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I just bought a Dyson DC 28, which says Airmuscle on the bottom, and at first it seemed to suck AMAZINGLY well. Now it will not vacuum ANYTHING and rather spits gray air out the bottom. HELP!!!

Series 621-US-C 70615; DC 28

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Please contact Dyson customer service.

Posted on Dec 08, 2016

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Posted on Jan 02, 2017

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I have a Dyson Airmuscle DC28. when doing carpet beater bar shuts off and red on button flashes Acts like too much vacuum. Took prefilter out and works fine. Sucks down to the floor. Help.


This usually indicates a brush roll problem which could be caused by a bad pub, wire loom, or the cleaner head assembly. I recommend you have it checked at your local Dyson repair facility to determine the problem.

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You can download the manual here: http://www.retrevo.com/support/Dyson-DC28-Animal-Vacuums-manual/id/23599ci662/t/2/

Here is the link to the Dyson DC28 support page: http://www.dyson.com/support/dc28/dc28-animal

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I would like to remove the clear cover over the brush bar on my Dyson DC-28 so that I can clean it. It's filthy and I cannot clean it with the brush bar in place. Is it possible to do this myself?


Hi there, it's Jack at Dyson.

DC28's cleaner head is a complex assembly which is not engineered to be dismantled. We'd advise against attempting this - any damage caused would not be covered under your Dyson warranty.

If you'd like some guidance on maintaining your DC28, please email askdysonUS@dyson.com and someone will be in touch as soon as possible.

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I have a dyson dc 28 and I can't release the handle from the base so I can vacuum


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty reclining your DC28.

It's possible this could occur if an item such as a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve mechanism. This is easy to check for - after turning off and unplugging the vacuum, lie the machine on its side and open the duct inspection port, then remove any objects or debris:


3f19c420-8644-4885-8370-d872546a2ec6.jpg

If you can't find anything, but continue to experience difficulty reclining your vacuum, please get in touch with our experts directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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Hi there, it's Jack at Dyson.

I'm glad to hear your Dyson DC28 Airmuscle vacuum has worked so well for you for 5 years, but I'm sorry to hear you're now having difficulty reclining the machine.

It's possible this could occur if an item such as a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve mechanism. This is easy to check for - after turning off and unplugging the vacuum, lie the machine on its side and open the duct inspection port, then remove any objects or debris:

7b1f74d0-f6e0-4b23-b310-172b5309d5a4.jpg

If you can't find anything, but continue to experience difficulty reclining your vacuum, please get in touch with our experts directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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Dyson dc40 no suction when removing hose


Check out my video on YouTube nclogging your Dyson DC 40
Or go to you tube Dyson DC 40 won't suck from the floor part


https://youtu.be/ZoPr-gh86no

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My Dyson DC 28 works great, until I remove the bag to empty it. I reattach it, clicking it carefully in place, but then I release the "tilt" thing to vacuum carpet, and NO SUCTION! I have to keep taking...


On the back of the Hoover is a couple of parts you can remove, one is a u bend which will trap heavier parts which resist the suction so get stuck in the bottom of this, and the other part is usually on the right at the bottom which is an acces point to the very art which you hear click. In the upright position it directs the vacuum suction up the extendable pipe, but when you pull the handle back, it should gently glide from one direction over to direct vacuum suction to the bottom plate. It's tha part which is getting stuck in the handle sucking direction. I'd check to see if it is physically damaged in any way or if something is tapped in it like a coin or something. Good luck

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The red power button continually flashes, and the bottom will not spin when placed in the deep/med/short pile mode. I have an Animal DC 28.


i just talked to dyson about the same problem this am, it has to do with the digital control panel inside. i called the dyson number and was told in my area, sears is who fixes them now. give dyson a call and they will give you a job number and tell you who fixes them where you live. paul

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