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I feel that the unit DC35 is maybe overheating? It stops and starts often after I have used for a few minutes

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My Dyson DC35 stops after the first minute. Then it keeps stopping every few seconds. I checked for obstructions, washed the filter and cleaned the brush. Is it the batterie?

In the inlet pipe, there is a small valve that can get jammed shut with debris this causes them to pulse start, stop, start, stop, and so on. Ensure this is floating free, not jammed shut, it works purely on gravity... The other possibility is the cyclone needs cleaning. Remove the filter and check no dirt is lodged there. Remove the top torx screws and keep them safe. Carefully remove the top check for damaged seals gaskets etc (this can cause a malfunction). Again keep safe. The cyclone can then be inspected for dirt and dust clogging holes and airways. Clean thoroughly and reassemble, make sure all components are dry if they have been washed to clean them. Hopefully, this will restore the machine to working order

Feb 09, 2018 | Dyson Vacuums

1 Answer

DC35 vac keeps cutting out when I pull the trigger go for a minute and quits?

Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it maybe due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful.

Ava B.
Think Crucial Customer Care

Dec 05, 2016 | Dyson DC35 Handheld Vacuum

1 Answer

Dyson dc35 Brushes quit turning after a few seconds--motor keeps running. It does this consistantly. No red flashing lights.

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful.

Ava B.
Think Crucial Customer Care

Nov 22, 2016 | Dyson DC35 Handheld Vacuum

1 Answer

Dyson DC35 Animal foot bar will not rotate seen video on you tube still no joy

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC35's motorised head isn't currently working. If following the steps shown in our YouTube video guide hasn't helped so far, I'd encourage you to contact us directly. Our experts will be able to talk you through a few further diagnostic checks to help confirm what's causing the issue.

You can reach us by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK). We'll look forward to speaking with you.

May 17, 2016 | Dyson DC35 Digitial Slim Animal Cordless...

1 Answer

My Dyson DC35 stalls. I've thoughly clean it, so it's not a clog problem

1st make sure battery is fully charged.
Next, wash the filter, just follow the instructions in the manual.
If the filter is clogged the motor will try to run but then cut out to protect the motor from damage.

Mar 30, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

When I engage the power switch on my Dyson DC35 Animal I have to use a lot of pressure and it starts but turns off within a few seconds.

I would verify that the battery connections are clean on both the battery and the vacuum itself. IF it pulses on and off , before going off, it has a clog. Make sure the Filter is clean as well as the inside of the power unit where it connects to the wand extension. Pull it apart and make sure no debris is there. This almost sound like you may have a bad switch in the handle. If the unit is under warranty , get is fixed. Sorry , looks like you can not just buy a switch.

Mar 04, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

Why does My Dyson DC35 will not work on high?

Hi there, it's Jack at Dyson.

DC35 should work on both regular power (15 minutes runtime, or 13 minutes with the motorised head attached), and Boost mode (6 minutes runtime). If your machine won't work at all on Boost mode, we'd appreciate the opportunity to take you though some quick diagnostic checks when your machine is fully charged and near to hand. If a replacement part is needed, we can also confirm if this is covered under our 2-year guarantee.

You can reach our experts directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 13, 2014 | Dyson DC35 Handheld Vacuum

2 Answers

My DC35 keeps cutting out ie every 10secs. The filter has been washed and the machine is clear of any obstructions. The battery is fully charged - Graham

Hi Graham, it's Jack at Dyson.

If your DC35 seems to be cutting out frequently in use, and you're confident that there are no blockages and the filter is clean, it would be worth contacting us directly for some further advice.

When you have your machine fully charged and easily to hand, our experts will take you through some diagnostic checks to determine which part may be at fault. If your DC35 is within our 2-year cordless guarantee period, and has been used and maintained as described in the user guide, we should be able to replace the affected part for you.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 26, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

I have the Dyson Wireless Vacuum and the wheels now constantly rotate as soon as it's clipped in to the main unit. The only way to stop it is to take it off the main unit.

Hi Mel,

I am very sorry to hear about this issue with your DC35 cleaner head. We are happy to provide helpful support and look to resolve this matter as soon as possible.

Please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or our UK Support colleagues at 0800 298 0298.

Best wishes,

Dyson Customer Service

Oct 06, 2013 | Dyson DC35 Multi-Floor Cordless Vacuum...

1 Answer

After using the unit for a few minutes it cuts off.

The electric motor inside your Dyson has a built in over-current trip to protect itself (and you if it seriously overheated and caught fire). This normally automatically resets itself, however if the motor has just about had it, next time it is switched on it just trips again.

The primary cause of motors overheating is that the filters are not cleaned or replaced frequently enough. Dont be fooled by Dyson's "lifetime filters". They need to be regularly cleaned and replaced when necessary.

Replacement motors are available on eBay for about £25, however replacing one requires good DIY skills and tools.

Have a look at and see if you feel you can tackle it yourself. If not, take it to a repair shop or call the Dyson helpline.

Apr 17, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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