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Key will not turn on deadbolt

I have a single cylindar deadbolt and the key on the outside will not turn. When the door is closed the deadbolt locks with ease from the inside.

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The pins are probably frozen. Spray some w/d in lock, then try with key, keep repeating till key turns, this should free up lock. Dirt and moisture gets in lock cyl and gets gummed up. You could also remove handle and have locksmith take apart and clean, they will then use graphite instead of w/d wich attracts dirt.

Posted on Jul 20, 2009

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Posted on Jan 02, 2017

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1 Answer

I just installed a Schlage deadbolt. If I lock it from the outside (using the key) it locks fine, but I can't remove the key without unlocking it. Now What?


Hi Winston:
Is it possible to try this:
- pull the lock from the door while leaving the deadbolt in place
- turn the mechanism 180 degrees.
- re-install and give it a try.
Let me know how you progress.

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With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.

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Key will not come out in unlocked position


I presume you figured it out by now, but if the tailpiece is installed wrong in many deadbolts, the key won't come out in one position or the other. It's called a "timing" problem and the way to fix it is to take it off the door, turn the tailpiece a half circle and put it back on the door. Usually Kwikset locks are designed so you can't put it in the wrong way, but it can happen. (If it's not the timing problem, then the deadbolt unit is defective or broken. They are designed to fail in a way that keeps them locked, so this could be a sign that someone tried to break in, or that someone used the extended bolt as a way to stop the door from closing and it hit the door frame too hard.)

The best way to install a deadbolt lock without the instructions handy is to look at the "lazy" cam and see if there is a way to install it wrong and don't install it that way. Example: If there are 2 ways for the tailpiece to fit in the deadbolt unit when the deadbolt is retracted and only one way for the tailpiece to fit in when the deadbolt is extended, then install the lock with the deadbolt extended and you can't install it wrong.

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1 Answer

When the door is locked from the inside it cannot be opened with the key from the outside.


Try removing the lock assembly, and turn the key (and the thumb control) fully to open position, (essentially one way or the other) put together and test again. Some locks have turn limits, and if turned the wrong way on install, your condition happens. The lock simply runs out of travel and hits a stop limit....Simple fix...

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2 Answers

Schlage deadbolt will not unlock even with the use of a key?


it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.

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I have deadbolt segal lock that was working for 2 months. suddenly today i can't lock the door from the inside. locking works from the outside. when i lock it from the outside i can unlock it from the...


Sounds like the tumbling mechanism for the handle may be off......check to make sure that the screws are tight that lock the front and back of the deadbolt together. Make sure that the door is fully closed and check to see where the deadbolt is hitting the striker. It mat be as simple as the door and frame have expanded a bit and the door is not fully seated when you close the door from the inside. See if these help if not please contact me as I wish to find a solution to your problem.

Thx
Deathstalker

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1 Answer

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2 Answers

My key is stuck in my Kwikset deadbolt door lock


spray a little bit of oil where you insert the key turn it a couple of time to make sure it is lubricated then turn to correct location to pull out key hold cylinder in with finger key should pull out

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