Question about Dyson V6 Motorhead Bagless Cordless Stick Vac
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Posted on Jan 02, 2017
SOURCE: DC15 - scratching wooden floor
You should have an adjustment to remedy this...it is usually called a pile adjustment and is often found in the area above the beater bar.
Is the bar worn? Is there something in the bar causing the scratches?
Posted on Nov 27, 2008
Hi its Darran at Dyson.
Please call our Helpline on 1866MYDYSON so that one of our advisors can assist you.
Dyson Customer Liaison
Posted on Apr 15, 2010
Hi there, it's Jack at Dyson.
If your DC04 has a brush control on the cleaner head, you'll need to set this to 'On' for carpets, and 'Off' for hard floors. You can find out how to do this on our Support site:
If your machine does not include the brush control, it will only be suitable for vacuuming carpeted surfaces and we'd advise against using it on hard floors in upright mode. However, you can use the hose and wand to vacuum hard floors and we have several suitable hard floor tools available which may help.
I hope this helps - if you'd like further advice you can reach our freephone Helpline on 0800 298 0298. Just to let you know, our Helpline is available from 7am-10pm, 7 days a week.
JackDyson Online Customer Supporthttp://www.dyson.co.uk
Posted on Mar 06, 2013
Return it and have it fixed under warranty.
Posted on Dec 05, 2016
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