Question about Mirage DPD-4200 42 in. Plasma Television

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Plasma Digital Device DPD-4200

In my plasma Digital Device DPD-4200 (NEC) is wrong formatting of picture in TV mode: the image is shifted up and left (near 20 percent) (and may be some zoommed..), picture are normally synchronized and normal colored,; but in VGA mode image are fully normal . Sorry for my english-I am from Ukraine. I think that it wrong loaded data pre-setup in initializing, but I can't get into SERVICE MODE! Please help, HOW CAN I GET INTO SERVICE MODE? There are is serial port RS 232, but I have no information about interface programmer and software for "DPD -4200- control"
With regards, IGOR

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