Question about Canon DR-5010C Scanner

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Parts of page being scanned are cut off

When scanning using the paper size set to the autodetection setting, any sheet of 11x17 or 8.5 x 11 (landscape) gets cut off. We have a DC-5010c scanner. Running the latest driver, firmware and capture perfect. If we set the page size to 11x17, it will scan the entire page. Any help would be greatly appreciated.

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Whcih version of CapturePerfect you are using?
I use ver 2.0. In the settings page select scanners maximum. In the 'advanced' select auto detection. Then whatever size of the paper guides you choose, that will will be the width and ofcourse the length is automatic. There is a sensor under the paper guide, and it detects the paper width. Any rotation chosen will be after scanning the required size.
S. Mohan, Chennai, India

Posted on Jul 21, 2009

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