to install the latest version of Java Plug-in,(which I already have). So I verify & tested & I do have the latest version, but I still get the same error when clicking a game. So maybe my settings are not correct. Also, when I am on the Internet my PC sometimes reboots by itself then it will disconnect me from the internet about every 20 to 30 minutes with a Pop-up Error: MSN was unable to load a required library msnmetal.dll; with then, another Pop-up Error: Windows Delayed Write Failed: Windows was unable to save all the data for the has been lost. May be caused by a failure of your hardware or network connection. Please try to save this file elsewhere. Then, my mouse freezes and I have to reboot. After rebooting; I went to the Control Panel, clicked on the Add/Remove Icon to uninstall Avanquest Sys. Suite 9 because I thought this may be the problem. However, the Add/Remove Page only opened for a split second then I was taken back to the Control Panel. Now I can't add/remove programs. I rebooted again & ran a deep scan for any AV and or AS using Avanquest System Suite 9. When it finished scanning, it reported: No Problems Found (which I didn't believe). That is when I Shut Down my PC and will not turned it back on until I get some advice and support from this forum on How-to fix it & or troubleshoot. I am now using my daughter's VISTA PC which runs great with no problems. THANK-YOU, HOPE TO HEAR FROM YOU! Sincerely, Bonnie Lou

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  • muffetone Sep 19, 2009

    what is a browser (I am a novice)


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It sounds like a spyware/virus problem. I have had great success with Symantec’s Norton internet security center 2009. I have handled firewall, virus, and spyware issues for all my clients. You might download a 15 day trial and cleanup you computer and then decide if it’s worth buying. After installing it you may have to boot in “safe mode” to stop the interfering with the cleanup. To enter “safe mode” press the F8 key as the computer starts up and it will be an option. I hope I have been of some help. Good Luck

Posted on Jul 20, 2009

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It sounds like you have a problem with your registry. This is where youive you a couple free programs to help you out,r computer stores all the info on how it is set up to run. There are some programs that you can run to repair your registrty. I am going to give you links for a couple programs to dowload and install.

spybot will search for adware, spyware, and check your registry. Dowload, install and run this program. It is free...

AVG is a great anti virus-pop up blocker/anti-spyware. Install and run this program to keep your computer bug free.

PLease give me a good rating, It means a lot to me. Take care

Posted on Jul 20, 2009

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Go to start menu, then go to run, then type regedit, then hit enter. THis will bring you to your registry, go down to HKEY Current User and expand the boxes, go to software, find your program and delete it.
Also do this under the Hkey Local Machine.

I also recommend to everyone to use a free program called glary utilities. It has registry cleaners, optimizers, delete folders, spyware removal, addware removal, trojoan removal,.
And the best free security system called Avast Security.

Posted on Jul 20, 2009

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a 6ya expert can help you resolve that issue over the phone in a minute or two.
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