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I have a dyson #JU8-US-HJR9260A the light is yellow it says to contact dyson.Im upset because I just got my dyson

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You have two choices, contact dyson as instructed or contact shop that sold it to you. In the UK use sale of goods act to get repair / replacement or money back

Posted on Dec 09, 2016

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Posted on Jan 02, 2017

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sounds like filter is dead, run machine without fiter first see if its the same if it is, phone dyson for a free repair under your 2 year warrenty

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Hello, this is Ava with Think Crucial.

I would suggest to get in touch with Dyson if you are unable to successfully register your unit. Dyson's phone number is 1-844-679-1647.

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Sounds as though the switch is faulty. your machine shoudl still be under guarantee. If this is the case, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US). Please ensure you have your serial number and proof of purchase available when calling.

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Hi its Darran at Dyson.

The first check would be to see if the brush bar is turning when the machine is switched on and in the vacuuming position. To do this, release the head and lie the machine on its side. Switch it on and check the brush bar making sure long hair and fingers are kept out of the way.

If the brush bar is turning, you will need to check the machine thorugh for blockages and clean the pre filter as these are the most likely cause of a loss of performance.

If this does not resolve the problem or if the brush bar is still not turning, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

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Contact the manufacturer, thay should be able to assist.

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