Question about Computers & Internet
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May 17, 2017 | The Computers & Internet
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).
Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If it has been four weeks from the estimated delivery date and you haven't received confirmation of the return or refund, please contact us.
About Undeliverable Packages
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In order for Sentry Group to release a combination for any safe, we require a notarized request, stating that you are the owner of the safe (the last name of the notary public must be different than that of the safe owner). Please indicate how you'd like to receive your combination.Options include first class mail, e-mail or fax.Your letter must clearly indicate which method you are choosing to receive your combination, as well as the mailing address, e-mail address,or fax number to which it should be sent.Note that failure to indicate the method in which your combination should be returned to you will result in delays to the process.Please include the model number, serial number, and a $20 check or money order (please do not mail your credit card number), your address and telephone number.
Your request may be mailed to us at:
Attn: Dept. 200 882 Linden Avenue
Rochester, NY 14625-2784
Please allow 7-10 business days, upon receipt of your request, to receive your combination.
This request may be faxed to us at : 585-381-2940.
The combination will be faxed or e-mailed back to you only if requested to do so on your correspondence and you have included a copy of a $20* money order on your fax (please allow 24 hours for processing your faxed request).
To pay by MasterCard or Visa please contact our Customer Service Department at 1-800-828-1438 (please do not fax your credit card number).
* Prices subject to change
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