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I have a DC25 and when attaching the wand to the hose the suction stops? #MG9-US-GDC6128A

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Sounds like a blockage in the wand?

Posted on Dec 09, 2016

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1 Answer

How to get suction to wand


Pull up the wand fully and you should hear a click. If not, make sure that the hose is not kinked. See this video: http://www.dyson.co.uk/support/dc25/dc25-irsvsye/my-machine-is-not-working/jammed-wand-video to find out how to unkink the hose. hope this helps.

Aug 14, 2014 | Dyson DC25 Multi Floor Upright Ball...

1 Answer

Dyson DC25- no suction


When you return the hose the wand will push the flap open, this is normal. if you were to take off your dirt bin youll see a clear dial with a grey arm attached to it. this grey arm is part of the piece your wand pushes open. This clear dial activates your change over valve. There should be a screw and plastic washer in the center of it. These sometimes work loose. You can try turning the dial by hand with the hose out and see if this changes anything.

If you need any help feel free to contact me,

Tim
TheVacCenter.com

Feb 17, 2013 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson DC25 Animal Hose Not Picking Up


Hi Ben,

I'm sorry to hear you're having difficulties with your DC25. From what you've described, it sounds as if there may be a blockage in the wand or hose. To resolve this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

If the wand is difficult to reattach to the machine, it may be because the hose has become twisted during use. Remove the wand and allow the hose to straighten itself out before refitting the wand.

I hope this helps - if you'd like any further assistance or advice, please call our customer Helpline 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 29, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Suction disappears when the tube is lifted from the machine to attach the tools


Hi Pam,

I'm sorry to hear you're having difficulties with your DC25. If there doesn't seem to be much suction from the wand, there may be a blockage in the wand or hose. To check for this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

This should resolve the issue, but if you're unable to find any blockages but continue to experience difficulties, please get in touch with us directly so we can provide further assistance. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson DC25 All Floors Bagless Upright...

2 Answers

There is no suction when using the wand on DC25


After hours of investigation, I have found the root of the suction problem for anyone having the same problems. If you take the hoses off the change valve that switches between hose and brush bar. You will see that the change over is done by a flimsy piece of plastic that doesn't actually create a seal with either ports. In fact mine had a 2/3mm gap. Its disgraceful that it left the factory this way, they should have been recalled and replaced!

I wonder what Mr Dyson would say about this icon_e_smile.gif.

Let me know if your is the same and Ill tell you how I partially fixed it to get atleast 200% better suction!

Nov 04, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

When trying to use the hose there is no suction. When first pulling the pole out there is suction but when fully extended out the suction stops. Is there anything that can fix this problem?


Hi there,

I'm sorry to hear you're having difficulties with your DC25. From your description of the issue, it sounds as if you may have a blockage somewhere in the hose or wand. The easiest way to locate and remove a blockage is to follow the troubleshooting steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1148&product=DC25-ALLFLOORS

This should enable you to resolve the issue without further assistance. However, if you're still concerned after trying this, it's probably best if you get in touch with us directly, so one of our experts can provide the support you need as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 17, 2011 | Dyson DC25 All Floors Bagless Upright...

3 Answers

Extension wand has no suction


Hi there,

Sorry to hear you're having a problem with your DC25. You should find the following guide helpful in locating and clearing a blockage in the hose or wand: http://www.dyson.co.uk/support/help.asp?article=1560&product=DC25-ALLFLOORS

If you're still having difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Jul 19, 2010 | Dyson DC25 All Floors Bagless Upright...

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