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Got a pronto for friend its new but has Been sitting over a year and will not charge. Is there anyway to charge it or do I have to replace the batteries?

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Unfortunately you need to replace the batteries.

Posted on Dec 15, 2016

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After receiving this particular chair I had surgery and was not able to operate chair with my hand. The batteries were brand new and fully charged at the time but now have sit for almost a year. Now that I...


imwaltz Sorry buddy but if it sat that long the batteries are probably too low for the charger to pick up and charge. to bad you didn't just charge those batteries once a month while you were laid up. You will have to get new batteries. If Medicare paid for your chair they will pay for most of the repair costs. Contact Repair Xpress @ 1-877-581-3733 or Roadrunner Mobility @ 1-800-467-2668 these are 2 excellent service companies that will bill Medicare for repair and have a tech repair the chair for you. Hope this helps

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Rechargable batteries need to be replaced


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I need a new battery where can i get a low


The batteries inside the small hand held are NOT consumer replaceable. They are all soldered in place. If you are a handy with a soldering iron, you can replace the batteries yourself. I did and my Pronto 2-1 runs like new. I had it for about a year then it gradually lost its holding charge. I would only get about 2 minutes before it stopped.
Battery Replacement. First you will need new batteries. The batteries for the Pronto 2-1 are called NiMh 4/5 Sub C 2000mAh w/ TABS and can be purchased at Batteryjunction.com. You will need 8 of them. I paid a total of about $30 shipped. Next. Remove the 4 small screws holding the unit together. Once you have it apart you can get an idea of what is ahead. It took me about 45 minutes to cut out the old batteries and replace with new ones. Here are some helpful tricks. Use a knife to cut off the tab jacket about ¼ inch from the ends on all of the new batteries. Use a pair of needle nose pliers and tear off the battery tabs right off the OLD battery bodies. Replace the batteries ONE AT A TIME except for the group of 4 in the handle. The goal here is to solder the new battery tabs to the OLD battery tabs. This is much easier soldering tabs together than stripping and soldering the wires. REPLACE the batteries exactly how you see them. Add electrical tape where appropriate. Be careful when packaging the batteries back in place. I mentioned replace the batteries one at a time because this will allow you to verify your soldering. Press the on button and you should get the blower going. If not, you have a bad solder joint. Anyway, good luck. Jeff

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Hi Bob. Unfortunately in most cases this means that the batteries have gone so flat that they cannot be “revived”. The best thing to do is take the batteries to a local battery dealer and have them checked. You may need to replace them. Another possibility is that because the batteries are so flat, the charging circuit hit a wobbly trying to resuscitate them and popped a fuse button. A simple reset may help. Happy scooting. Regards Chris… info@mymobility.co.nz

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