Question about H20 Vacuums

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I cannot remove attachment, it turns anticlockwise but will not disengage

H20 MOP Ultra model EP2120

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  • Dave Prescott
    Dave Prescott Dec 12, 2016

    Worked first time thanks



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Push down hard then turn

Posted on Dec 12, 2016


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I have the original H20 Mop. The light comes on, I feel the motor humming but no steam.

Hello, this is Ava with Think Crucial.

The are a number of reasons why your H20 mop doesn't steam. Ensure that the water tank has correct level of water. Check if the Steam Nozzle has a blockage and clean if it's necessary. Also, check for limescale deposit and removed it. You may refer to your unit's manual for procedures to remove limescale.

You can purchase a wide variety of high quality replacement microfiber mop pads for your H20 mop from ThinkCrucial with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful.

Ava B.
Think Crucial Customer Care

Oct 16, 2016 | H20 Vacuums

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How do I fix ultra steam mop model s-c393 that will not produce steam

The steam generating element may have failed, in which case it would have to be replaced.

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Please stop using the mop before you have the thing catch on fire, or even your house/apartment.
What may have happened is the steam/water may have gotten in to the motor some how and is shorting it out.

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Hi my handle on H20 x5 mop has broke - can I replace it?

Most brands offer replacement parts, Vacuums Inc sells parts on line too. Call them and ask them about the part you need, have the mfr and model number handy when you do.

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I need a free manual for my h20 x5 steam mop

Download manual from this link:

Oct 28, 2012 | H20 x 5 Mop

1 Answer

My mop will not produce steam after troubleshooting/cleaning as recommended-why

test the nozzles, gasket if there are attached o.k 2( examine the hose blockage 3( test the pump 4( test the motor 5( test the belt 6( see the tank is full or are broken and replace, can get air in the system see the diagram and proceed with common sense. God bless you

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Why isn't my x5 H2O mop not warming up?

If the mop is within warranty, return it as defective.

Dec 17, 2017 | H20 x 5 Mop

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Hi Our H20 Mop is just over 12 months old and when we start it up the red LED light will not change to green nad will not steam up. When you run your hand down the machine you can feel a little bit of...

Our (POS !!!!) H20 Mop is just over 20 months old,suddenly became inoperative....
At startup,LED lites red,shortly thereafter changes to green,however NO steam out unit & an audable 'humming'
type noise comes from the unit.
Whatcha got ????

Oct 29, 2010 | Vacuums

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